Small Batch Coffee Roasters Reviews 87

Have had a great experience with this company and customer service have been very quick and easy to deal with. Will continue to order my delicious beans from here.

Absolutely magnificent! Best quality beans on the south coast AND excellent customer service

This coffee is my morning lifesaver.

Honestly, tastes like it was roasted that very morning. I can literally taste why it is award winning.

Scam BEWARE
They are sending me 1KG coffee a week and charging me although I didn’t sign up for a subscription, I bought 1KG and now have had 2 more delivered . Apparently I’m tied in for 6 months. I have more coffee than I can use.

No queue - 13:15 visit, very smooth coffee served at the right temperature (not lukewarm like the big chains).
Unique atmosphere; the café is situated directly adjacent to the roastery.
Also had BLT (grilled), great flavours and taste.

Over 15 days and I am still waiting...
Terrible customer experience. I'm not ordering from the other side of the world. I leave 60 miles from where the coffee is beingroasted. Even back in 1999 e-commerce delivery faster.

I ordered coffee beans on 10 December, but it took three days to dispatch. I understood this, given the busy Christmas season. However, the Royal Mail tracking number provided didn’t work, even though it was meant to be a next-day tracked service.

On 17 December, I emailed to check on the order and was told it had been dispatched on 13 December, so I should expect it that day or the next. This didn’t make sense, as Royal Mail 24 typically means a Friday dispatch would be delivered on Saturday.

I finally received the coffee on 18 December, eight days after placing the order. To my surprise, the beans were roasted on 16 December — three days after they supposedly shipped!

This was my first time ordering from this roastery, and unfortunately, I don’t think I’ll order from them again. There are plenty of excellent roasteries out there with better service and transparency.

Great to support ‘local’ and small roasters, great coffee blend for espresso coffee. Have had several return purchases, highly recommend

I have always loved Small-Batch Coffee and have had it on subscription for years.
I would say that their loyalty/point scheme sucks. The benefits are so small they are a bit laughable.

Excellent coffee, particularly the Colombian Finca which is superb.
Delivery process efficient and transparent.

The coffee was excellent quality and delivery was great. A lovely brand

Great service, even better tasting coffee. The lungo is my favourite 🤩

I am an old customer, very happy with the range and quality of coffee, as well as quick delivery.

My order was made over a week ago and I have still not received have had to raise an enquiry and items have been resent. Hopefully I will receive soon

I ordered from their website over the weekend, but it’s now Thursday, and my order hasn’t arrived. Despite their policy of using Royal Mail Tracked 48, they didn’t use the tracked service. Customer service told me to wait until next Monday—too long for a UK delivery! Disappointing service.

Excellent coffee subscription but if you try and cancel before 6 months it doesn't let you. Nasty terms and conditions.

Fabulous coffee from Rwanda, what’s not to like !

excellent coffee, not easily found locally to where i live, and delivered promptly. good value too, especially when buying larger quantity beans.