Slick Willie's Skate Store Reviews 

161
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

What a draining experience. People in the shop when you call are totally unhelpful if your delivery doesn’t show up, don’t answer their email, no tracking info given just took money and didn’t com... See more

Company replied

Rated 5 out of 5 stars

Ordered from Slicks a few times over the years Always been brilliant and easy to order. Only ever had 1 issue where stock wasn't accurate but they got in touch with me and resolved it very quickl... See more

Rated 5 out of 5 stars

I’m a 60 year old grandmother learning to skate so I can go skating with my grandchildren. Called the store before ordering and a very lovely gentleman answered all my questions re the skates, very po... See more

Rated 3 out of 5 stars

I’ve had mixed experiences with Slick Willie’s Skate Store. While their customer service is generally friendly and helpful, I’ve had issues like stock inaccuracies before, though they did resolve it q... See more

Company details

  1. Skate Shop

Written by the company

London's oldest skate store selling Skateboards, Inline Skates, Scooters, Roller Skates and more!


Contact info

3.5

Average

TrustScore 3.5 out of 5

161 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(161)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Speedy delivery

I paid for next weekday delivery on Friday and got my products on Saturday! Very pleasant surprise, and I'm very satisfied with my purchases as well. Only regret is buying a skate tool (moxi beach bunnies come with one apparently)

9 March 2022
Rated 5 out of 5 stars

Tip top

Tip top. Brought online, but had to change to correct size. Easy and no bother

9 March 2022
Rated 5 out of 5 stars

Fantastic service

I was after some new skates for my mom. I mentioned this site to my husband and he told me it’s where he got mine from at Christmas and the delivery was extremely fast. I ordered the skates and noticed I didn’t receive a confirmation (it was late on a Saturday) the Monday I emailed to say I had net received anything and within 3 mins someone emailed me back with my invoice and confirmed they had been posted. They came on the Tuesday which was extremely fast for standard delivery. I can’t recommend this site enough, especially with the extra detail for the impala skates re sizing.

26 February 2022
Unprompted review
Rated 5 out of 5 stars

I ordered a pear of Bauer NSX

I ordered a pear of Bauer NSX on 24/12/21 and they came on the 4/1/22 they don’t come laced. The right boot was sharpened but the left one was not, not even a tiny bit, came with 90 day warranty on the skates. Can’t really complain at £55 plus postage will order from here again fast delivery and came perfect.. and I love the tape on the packing when they came

4 January 2022
Unprompted review
Rated 1 out of 5 stars

I am really not happy

I am really not happy.
I tried to order a pair of skates which I have been looking forward to for ages, but the checkout process took forever and now I am unsure whether they have even taken the money.

29 September 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service - very pleased

Really good customer service, I can only recommend this shop. I originally walked into the shop, but they didn't have the inline skates I wanted in the size I thought I needed, so ordered online. Delivery was really quick and hassle-free. Unfortunately, after taking my new skates out for a spin, 10 minutes into skating with them I realised they were too large (that's on me, should have listened to the advice in store!). I returned them to the store, where the team were understanding - since the skates themselves were unscratched, I could get them replaced with a smaller size, they just replaced the wheels between the old and new pair. They even rockered my frame whilst at it (a feature of my shiny new FR3's) - overall, now I'm the happy owner of a great pair of skates, which I'm really enjoying!

4 August 2021
Unprompted review
Rated 1 out of 5 stars

Don't hold any expectations visiting Free Willies London store

Researched Free Willies online the quad skates I was interested in, marked "In stock" on their website so made the journey into London to their Gloucester Rd store. Not in stock and nor were any of the other quads I chose on their shelves! Assistant was very polite but frankly not the slightest bit helpful when I asked for advice on the right set of skates for me other than simply to tell me to purchase online. Can't exactly tell online if the ones I am interested in are comfortable! Free returns doesn't really appeal as an option when trying to purchase a pair of skates! I don't recommend visiting their Gloucester Rd store - total waste of time and effort.

3 July 2021
Unprompted review
Rated 5 out of 5 stars

Customer service is really good.

I ordered some skates from here and although they arrived in the wrong colour, customer service was great. The issue was dealt with on the same day and the next day I received the right colour skates. They even arranged for a courier to pick up the wrong order to take back to their warehouse free of charge. So even though I received the wrong item, it's the customer service that gets 5 stars from me.

22 March 2021
Unprompted review
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