Slick Willie's Skate Store Reviews 

What a draining experience. People in the shop when you call are totally unhelpful if your delivery doesn’t show up, don’t answer their email, no tracking info given just took money and didn’t communicate well at all from there. I waited 4 days for a next day order that ended up never being sent in the first place, which I had to push to find out.

I don’t even care that they were not sent or there was an issue it was how little the person on the phone actually tried to help, zero customer service skills whatsoever

AVOID!!!!! Thankful I am getting my money back so I can spend it elsewhere.

Avoid Slick Skate Store – Total Chaos and Horrible Online Service
​Rating: 1/5 Stars
​If you want to save yourself a massive headache, stay far away from Slick Skate Store. Their online service is completely rubbish, and it feels like no one working there has a clue what they are doing.

​The level of disorganization is infuriating:
​Fake Stock Availability: They will happily take your money for items listed as "in stock," only to inform you later that they don't actually have them.
​Clueless Logistics: They can't even keep track of their own shipping. I was told my order hadn't been sent yet, only to find out it had already been dispatched. Nobody seems to talk to each other or check their own system.
​Shopping here is an absolute nightmare. Save yourself the stress and buy your gear from a shop that actually knows how to manage inventory and fulfill an order properly.

Had absolutely no communication or confirmation that my order even went through aside from the money being taken from my account, tried contacting customer service twice (once for over an hour) with no response each time, and had no idea that my order was even ARRIVING until the van showed up at my door, which was 2 days after they should’ve been here. Terrible customer service - no idea what went wrong considering everyone else praises it.

Awesome service, super friendly and helpful staff. Great gear.

Brilliant service. Best skate shop in town. We were looking for new skates for my wife. Nick went to all the trouble of getting extra skates in to try on. Lisa and Ila were so helpful when we went to try them on. Great service!

After visiting the store and trying the stunt scooter in person, which was accompanied by a helpful and friendly member of staff, I ordered the same model online for my son's birthday. It arrived promptly just the next day - however, there was a visible crack in paint on the handlebar.

It would've been ok, not a big deal - was it a scooter for me or at least not a birthday present. However, as a birthday present, I wanted it to be free of any flaws.

I emailed the customer support, described the problem and received an immediate resolution. The replacement scooter without any scratches arrived the next day and for the previously shipped one they organized a drop-off not far from my home. All this free of charge.

I am grateful for the wonderful customer service! Thank you Ila for your help. And I am pretty sure my son will be delighted to receive his new scooter!

Nick from the store was so so helpful with me and my business partner.

He was so generous with his time and gave us valuable advice and we ended up buying skate equipment based on his own experience.

The store is so friendly, the staff are welcoming and honestly we are so blessed to have this store in central/west London.

Thanks Nick and big up Slick Willies :)

Purchased a set of roller bones art ellite 103a roller skate wheels, costing £109 Flat stopped within 8 weeks of use ( average skate once a week). I’m not an aggressive skating pro forming hockey stops etc. contacted shop who advised unable to exchange. Offered me another set of 8 for a slightly discounted price. Lost faith in both seller and supplier. Be very cautious.

Slick Willie's Skate Store offers brilliant service and fast shipping. The staff are knowledgeable, helpful, and truly care, making the experience smooth from start to finish. Whether ordering online or visiting in-store, they go above and beyond. Great range of products and reliable service. Highly recommended for all skate needs!

Fast delivery. Item as expected
Thank you

As a newbie to roller skating I was having a hard time navigating the world of skate parts!. I emailed Slick Willie's and got a response within minutes. They guided and explained to me exactly what I needed and sent a helpful link to take me to it on their site. I purchased there and then (Thursday at 11:33), delivery was so fast (Saturday 12:06) that in 2 days I had my part and it was fitted at my Saturday afternoon lesson. This is absolutely fantastic customer service.

They gave me great advice about buying skateboards for my kids. I would highly recommend.

Excellent service provided fast helpful and friendly I would definitely recommend checking it out I'm well happy with my skates

Really great service, quick easy,fast delivery.
Product is first class.

Good price, really quick delivery

I’ve had mixed experiences with Slick Willie’s Skate Store. While their customer service is generally friendly and helpful, I’ve had issues like stock inaccuracies before, though they did resolve it quickly. Delivery is fast, and they seem skater-focused, which is nice. However, I think there’s room for improvement, especially compared to other big skate retailers. Solid enough, but not perfect.

I'd ordered just 4 days before Christmas, and to be honest, I wasn't expecting to receive my order. I'd spoke with one of the staff on the phone with an update, and true to their word, once dispatched. The order had arrived on Christmas eve making one niece very happy indeed.

Everything was well packaged and great quality!

She absolutely loved it!

Really good quality products at a great price too, I found the website experience seamless also.

Thank you, highly recommend!

Good product at a competitive price and sent in good time. Will be using slick again in the future

My daughter badly wanted quad skate accessories. I found this store after a google search and it came up top in reviews. Took her here as a surprise, was definitely worth the journey as she came out with the biggest smile after getting everything she needed to customise her quads. Would definitely buy from again. Fabulous customer service.

Excellent customer service. I would recommend this company.