I placed an order on 8th December 2025 and am still waiting for delivery. Vague promises and ignoring further emails. What an absolute sham. Scam company, do not waste your money with these charlatans... See more
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Truly awful, clothes don't fit and are dirty, made from really cheap materials and don't look anything like the pictures. They also will not allow you to return anything even though they advertise a r... See more
I returned my item and requested a refund. Wear Old Money claim they never received it, which is untrue. I have Royal Mail tracking proof showing the return was delivered on 30/12/2025. Tr... See more
Company replied
I love about these leather loafers, linen pants and shirts is how they perfectly capture the essence of the "old money" aesthetic: timeless, chic, and refined. The attention to detail is evident in... See more
Company replied
Company details
Written by the company
WEAROLDMONEY is a clothing boutique around old money vibes, a fashion trend that translates into an elegant, sober style and quality materials such as linen or cotton for pants, polo shirts, shirts. To become a man of this class, the old money style is the one to adopt in 2025
Contact info
United Kingdom
- contact@wearoldmoney.com
- wearoldmoney.com
1.7
Bad
59 reviews
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I do not recommend
I am very disappointed with the level of customer service I have experienced. I have sent several emails regarding my issue and have received no response at all. Being ignored as a customer is extremely frustrating and unprofessional.
I expected at least a simple acknowledgment or update, but instead my messages seem to be completely disregarded. Good customer service should include clear communication and timely responses, which unfortunately has not been the case here.
2 March 2026
Unprompted review
Poor service
Everything I ordered was to small although I ordere the biggest size, that not the real issue tho, the issue is that I can’t return the order!!
Bonjour Robin!
Your return request RMA9918802 for order #OM6972 was canceled.
Cancellation reason: Canceled to your request
Invalid phone number. Please provide us with the correct one.
Do you need help? Reply to this e-mail to contact our after-sales service!
Thank you,
WEAR OLD MONEY
They say I cancelled my return.. and never said anything else. I cannot get in contact with them, no answers, no help.. 400€ gone,. I can’t wear the stuff.. so disappointing
26 February 2026
Unprompted review
Order placed 8th December 2025 - still waiting......
I placed an order on 8th December 2025 and am still waiting for delivery. Vague promises and ignoring further emails. What an absolute sham. Scam company, do not waste your money with these charlatans!
24 February 2026
Unprompted review
Truly awful
Truly awful, clothes don't fit and are dirty, made from really cheap materials and don't look anything like the pictures. They also will not allow you to return anything even though they advertise a return policy. I sent photos and kept up communication then they just stopped talking and they do this deliberately to steal your money. Do not buy from this company as they will steal your money and not allow you to return anything.
10 February 2026
Unprompted review
Refund Withheld Despite Proof of Return
I returned my item and requested a refund. Wear Old Money claim they never received it, which is untrue.
I have Royal Mail tracking proof showing the return was delivered on 30/12/2025.
Tracking reference: LE044968115GB
After I provided this proof, they stopped replying and still haven’t issued a refund.
I have given them 14 days to refund, as advised by my lawyer. If this is ignored, I will proceed with legal action.
Judging by the number of similar reviews here, this appears to be a pattern of poor behaviour.
Avoid.
customer number : OM6816
5 December 2025
Unprompted review
Reply from Wearoldmoney
Hello,
Thank you for bringing this to our attention, and we’re very sorry for the frustration this has caused.
We take situations like this seriously, especially when tracking shows a parcel as delivered. If there has been a breakdown in communication after you shared the proof, we sincerely apologise.
We will check the case again and sort this out as soon as possible.
This is not the experience we want to provide, and we appreciate you giving us the opportunity to look into this properly.
The support team
TERRIBLE SCAM
TERRIBLE SCAM - do not buy
This company is outright scamming people. I made my order, the hat arrived folded, damaged, no box. I contacted customer service who ignore my request for a refund and reply over and over with the same message ‘please send photos’ then they do not respond. READ CAREFULLY - in every answer on trust pilot, they try to excuse themselves and blame the customer or communication or delivery or say that ‘it is outside of the terms time for refunds’ they purposely delay people and do not communicate under legal regulations. They will probably try and come and do that on my review so I am pre empting them now. Do not reply with some jargon as you have STOLEN my money! Watch out for these fraudsters at all costs
4 February 2026
Unprompted review
Reply from Wearoldmoney
Hello,
We’re truly sorry to read this and understand how upsetting this situation has been for you.
We want to be very clear that we do not ignore refund requests intentionally, nor do we keep customers’ money unfairly. When we ask for photos, it is required so we can document damage with our logistics team and resolve the case correctly.
That said, we apologise if communication felt repetitive or delayed — this is not acceptable and we take this feedback seriously.
The support team,
Scam
Cheap Quality and 20€ fee for returning one item. The customer service is 👎🏻
2 February 2026
Unprompted review
Reply from Wearoldmoney
Hello,
We’re really sorry to hear that your experience didn’t meet expectations.
We understand how frustrating return fees can feel, especially if you were unhappy with the quality. This is not the experience we want for our customers, and your feedback has been shared internally so we can improve both our products and our support.
The support team!
Poor quality
Poor quality. The seams are visible everywhere and the stitching is badly done. The products do not look like the pictures. There are no labels or product information included.
Sizing is a major issue – it seems like they have no concept of standard sizes. I waited one month for my order, and when it arrived in the wrong size, I had to pay €10 just to return it.
Worst customer experience I’ve ever had. Avoid this shop.
13 December 2025
Unprompted review
Reply from Wearoldmoney
Thank you for sharing your feedback. We’re truly sorry to hear that the product did not meet your expectations in terms of quality and sizing, and that the overall experience was disappointing.
Sizing and quality consistency are matters we take seriously, and your comments have been shared with our quality control team for further review. We also regret the inconvenience caused by the delivery time and the return process.
We would appreciate the opportunity to assist you further and see how we can improve this situation. Please feel free to reach out to our customer support team directly with your order details.
AVOID!! They will never refund you.
Ordered the wrong suit by mistake. I emailed to cancel straight away after ordering.
They acknowledge the cancellation. But weeks later, with no refund, I was getting 'item dispatched' emails.
And then failed delivery attempt emails.
I emailed customer service again, asking why I was getting these and where my refund was. This is now weeks later.
Their reply was simply, We tried to cancel the order but couldn't. You must return the order to now receive a refund!!!
Very upsetting to hear that even if you cancel your order less than an hour after making it, you now need to pay shipping to return it.
To make matters worse, the package was never delivered. I told them, but they refused to accept that it was lost and have now stopped replying to my emails. Me = -£240
28 September 2025
Unprompted review
Reply from Wearoldmoney
We’re very sorry to read about your experience and understand how frustrating this situation must have been. We sincerely apologize for the confusion regarding the cancellation and the subsequent notifications you received.
Once an order has entered the processing stage, cancellation is unfortunately no longer possible, which is why a return is required for a refund, in line with our terms. That said, we are concerned to hear that the parcel was never delivered and that your follow-up emails went unanswered. This is certainly not the level of service we aim to provide.
We kindly ask you to contact us again directly with your order number so we can urgently review the delivery status and work toward a resolution. Thank you for bringing this to our attention.
scam website
scam website. Didn't ship after a month and when I tried to cancel the order they responded and never refunded. Took my payment service another month and more to get my money back.
1 September 2025
Unprompted review
Reply from Wearoldmoney
Dear Niklas,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and for the frustration caused by the delay in both the order and the refund process.
We would like to clarify that your order was cancelled prior to shipment, and a refund was indeed issued. We understand, however, that processing times with payment providers can sometimes extend beyond our control, which unfortunately may have led to the delay you described.
Please rest assured that we are continuously working to improve our systems and communication so situations like this are handled more smoothly in the future.
We sincerely apologize for the inconvenience you faced and appreciate your patience.
The Wear Old Money Team!
Scam company-#OM6036
#OM6036
The above information is my order number.
This is a “scam Company”. Don’t trust it. I ordered clothes from here but I haven’t received it when I tried to contact them. They are not responding to my emails. I spent £259 on these clothes and I mailed them numerous times but they didn’t respond a single time.
I think it is running by some dodgy scammers.
Beware, Don’t ever order any thing from here.
16 September 2025
Unprompted review
Reply from Wearoldmoney
Dear Sachin,
We’re very sorry to hear about your experience and the frustration caused. We can confirm from Royal Mail tracking [link] that your order #OM6036 was successfully delivered on 13/09/2025. It seems there may have been an issue with communication, and we sincerely apologise if our replies did not reach you.
Please kindly double-check with your local Royal Mail office or neighbours in case the parcel was handed over directly. Our customer support team is also on hand to assist you further and ensure this is resolved for you.
We truly value your trust and want to make this right and will personally follow up and ensure you are satisfied.
Thank you for your patience and for giving us the chance to put this right.
The Wear Old Money Team!
Poor quality and sizing
Poor quality and sizing, ordered a suit for £221 and it is not worth £40, stated the material was polyester but that is not correct as it feels like paper, states that it is an american company with high quality material (false) but comes from china, no return options online as it is stating not eligible for a return…if you meed a refund please contact your bank as you will not get one
1 September 2025
Unprompted review
Reply from Wearoldmoney
Dear Customer,
We would like to clarify that we never refuse refunds to our customers as long as the legal 14-day return conditions are respected. We have a dedicated return portal designed to make the process as easy as possible.
However, for customers in the UK, we have already encountered issues with certain tracking numbers provided by the carrier. In some cases, this prevents our system from confirming whether the order has been delivered or not, which can make the return portal unavailable.
If this happens, the best solution is to contact our customer service team directly by email. They will assist you and create the return request manually if needed. Our response time is between 24 and 48 hours.
Best regards,
Wearoldmoney
Avoid this company
Dreadful quality. They have no shame selling poor excuses for men’s fashion. Avoid at all costs.
15 August 2025
Unprompted review
Reply from Wearoldmoney
Dear Oliver,
We're sorry to hear you were disappointed with your purchase. We aim to provide high-quality products and clearly didn’t meet your expectations this time. Your feedback is being taken seriously and shared with our product development team. If you’d be open to it, we’d like to learn more about what specifically didn’t meet the mark, so we can improve. Please reach out to us directly – we’re always here to help.
Thanks again for bringing this to our attention.
The Wear Old Money Team!
SCAM!!!
The pictures on the site are totally different from what you get in person and good luck trying to get a refund. It’s not worth it. It’s a scam of a site basically sourcing clothes from China to whoever. The clothes have no quality in there. Just DONT buy anything from them!!!!
11 July 2025
Unprompted review
Reply from Wearoldmoney
Hello Mr Kusi,
We’re truly sorry for the inconvenience caused. At the moment, there’s a technical issue affecting UK tracking numbers, which are not activating properly. Unfortunately, this is outside of our control, but please rest assured that our team is actively working on a fix.
Due to this issue, it’s possible that your order wasn’t properly recognized by our return portal and was mistakenly marked as “non-returnable,” even though you’re well within the 14-day return period.
Not to worry — you’re absolutely entitled to return your item. To proceed, please reach out to our customer support team at contact@wearoldmoney.com, including your order number. Our team will manually set up your return and send you a return label. We typically respond within 24 hours (monday to friday). In the meantime, we've already notified our support team, and they’ll follow up with you directly if we don’t hear from you.
We want to assure you that it was never our intention to prevent your return — this is purely a technical error that we're currently working to resolve.
If your issue has since been resolved, we’d be very grateful if you could update or remove your review, as it doesn’t reflect the level of service we aim to provide.
Thank you for your understanding,
The WearOldMoney Team
Awful sizing and won’t let me return…
Awful sizing and won’t let me return the item, waste of money.
23 July 2025
Unprompted review
Reply from Wearoldmoney
Hello Mr Dulai,
We’re truly sorry for the inconvenience. There’s currently a technical issue with UK tracking numbers not activating properly, unfortunately this is out of our control, but we're actively working to fix it.
Because of this, your order may not have been recognized correctly by our return portal and was wrongly marked as "non-returnable", even though you are clearly within the 14-day return window.
Not to worry, you can absolutely return your item. Please contact our customer support team at contact@wearoldmoney.com, mentioning your order number. Our team will manually create your return request and send you the return label. We usually reply within 24 hours. In the meantime, our support team has been notified and will reach out to you directly if we don’t hear from you.
We want to clarify that it was never our intention to prevent your return : this is simply a technical issue we’re currently resolving.
If your situation is resolved, we would greatly appreciate it if you could update or remove your review, as it doesn’t reflect the experience we aim to provide our customers.
Thank you for your understanding,
The WearOldMoney Team
Good Old Money Brand
I love about these leather loafers, linen pants and shirts is how they perfectly capture the essence of the "old money" aesthetic: timeless, chic, and refined. The attention to detail is evident in every stitch, and the leather is incredibly soft yet durable. Whether I'm dressing up for a formal event or going for a more casual look, these loafers always make me feel stylish and put-together
Fast delivery 5 days for me
100 % Recommanded
8 May 2025
Unprompted review
Reply from Wearoldmoney
Dear Customer,
Thank you so much for your wonderful review! We’re thrilled to hear that our leather loafers and linen pieces perfectly capture the timeless, chic “old money” aesthetic you love. We take great pride in our attention to detail and quality materials, so it means a lot to know you appreciate it. It’s fantastic that they work well for both formal and casual looks — that’s exactly what we aim for! We’re also glad your order arrived quickly. Your 100% recommendation truly inspires us to keep delivering the best. Looking forward to having you with us again soon!
The Wear Old Money Team!
Return policy
The pants I received were actually good quality and looked great no complaints there. The sizing chart did not match the actual fit the pants I ordered were way too short and tight even though I followed the guide. On top of that, I was shocked to learn that discounted items can’t be returned due to store policy. That’s extremely inconvenient and outdated. A return option should be standard especially when sizing is unreliable. I now have to either throw them out or try to resell them somewhere. It’s extremely frustrating and your return policy just feels outdated and unfair.
I might still order something from you in the future, but this experience left a bad taste. At least be more clear upfront that discounted items are FINAL SALE don’t hide that in the fine print
16 May 2025
Unprompted review
Reply from Wearoldmoney
Dear Egor,
Thanks for your message. We're sorry the sizing didn’t work out — while our size guide is based on general measurements, there can occasionally be slight variations depending on the model. That said, it’s not a problem: we’ve checked your order, and your item is absolutely eligible for a size exchange.
Contrary to what you understood, items on sale can definitely be exchanged. You can go ahead and use our exchange portal — it’s working perfectly.
We encourage you to submit your exchange request now.
: https://wearoldmoney.com/a/service/returns?
And if everything goes smoothly — as it should — we’d be truly grateful if you’d consider updating or removing your Trustpilot review. Reviews have a real impact on us, and we’re doing our best to offer honest service and a smooth experience.
Thanks again for your order,
The WearOldMoney Team
I ordered four polo shirts from Wear…
I ordered four polo shirts from Wear Old Money. They are very well-made, comfortable and fit great! They fit is very flattering.
After I placed the order, I didn't receive a confirmation email. I have to admit I was afraid I might have gotten scammed, based on a number of negative Trustpilot reviews. However, when I contacted customer service, I received a prompt response and was given an estimated arrival date. The shirts arrived within about eight to 12 days as promised (shipping was free).
I ordered a number of polos recently from various makers. These are, by far, the nicest. They were on sale at $40, and I think they were well worth the money.
15 April 2025
Unprompted review
Reply from Wearoldmoney
Dear Tim Vaccaro,
Thank you so much for your incredibly kind words — your feedback truly warms our hearts.
We also saw your comment on our website and it genuinely means a lot to us. As a small brand, positive reviews like yours help us tremendously to keep growing and improving.
Regarding the confirmation email, it sometimes happens that it lands in the spam folder.
We’ve double-checked on our side and our system is fully operational, but we’re grateful you reached out so we could assist you quickly.
Our Customer Service team is always here to help and to respond as fast as possible — it’s a priority for us.
We’re thrilled that you love your polos, and we would be honored to have you as one of our loyal customers for your future summer orders!
Thank you again for your trust and support, Tim. We look forward to serving you again very soon.
Warm regards,
The Wear Old Money Team
never ordered fake
1 April 2025
Unprompted review
Reply from Wearoldmoney
Hello Samuel,
Thanks for your message. We’re unable to find any order under your name. If you believe you made a purchase through us, could you please provide your order number so we can look into it? If not, it’s possible there’s been some confusion with another brand. We’re here to help clarify anything!
The Wear Old Money Team!
I placed an order for a pair of…
I placed an order for a pair of sunglasses four weeks ago and have not received the package yet
15 March 2025
Unprompted review
Reply from Wearoldmoney
Dear Customer,
We’re sorry to hear about your dissatisfaction. After reviewing your order, we can confirm that it was shipped on March 24th. Since we process orders on business days only, there can sometimes be a slight delay before dispatch, but your package is currently in transit and should arrive very soon.
We also noticed that the four-week delay you mentioned doesn’t quite reflect the actual timeline, as your order was shipped about two and a half weeks ago. That said, we completely understand the frustration of waiting, and we appreciate your patience.
Please feel free to check your tracking information for the latest updates. If you need any assistance, our customer service team is here to help.
Thank you for your patience and trust.
Best regards,
The WearOldMoney Team
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