What a draining experience. People in the shop when you call are totally unhelpful if your delivery doesn’t show up, don’t answer their email, no tracking info given just took money and didn’t com... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered from Slicks a few times over the years Always been brilliant and easy to order. Only ever had 1 issue where stock wasn't accurate but they got in touch with me and resolved it very quickl... See more
I’m a 60 year old grandmother learning to skate so I can go skating with my grandchildren. Called the store before ordering and a very lovely gentleman answered all my questions re the skates, very po... See more
I’ve had mixed experiences with Slick Willie’s Skate Store. While their customer service is generally friendly and helpful, I’ve had issues like stock inaccuracies before, though they did resolve it q... See more
Company details
Written by the company
London's oldest skate store selling Skateboards, Inline Skates, Scooters, Roller Skates and more!
Contact info
12 Gloucester Road, SW7 4RB, London, United Kingdom
- 020 7225 0004
- info@slickwillies.co.uk
- www.slickwillies.co.uk
3.5
Average
161 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
QUICK TO DEPATCH AND EXCELLENT CUSTOMER…
QUICK TO DEPATCH AND EXCELLENT CUSTOMER SERVICE KEEPING YOU IN THE LOOP AND ANSWERING EVERY QUERY THAT YOU MAKE; ALL IN ALL A FRIENDLY AND SECURE ONLONE SHOPPING EXPERIENCE
17 March 2022
Good price free delivery and quick
Good price free delivery and quick
Love the skates too
17 March 2022
Quality products delivered on time
Quality products delivered on time. My grandson loves his elbow and knee pads that he rides his scooter and bicycle
17 March 2022
Chaya melrose glitter skates
Bought a pair of Chaya skates in the sale! The photo online doesn't do them justice I LOVE THEM!! SUPER COMFY! No breaking them in! Well Padded good support for your ankles! Quality skate lowest price online! Can't get me off them! Oh and SPEEDY delivery too! Massive Thank youXx
16 March 2022
Skates came really quick
16 March 2022
Perfect nothing but good things to say!
16 March 2022
The order arrived in no time
The order arrived in no time, great shipping service, great condition and amazing product.
Will definitely buy again soon!
16 March 2022
Helpful, easy to order online. Recommended,
Really helpful when I emailed them, fast delivery and no issues with returning boots for an alternative size. Recommended.
16 March 2022
Bump Roller Disco Skates
Brilliant products, fab customer service and staff knowledge of products. I absolutely love my BUMP gold glitter roller disco skates
16 March 2022
Sacrifice scooter
My 10 yr old son loves his sacrifice scooter. Great value for money & fantastic service
16 March 2022
Recent purchases for skates
I have recently bought a new pair of skates, some protective equipment and a heel brake from Slick Willie's
The heel brake I ordered online, I had initially planned to buy in store but they had no stock in.
I thought I needed an L/XL version but the staff member at the till informed me that the S/M would fit my skates (3x 110mm) and that I should buy that one instead. I ordered it online before I even left the shop.
It came 2 days later in the post, however very quickly I noticed it would not fit my skates. I spoke to someone in store over the phone who seemed unsure and suggested I bring it to the shop with my skates to fit. I said over the phone, I have 270mm frames (came as standard with my skates UK size 11) which might have been why they did not fit.
Fortunately they had the correct brake available in store and they fit perfectly for my skates.
The customer service I received was very good, just the inconvenience of having to revisit the store in person to get the correct brake (that I thought I would need initially) was a little annoying, especially as I live outside of Greater London, hence the loss of a star.
16 March 2022
Great skates, great service
I bought some roller skates, which are great and were delivered on time.
16 March 2022
Great service
Skates arrived very quickly. Good quality product with very quick delivery! Daughter very happy!! 😁
16 March 2022
Perfect service
Easy to use and I was kept up to date with my order. Overall perfect service.
16 March 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.