Slick Willie's Skate Store Reviews 

161
•
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

What a draining experience. People in the shop when you call are totally unhelpful if your delivery doesn’t show up, don’t answer their email, no tracking info given just took money and didn’t com... See more

Company replied

Rated 5 out of 5 stars

Ordered from Slicks a few times over the years Always been brilliant and easy to order. Only ever had 1 issue where stock wasn't accurate but they got in touch with me and resolved it very quickl... See more

Rated 5 out of 5 stars

I’m a 60 year old grandmother learning to skate so I can go skating with my grandchildren. Called the store before ordering and a very lovely gentleman answered all my questions re the skates, very po... See more

Rated 3 out of 5 stars

I’ve had mixed experiences with Slick Willie’s Skate Store. While their customer service is generally friendly and helpful, I’ve had issues like stock inaccuracies before, though they did resolve it q... See more

Company details

  1. Skate Shop

Written by the company

London's oldest skate store selling Skateboards, Inline Skates, Scooters, Roller Skates and more!


Contact info

3.5

Average

TrustScore 3.5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(161)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Genuinely the best skate shop!

I came here originally because my partner got rolllerskates from here before, and I’m happy that I chose here! I had the fear everyone has of going into a skate shop with no experience, but the staff are really helpful and welcoming and ready to help a beginner out!

I’ve been hooked to my cruiser board and I’ve even bought parts to make a popsicle skateboard!

12 August 2023
Unprompted review
Rated 5 out of 5 stars

Quality

Massive selection of skates and skate parts, fast no hassle service.
Will certainly be using slick Willie's again as I seem to have a new addiction in buying skating gear.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Bought a pair of skates for my…

Bought a pair of skates for my granddaughter for Christmas . Was a bit dubious about how much they cost but when they arrived I could see why. You get what you pay for and these skates are really top quality, delivery was fast and pleased to say she loves them great job slick willies !

12 December 2022
Unprompted review
Rated 5 out of 5 stars

Best customer service.

A mistake was made during a return. Slick Willie's rectified it as soon as they were made aware of the mistake. I also received an unexpected personal phone call from a member of staff who apologised and outlined what would happen next. Within days, the mistake had been rectified.

In other words, I received a level of customer service above and beyond anything I would get from almost anywhere else.

2 February 2023
Unprompted review
Rated 5 out of 5 stars

Really helpful on email

Really helpful on email. A parcel got lost in the post (through no fault of their own) and they sent out a fresh one as soon as they found out. After that the skates were too small for my wife and they were so great on email organising replacement. Great service all round. Thanks folks

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Thankfully no Slick Willies, just Slick Service...

As an avid skater I'm ashamed to admit I only found out about Slickwillies this year! They've been brilliant and have been getting more and more stock of new inline skates and parts.

I've now ordered from them multiple times and only once had an issue which was actually with the courier and they were very helpful and kept me informed every step of the way. Every other time the item's have arrived quickly and in good condition.

I would highly recommend Slickwillies to anyone in the market for skates and related paraphernalia.

22 July 2022
Rated 1 out of 5 stars

An unprofessional company w poor staff.

An unprofessional company w poor staff.

We waited for a long time on a rainy weekend. I noticed the predominantly young male staff more eager to chat up female customer than deal with customers who had clearly arrived earlier.

Nonetheless, we patiently waited. Sadly, we were missold a skateboard which, after consulting someone knowledgable in this field was far to large for our five year old.

Train your staff to be more knowledgable about your products. Make an effort to be friendly and enthusiastic maybe?

We will not be returning.

5 June 2022
Unprompted review
Rated 3 out of 5 stars

Awful returns policy

Awful returns policy! I would never buy from this place again.

Speedy delivery use only if you know you won't have to return item or live nearby.

Disappointing in 2022

19 March 2022
Rated 5 out of 5 stars

A great ordering experience

A great ordering experience, skates arrived in the expected time, well packaged. There was a good amount of choice and proper info and details on the items to help me choose what to get for myself.

18 March 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look