SkyLux Travel Reviews 

Kaleb was fantastic, excellent customer service, and great communication. Best ,SM

Holmes is very experienced and he has given us the best fares to Singapore , we are excited for our upcoming trip ❤️ Thank you Holmesy !

My agent Hope was fantastic. She was extremely heipful

Achu was awesome from the moment he answered the phone. He worked hard to make sure each reservation was everything we wanted. This is the first time using SkyLux and totally excited about our trip. Thank you Achu!

EXCELLENT WORK TO SECURE THE FLIGHTS, THANK YOU

Holmes was a very patient and kind agent. He explained everything well

Very satisfied with Eminem R he has been incredibly helpful and diligent. Thank you!

very good
quick reply

Great experience. Very responsive and helpful booking by Sigma. Will recommend this to all.

Veer provided an excellent service walking me through to book the airlines ticket paying attention to all my needs, and explaining each of my questions.

Ignacio was very efficient and knowledgable.

WELL DONE, THANK YOU ARIANNA.

Gerald understood all requests and took care of everything

This agency is the worst! Be careful dealing with them as they give you false hopes. They do not advocate for the client, but for themselves. They basically forced me to get a one way ticket, which was way more expensive as I trusted that they will be able to get the best results for me. Very disappointed is an understatement. Do not trust them!!!!

REPLYING TO SKYLUX RESPONSE BELOW:
In a nutshell, I bought 2 r/t tix to Italy for July 13, 2026 but was unable to use due to a family emergency. So I reached out to Skylux and was sold a one way ticket to the Philippines (paid for premium economy seats but did not miles for this trip, as it turned out that my seat was the cheapest economy seat) with the hope that I will get a credit/refund for my r/t to Italy. Got one way ticket back to the US. Overall r/t to Philippines (7/9-7/22) was WAY more expensive than what I was originally quoted by Skylux. When I reached out to United upon my return to the US, I was told that my Italy ticket was refunded back to original form of payment but skylux refuses to give me full credit. I was told that United agreed to give me one premium economy tix or two economy seats and needed to make reservation within 24-48 hours!!! When I asked for the letter from United, I was told it was confidential. Skylux informed United that our Italy tix were not no show so Skylux could have requested that we get travel credit that would have entitled us for travel through Feb 2027, a year from when we purchased back in 2/26. Correspondences were lengthy and I have exerted too much energy working this out with skylux but results were very disappointing to say the least. Refer to KWTELU for July 9, 2026 tix for details and follow the email/whatsapp trail.

P.S. I was told that United made an error with my 7/9 premium economy seat that's why I did not get mileage credit. If that is the case, then have United correct their mistake!

Dear Luisa De Jesus,

We appreciate you taking the time to share your feedback. We’re truly sorry to hear that your experience left you feeling disappointed and that you felt the available travel options did not meet your expectations. We would like to better understand what happened and review the details of your case thoroughly. We have sent you a request for additional information through this platform, and we would greatly appreciate it if you could provide the requested details. This will help us locate your booking, verify the circumstances, and ensure that your concerns are reviewed by the appropriate team. Your feedback is important to us, and we value the opportunity to look into your experience and address your concerns appropriately.

8/4/26

Thank you for opening case ID 467970. As of this pm, I received an email from the supervisor requesting confirmation of the following: 1) cancellation of a previously booked trip to Cologne in December and 2) $2,200 credit to my form of payment.

I refuse to confirm this as although this was the final offer to me as of 7/31/26, this compensation does not come close to what I deserve. I reached out to United again and it was reconfirmed to me that my Italy flight was indeed cancelled, and a full credit was issued to the original form of payment on 7/13/26 in the amount of $4,836.36 (or $2,418.43 per person. The cost of this trip charged to my credit card in Feb 24, 2026 for this trip was $4,800, so clearly, there was credit issued to Skylux, which the supervisor denied having received. Additionally, I received a Refund Confirmation from Skylux in the amount of $4,769.16, which the agent and later supervisor told me to just ignore and that it was generated because they are trying to rebook me of something to that effect. Clearly, a refund was issued but the agent and supervisor refuse to acknowledge.

I also asked United if there were any notes on my Italy reservation and was told there weren't any, which I find strange as I'm aware that if a reservation has any issues and/or disputes, notes are written to document communications/negotiations.

And to reiterate, the mileage credit that was due me from United for the premium economy seat was not addressed in latest email. I refuse to take less than half of what I am due.

Additional note: total r/t ticket to Manila cost me $6,500 ($4,600 to Manila (premium econ where I got no mileage credit) plus $1,900 (economy). Ironic when I was assured that it will cost me less if I went with Skylux. A reservation I made with United the early morning of 7/8 cost $6,100 (premium econ) which I later cancelled due to the assurance that Skylux can do better.

Thank you for your immediate attention to this matter so this issue can be resolved.

Just thanks!

Alexander providing us with honest and helpful advice, taking care of all of our concerns.

Alonso is very responsive and thorough in providing multiple itineraries to get us the most convenient flights at the best prices. We have recommended him to many friends.

Was chatting with an agent named Dion about fares for my flight to Amsterdam. I was interested in flying Delta since it's a nonstop flight and my favorite airline.

Dion initially provided me with a British Airways itinerary, which was indeed cheaper than booking directly with the airline. However, things changed when I asked him for a nonstop Delta option. He quoted me a price that was almost $1,000 more than the fare on Delta's official website.

When I pointed this out, he claimed that the price shown on Delta's website was in EUR rather than USD and started arguing with me, insisting that he couldn't see those prices. I can only assume this was his markup.
In the end, I booked directly through Delta's official website for $4,483.50 instead of paying $5,233 through Dion. Unfortunately, I found his service to be completely unprofessional.

I am happy with the deal I got from Skylux. The agent that helped me was very helpful in finding what I asked for. I have travelled with Skylux before also. I would recommend this agency to my friends. My trip is a little far away, have to wait and see, how it goes.