Skylinkparking 

DO NOT USE. Absolute conmen and liars. Lost my car as they couldn’t remember where they had dumped it whilst I was away. Cost me £95 to get home in a taxi. They found my car the next day and expected me to go back for it. Refused to refund taxi fare which they stated they would. Everything about these people is dishonest. Everything they said or wrote were lies. Despicable company.

Not the best experience. Arrived after calling 30 minutes before, man seemed very uninterested in everything and didn't explain things very well. Not included in the price is £5 for them to take your car off site which you need to pay before they take your keys.
Returning again called 30 minutes before arriving to pick up car, car arrived 45 minutes later. Not ideal when it's late and you have little ones. Car covered in dirt, debris and bird droppings. Also additional £5 to pay when you leave the car park. So £10 on top of what was quoted. Would not use again due to disappointing experience.

Please help me!
I came back to Gatwick airport and I asked them to collect my car. They called me back saying that my car had been involved in a car accident and to take a taxi back home. I called them repeatedly since that day but they wouldn't tell me any details about what had happened to my car. They either swore at me or cut off the call while I was speaking. When I looked at the reviews about this company, I found that the same thing happened to a person called Catherine Hampton. Mrs Hampton, this is directed to you, do you have any good advice on how to deal with this situation? It would be very helpful if you answered me back because I am at a loss for what to do next. Please could I have a chat with you about this?

Please be aware that if you leave your car with Skylink parking, you are not insured via your own insurance and their insurer, Tradex will "decline indemnity" (their phrase not mine) which essentially means that they will not cover any accidents or damage which your car sustains in their care. Your only recourse will be to make a claim against them in the small claims court which unfortunately will almost certainly get you absolutely nowhere. I paid the fee to see whether they already have any county court judgements (CCJs) against them. They do. In fact, they have three from just May and June this year and mine will make four and I would be surprised if there aren't others in the pipeline. In fact, the CCJ is next to useless as trying to retrieve any assets from this company to pay their debts will be a complete waste of time. They operate from a grotty prefab building on a piece of wasteland to the side of the Texaco garage on Copthorne Road. There will be no assets worth seizing from there for sure. They simply don't care that they are profiting from people's misery. The man who runs this company and we compare airport parking, Mr SALEEM BEGUM operates this business and no doubt any others with which he's associated on the very fringes of legality knowing that he can get away with it as the Police, Trading Standards and Gatwick airport are seemingly powerless to act. Unfortunately, until they do, many more people are going to be ripped off and suffer severe inconvenience and financial loss.
I've spoken to people from the Sun newspaper who did a story about this bunch of criminals back in March 2022. I'm hoping that they will feature them again using our story as just one example of their shocking illegal practice. It seems that letting as many people as possible know just how low and despicable this company is, is the only positive thing that we can do. If you too have had a similarly poor experience please use any traction you can to let the world know what a shameless and despicable company they are. Report their behaviour to the press, both local and national, inform Companies House that Mr SALEEM BEGUM is not a fit and proper person to be an officer of any reputable company within England and Wales and do anything within your power to try and get these people out of business.

If I could give minus stars I would.
AVOID AT ALL COSTS
I had to get the police involved and reported to trading standards.
Call handler used obscene language to me over the phone when I asked why my car couldn't be returned. He said its boxed in by 200 other cars.
Had to get a £170 train journey home and then a 3 hour car trip back the next day to retrieve my car.
Absolute scumbags!! Ibrahim in particular.

Scam alert ⚠️ Do not use this provider, SCAMMERS!!!!
They take your car, use fuel, hold your car hostage until you either pay more, whilst verbally abusing or threatening you.

I wish I could put a -100 rating. DO NOT USE SKYLINK!! Scammers!!! I booked my car for the car park in April, I never received a confirmation email, luckily I took a snap of my screen after I made the payment.

My partner was due to park the car today about an hour ago, they said they could not find my booking details (bare in mind my partner called a few times in the past weeks to make sure everything was ok and they said just call 30 mins before u arrive). They wanted him to make the payment again as they could not find the booking but later on they managed to call me and I never spoke to them before (they got my number from my booking details)😡😡😡😡 I have just started a dispute with my bank I want my money back

Shocking service. Unprofessional, Dangerous. Abuse of trust. In June 2022, we had booked the meet and greet service for parking with Skylink at Gatwick airport. From start to finish this DID NOT meet our expectations. They didn't answer the phone for our arrival at the airport, adding stress to any confidence they would collect our car. When they finally did arrive (45 minutes after we had arrived in the designated collection short stay car park) we left our keys and electric car in their 'care'. Electric cars have built in tracking. To summarise - they drove our car on three separate occasions at 102 MPH, 90 MPH, 76 MPH during our holiday. Our car was parked in a hotel car park during most of our holiday, before being moved to a car tyre facility - I had expected a secure parking compound. They clocked up nearly 50 miles on our car despite it being parked less than 3 miles from the airport. I have complained about this service, they have dismissed our concerns. There are so many things wrong with this service, they should not be operating and you should definitely not use them. Please help me publicise this poor practice and get them put out of business.

*Do Not Use Skylink Parking Services Ltd.* When we arrived at Gatwick South Terminal Orange Car Park Level 4, in spite of having phoned half an hour in advance as instructed, we found a solitary staff member with poor English who was clearly under-informed and did not seem to be expecting us, and he had no paper receipt ready for us in exchange for our keys. So after some largely fruitless attempts at confirmation, I photographed the booking notice he had received on his phone instead, while my family went ahead to join the enormous queue for airline check-in. I felt rather sorry for him as he said it was very busy and, because he was wearing a badged hi-viz vest, was being quizzed by rather insistent random other passengers in the absence of any official airport information in the area while we tried to finalise the short-stay parking payment and so on. On the return journey, I tried to call as soon as we landed (fortunately not waiting to collect our luggage as instructed) but it was engaged a few times. About 5 minutes later, I got through and was given a 30 - 45 minute estimate for delivery of the car. We got to the pick-up point about 40 minutes after that call, with no sign of our car or any drivers or staff, and several other passengers, apparently using other companies, also waiting about. So we assumed there might be heavy traffic and waited before calling again after about an hour had elapsed from the original call. We were told 10 minutes and duly waited for at least that before calling again, when we got an intolerably rude reception. Again I called and the respondent said he’d call the driver and then hung up with no further information. The driver then arrived nearly an hour and 20 minutes after the original contact, and gave some mumbled excuse about delays. The traffic seemed okay according to Google Maps and on our subsequent drive home. In fairness, clearly it wasn’t the best day for Meet & Greet services, as other passengers from other companies were experiencing delays too, but there is no excuse for such poor communication (the company could easily have called or texted us to inform of the delay) and certainly not for rudeness or ill preparedness. For a start, I would not like to hand over my car without a printed receipt to a driver in future.

I am writing in reference to a parking booking as above.

The service I requested was for a meet and greet at the terminal from the 22nd of July to the 3rd of August.

I would like to express my dissatisfaction with the service received and am requesting a full refund.

Firstly with regards to the pick up as per the instructions we were told to give a call on a Designated driver number when we were half an hour away from the airport terminal which we did so. Upon reaching the terminal we were told to enter the departures drop-off point and wait there for the designated driver to meet us and take the vehicle from us whereby we would be on our way. Once we reached the terminal we were waiting there for 15 minutes and upon giving the number another call we were told the driver is stuck in traffic and will be another 15 minutes at this point an official from Heathrow Airport came towards us and informed us that we have to leave from that point or we will be issued a parking charge notice. We again called this number and they advised us to stay where we are at this point the official told us to move our vehicle immediately , we then took our vehicle and entered the car park and informed the number again that this is where we are waiting. At this point they replied to us saying that’s fine our driver will meet you there. I was waiting there for at least half an hour and in fact beyond during this time I gave the number another call and I have receipts and call logs to verify my claim and I was informed don’t call us again the driver is on his way the driver was stuck in traffic that was the continuous reply. The remainder of my family then entered the airport because they did not wish to be any more delayed. I was waiting at the car park for their driver to pick up my vehicle he did eventually arrive and I had to not only pay the initial half an hour charge because he arrived beyond half an hour I had to pay a one hour charge. For which I do have a receipt and I would also like to claim for this.

The total fact that we had to wait over one hour for a service is unacceptable.

Further to this the pick up was not any better in fact to us on this occasion when we would call to inform them that we have landed and entering passport control, we were informed that there would be a time for 45 minutes we called him at 7:29 am. Again the same problem ensued my family were tired and expecting the car to arrive very shortly 1 1/2 hours later did the vehicle arrive the continuous response was that there is traffic do not call us there is traffic do not call us it seems like the car was parked a long way away or they did not have enough drivers or they said not bothered at all to entertain us.

They should be as a service, monitoring the flight and aware of which vehicle is due to be picked up and at what expected time. From my point of call at 7:29 to the point of arrival of the vehicle at 9 am was 1 1/2 hours we had exited the airport at 7:57 this is simply not acceptable and we are going to be raising this matter.

I would like a full refund of parking fee paid of £80.97 along with my parking charges of £8.30 for the delayed driver.

It seemed like they were not at all bothered about us as a customer they didn’t care that we were calling on many times they wouldn’t even pick up the phone. And then when they did all they would say is do not call us back within until 15 minutes have passed and was slammed the phone down I have all receipts in the name of the person we were speaking to was someone called Tarik. When asked for who to complain to they said call after 3 pm and slammed the phone down on my face.

Rest assured, A review will be given.

Took 90 minutes after we called for our car to be returned to the car park.
When the rang to ask where it was, the guy swore at me (ef word).
Chaotic. Rude. And would have been much quicker and cheaper parking in the long stay at Gatwick.

Wouldn't touch this company ever again.

Do not use this company, they bumped my vehicle on Monday June 13th did not tell us until we arrived back in the uk, left us stranded in Gatwick airport, gave us false insurance details and now two months down the line have given us other insurance details but as they have not informed their insurance company of the bump (write off both sides of vehicle completely smashed in), Tradex will not pay out. The company are now ignoring our phone calls & messages. Absolute scum bags and con men
DO NOT USE, BEWARE

It seems I had a lucky escape…. Was due to use this company but had to cancel due to our flights from Gatwick being cancelled in June. Asked for my £55 to be refunded. Took them a month to come back to me and said there was a refund fee of £20 meaning that I would only get £35 back!? A few weeks went by and nothing, chased them up 3 times, they have finally come back to me this week saying they need my bank details to process the refund. Yea right, I paid on my credit card!! Have now raised a retail dispute with my credit card company. Bottom line… be very wary, the customer service is abysmal and I’m now pretty sure they are scammers. Hope to see them on Rogue traders one day!! Don’t use.

SCAM. They don’t give you back your car for hours. Drivers are rude. The man answering the phone threatened me of not returning my car if I’d have called him again. 5 hours waiting for the car with a lot of other people worried that cars were stolen. Every time we called they said that the car was on its way and it would have been with us in 15-20 minutes. Police arrived and said they are scam and they often use cars as cabs. And then they abandon cars in the airport parking with keys inside and people have to pay the full stay of the car in the parking in order to leave. Compliments to the police too! They know they are scammers and they don’t do anything!

Stay away from this company, turned up
1 hr late , i found scratches on the car and dents , sent them email and rang them not answer any calls or email very bad service

Avoid!!! As other reviewers have said, I never checked the reviews until having a 2 hour wait to get my car back!! Rude man on the phone, said my cars battery had gone flat, total trash as the boot had not even been opened! Very untrustworthy, told me I won’t bring your car back if I kept ringing!!

DISHONEST DO NOT USE THESE COMPANIES

My car was parked by Meet & Greet company "SKYLINK PARKING SERVICES LIMITED" booked through “EZYBOOK.COM” having been collected by them from terminal 5, Heathrow on the 20/06/2022. On our return on 20/07/2022 we were informed after a 2 hour wait that the car would not start and we must go by taxi to recover it. A map of its location was sent but no address. We eventually found it, after many phone calls, on the car park of the Thistle Hotel Terminal 5, UB7 0EQ.
A car drew up outside the car park and a man, who had just parked another car ran to us, thrust a parking ticket at us, then ran away to be driven away at speed.
We found the car open with the steering wheel lock on and the key in the ignition. The key had obviously been damaged by trying to force the lock. The car would not start so we had to have it recovered 120 miles. We have now been informed by our garage that the catalytic converter had been cut from the car. This would have involved either a hoist or heavy-duty jack and cutting tools.
I have contacted both companies many times but have no resolution.
Both companies have opaque ownership and addresses and refuse to give any information regarding this or VAT status.
Both companies have no recorded assets.
Check out the directors of the companies involved on Company Number 13527879 Director SALEEM BEGUM, Tassadaq
and Company Number13066427 Director SANDILANDS, Stephanie Isobel.
I invite both companies to offer compensation for damage and inconvenience.
Cost of damage is more than £1250 plus £23 taxi fare.

I have reported these companies’ actions to the hotel and the manager was aware of unauthorised parking but was not prepared to take further action. I have now forwarded this information to Thistle Hotels management against whom these companies are committing fraud and I invite them to investigate.
I have also forwarded this information to the newspapers, Heathrow Airport and Trading Standards Departments inviting them to investigate.
Metropolitan Police crime reference number is 0915720/22

Terrible company never use you will miss your flight and be left in tears. Really rude....

Daughter left her car with these people, had to wait over an hour on her return. As she is a professional golfer on tour she drive a sponsored car with large logos of her golf club and hotel. After she returned home her sponsors rang very annoyed to find the car was parked at Heathrow Marriot Hotel for 108 hours and they received the fine, Due to this scamming meet and greet she could have lost one of her main sponsors. They had promised to refund the monies although two weeks on and not a penny Stay Well Clear

🚨DONT LEAVE YOUR CAR WITH THIS COMPANY !! 🚨

Level 4 Gatwick - They returned my Range Rover with the rear bumper clearly hanging off. Vehicle obviously involved in an accident. Immediately took photos while at level 4 with the driver who also took photos. As advised emailed company with photos. Had no response. Called a number of time, sleepy Indian man answers and always says his boss will call back. T&Cs say written complaints will be replied to after 28 days. We’ve still had no acknowledgment despite emailing calling and sending letter via recorded delivery.
Our Range Rover has over £1300 of damage.
Body shop said it looks as though they tried to repair it and crashed it again.
These are criminals!