Skylinkparking 

What a joke of a service ! infact they are just criminals not a service. We arrived at Terminal 4 at 1630 and immediately called the driver.
The driver said he would be there in half an hour which is fine and it's what on the terms.
However an hour later we were still waiting.
We contacted the driver who was very rude and kept saying he was coming then dropping the calls. We have just travelled for 24 hours with hungry and tired children.
We eventually called the office and he also pretended he didn’t know we were still waiting. Each time he kept saying he would ring the driver. We were ringing both the driver and the office for 3 full hours.
Eventually another very rude driver arrived and 730 pm, three hours late . The car's number plate was missing. The roof window of the car was wide open and the car soaked wet at the back. The car was very dirty with stomps of cigarette ( we don't smoke ) and a cigarette lighter. In the car is a multiple charging wires connected to our car. Come to use the car which was left with a full tank and it was empty. The engine was heating up which l don't know how the driver missed it. The antifreeze leaking everywhere.
The driver said this has nothing to do with him, he has nothing to do with those people, we should thank him for bringing the car. He is just a driver and does not know those people. What a joke

They were late by more than 1 hour on both the outbound and the return end of the service. We had to call them repeatedly every 15 minutes to know of any updates but they kept saying the driver was just 5 minutes away, after which they hung up rudely without giving the opportunity to reply or ask further questions. On the way back they returned the car only after we threaten them to report to the police. At that point, it took the driver only 10 minutes. From mileage (photo taken) the storage would not be more than 5 miles away and, based on googlemaps, there was zero traffic around the airport (Heathrow T4). So distance or traffic were no excuse - but they didn't even bother trying to invent an excuse. The sole reason why people use a Valet service is so they won't have to worry about reaching the terminal from the parking area in good time. These consistent delays completely trump the scope of this company. Rudeness critically comes in as the last straw. This company deserves to close down.

I paid £125 to park my car with this company at Gatwick. They did not remove my car form the short stay car park and on my return told me it was my responsibility to pay the £585 car parking ticket to get my car out of the short stay car park - on top of the £125 I had paid them to park. When I started to complain on the phone they said if I did not want to pay the ticket I could leave my car in the car park. On calling them to try and resolve the issue they kept hanging up, then said they would block my number if I called again. I have been trying to call the central number for several days and no one answers.
I have been told since this is a very dodgy company and not to use and am now seeing a barrage of similar reviews. I wish I had known this before and would advise anyone not to use it.

Damaged car! The thing that dropped it off ran away when I saw the car was damaged

Hi
We used the above service for meet and greet at Heathrow terminal 5
On 24/8/2022 we called half hour before , but the guy called Rahul( thats what he told is name was, no dress, looked very suspicious) reached after 45 minutes. I asked why he was late , he said, so what people are waiting since 1 hour .
I asked what does that mean?
He said i would refund you the money , give car to some one else and he walked away from the car, refused to take the car( while we as family had to board the plane in 2 hour).
I had no option but to apologize for his mistake .
Thats so rude and unprofessional behavior.

On 29/8/2022
We took picture of mileage on 25 /8 showing still petrol for 305 miles, on 29/8 there was petrol for only 47 miles .
I had to rush to nearest petrol pump ( at 12:30 am in morning with my family,as i needed to drive to colchester .
This is grossly unacceptable.
The whole trust just vanishes .
I called back the guy the same time I realized, he very rudely said ITS too Late CAll us tomorrow?

I am not sure who else to complaint, but I would not sit still till some one answers why this kind of parking services are even allowed .

No paperwork involved, the doggy guy who looks more like a thief with no dress/ whom i had to recognize by calling the number dropped car , just disappeared within few seconds of handing over the keys .

Regards

Black Nisan Juke

Horrendous. Avoid.

Unbelievably poor service from the get-go and the furthest from a ‘valet’ experience possible. Their email confirmation gives unclear instructions which specifically say to call them 30 minutes before arrival. When we did this, we received no additional information and were told off. The guy actually hung up on us 3 times. We arrived to find no signage, no staff in uniforms, just a random bloke who looked dodgy as hell and asked for our car keys. How about no? It took time and more calls to their office to verify this person actually worked for them and was ‘legit’. Guy on the phone initially asked for our registration and booking reference, and had to have it explained that we would give the registration and they should provide the booking reference as a method of verification. Upon returning, they said we were too early and would have to wait 7 hours for the car to be ready because it was blocked in by the rest of the day’s pickups. After a lot of arguing, we had to essentially bribe them £20 to get the car released (interestingly enough it then showed up within 15 minutes) so they were essentially holding it hostage. The attendant even had the temerity to suggest we tip as well. Thieves, charlatans and rudeness all the way round. The fact that Gatwick should actually license these people is an insult and have made a complaint to them too.

Just do yourself a favour as others have said and don’t use these *ssholes. Long stay parking will probably run cheaper and be less hassle in the long run.

SCAM - Do not use. They stole the change from my car, went through all my stuff and made a mess and to add insult they parked my car at the Marriott Hotel near Heathrow Airport and I got a PCN for it. When I called them they laughed and swore down the phone. DO NOT USE THEM or be prepared for the consequences.

Avoid this Company at all costs. Appalling service, I spent 45 minutes calling to let them know I was ready to collect the car, once they finally answered the call, it took over an hour for the car to be driven to Short stay car park 6. Gatwick airport should not allow this company to work out of their premises - they are clearly a cowboy company with total disregard for the safety of your car or their customers. I will be contacting Gatwick Airport and Warchdog. They need to be shut down immediately.

We had booked a park and ride at Gatwick with Compare Parking Deals and the confirmation email told us to drive there directly. When we arrived, there was no security, no lighting, no one around, cars that looked like they had been dumped and a shabby portacabin which was shut. We did not stay and luckily managed to find alternative parking.

Please see below a copy of my complaint:

"I am writing to complain regarding the service we received and damages to my vehicle. I expect full reimbursement including the additional expenses as you did not fulfil the agreed contract and compensation for the works needed to fix my car.

Firstly, whilst enroute to Gatwick airport before departure, I called your line [07707675611], and was told the driver would be waiting in the designated car park ((Car Park 6 Level 5). When we arrived, there was no one there to meet us so I called and was told they were on their way, still no one came so I called again and was told they had just left. Still no one turned up but we saw another of your employees waiting for a car to arrive who advised his pick up hadn't arrived so he would take ours. He then advised we had to pay the £5 car parking fee which was not disclosed to us prior to booking. Not a great start to our experience with your company, we paid for a meet and greet service so this fee should have been included in the total price.

Upon our return to Gatwick after our trip, I called when we landed so that the driver would be waiting for us at the designated car park and were told that they would send a driver with the car. Again, no one turned up. My partner and I called countless times and were told a number of lies. "5 minutes away, " "10 minutes away, " "they are on their way." Your employee also hung up the phone on us a few times and ignored our calls purposely, we know this because my number started to be ignored and when my partner called instead from her line, he answered, incredibly rude and unprofessional. In total, my partner and I made 20 calls to your company and we have phone records to prove this. After waiting ​approx 1 hour and 15 minutes, we were basically told your car won't start so you need to make your own way to the hotel to sort it out yourself.

I was understandably unhappy that we had been fobbed off for ages and left standing outside in the cold late at night after our travels, let alone that my car had been left in perfect working order and after a few days in your care, would not start. I called back and requested that you pick us up, as per our agreement, and take us to the car. After going back and forth for a while, your employee told us they would send someone to get us and yet again, no one turned up. We both continued to call and be hung up on by your rude and beyond unhelpful employee, he eventually told us that you aren't insured to pick people up in your vehicles so we would have to get a taxi. I queried what was actually wrong with the car and asked if it had been jump started, I was told they had tried to jumpstart the car and it wouldn't work.​

We had to pay £15.50 for a taxi to the Best Western and was greeted by a hotel employee who advised that this is a regular occurrence for your company and happens all the time. Customers are not picked up and left stranded so he is having to sort out your mess. I found my car in the car park as no one from your company was around. As per the attached photos, the lights had been left on so the battery had drained and the bumper had been damaged whilst in your care. We were still calling and were told numerous times that someone was on their way and are 10 minutes away. We were on the verge of reporting the car as stolen as you were in effect refusing to return the key and we were unable to go anywhere or do anything.

Another of your employees turned up, typically not the man we had been dealing with so I assume he sent someone else as he couldn't face the chaos he had caused. Once we had the key, I called to confirm you had left the lights on, we have evidence of this and that your company is liable. Their response was "the car is automatic" i.e. the lights should have turned off on their own. The car is not automatic, the lights do not turn off on their own, and this statement in itself is an admission to fault.

After waiting hours for the recovery company to come, another of your employees turned up in a van and confirmed the same version of events as the hotel worked, this always happens to customers. He had jump leads and jumpstarted the car, as your employees should have done hours before. The pickup time was 11pm and we were not able to leave until 5:10am the following morning, absolute shambles.

If we do not receive the above within 5 working days, we will be taking legal action against your company. I would also like to make you aware we will be writing a full review on Trust Pilot and notifying Gatwick Airport of how your company operates to make everyone aware and avoid going through the same experience we did with Skyline."

AVOID AT ALL COSTS !! absolute cowboys , picked up my car was 45 mins waiting at airport , was told blocked in by another car and had lost the key !! when car arrived a very young man didn't look old enough to drive a car!! and after inspection of the car it has SCRATCHES ALL DOWN THE SIDE OF IT ! was told oh sorry don't have any paperwork on your car and to claim via email!! and now will not return my calls or email to customer service email !! complete cowboy outfit DO NOT TRUST AT ANY COST Gatwick and Heathrow parking

Absolute shambles of a company. Had to wait 1hr 45mins to get our car back. There was at least 20 other people waiting for their car that had waited almost 2hrs. AVOID AT ALL COSTS!!

AVOID AVOID AVOID
Please do not use this company!! Totally unproffesional and rude! We tried phoning them as instructed once we got our luggage and could not get through to them on both the numbers that they gave us. After about the twentieth time, my daughter finally got through at 8.45pm and was told it would be an hour wait. I phoned back and he said, no I said within the hour and was told to go to the orange carpark level 4. When we arrived, there were many families waiting. I asked one lady and she said she had been waiting since 8pm. Another lady was told if she phoned back again she would be waiting 2 hours! When I phoned again I asked them to tell me where our car was and we would pick it up ourselves but they wouldn't tell me a d put the phone down. When a driver finally arrived for someone else, we asked what was happening and he said don't worry just wait. A lady asked for the postcode of where her car was so she could get a taxi and pick it up herself and he wouldn't give her the postcode as he said he didn't know it. This company is totally rude and unprofessional and speak broken English and make out they can't hear or understand when on the phone! It is completely unacceptable especially when you have young children and babies. You also have to pay £5 on arriving and £5 when leaving which they do not tell you about when booking. Our car finally turned up at 10.55pm after a 2hour 5 minute wait! PLEASE AVOID

Parked with SkyLink last night and it was terrible.
Called them when we landed and told us it would be 45 minutes. Called them up after 45 minutes and they told us the traffic was really bad around Gatwick (bearing in mind it was 23:15 by this point). When the car arrived after 1hour 20 minutes the car was covered in filthy water and when I checked the car it had only been driving for 15 minutes. They straight up lied to us.
After checking the terms and conditions on the slip they gave to us it says

“We will not be responsible for any discolour of paintwork or dents or scratches that may become visible after a car wash/rainfall. This is regardless of if the dents or scratches or mentioned in this document or not”
So they washed my car with dirty water so I wouldn’t see any scratches or dents.

There are many other sneaky charges in the terms and conditions.

Utterly useless do not trust them!

APPALLING - DO NOT USE. Just wish I had read the reviews before booking. They are complete liars - just 1 quote - "if you call me again, I will delay the return of your car by 2 hours". If there was a zero star - that would be too good.

This is the worst airport parking I have ever encountered. Totally incompetent and extremely rude staff. Avoid at all costs.

THESE PEOPLE ARE WORSE THAN CROOKS!
Feel fortunate to have got my car back with no scratches and other damage! One hour and fifty minutes at 2.30 in the morning to return the car. I won't go into all my details - judging from the reviews, everyone else has experienced the same traumatic events. I am just trying to forget the experience now!

I have complained to Gatwick Parking however. I realise that these people are unlicensed by Gatwick, but Gatwick Parking must have the ability to stop them using their Short Term Car Parks. They can't wash their hands of it and say it is nothing to do with them. Gatwick have all the monitoring equipment to make sure these thieves never get close to the airport... so why have they let them continue. Secondly, why are they allowed to advertise on the website alongside Gatwick Parking, making themselves look legitimate.

I want answers from Gatwick Parking - they are ultimately responsible for who conducts a 'business' on their premises.

do not use!! bashed car and empty lager can in it. Gatwick - don’t allow them on your premises !

They were late when we dropped our car off. They were late when we returned. They stole a phone holder from the car and when we contacted them about it they referred to their T&C's regarding not leaving "valuables" in the car. They didn't deny it had been stolen. Fortunately they left the floor mats and the spare wheel!