Skylinkparking 

I believe this company trade also as Premium Parking Meet and Greet - do not touch this company their service is appalling, unprofessional and bordering on illegal in my opinion. I will be asking Gatwick Airport why they are allowing this fraudulent company to operate 😡😡😡

They got 1 star because nil is not an option, though we did eventually got our car. BUT this company is not to be trusted. Why Gatwick or Heathrow allow them to operate out of the car parks, under the guise of Gatwick/Heathrow parking, knowing how we are being cheated, abused and misled, is questionable.
We booked South terminal, got told “you’ll have to wait” when we asked why the delay for a so called MEET and GREET. Then threatened when we challenged their attitude, saying our car wouldn’t be collected…and hung-up on. The wait was so long it cost us a large parking fee.
On our return we had to traipse across to the North terminal or “take it or leave it if you want your car”.
This operation is not only incompetent, it is illegal and should be shut down. At the very least both airport authorities should stop them promoting their business under the guise of authorised airport parking.

We booked heathrow airport parking via a website called Ezy-book. It turns out ezy-book is a scam website that uses non-legit companies which is why they only release details after you have paid. Prices are much cheaper because they don't exist and otherwise people would stick with reputable companies like Purple Parking. We were sent a text the night before with a reminder of our parking and given a mobile number to call when we were half hour away from the terminal: 07707602815. The number did not exist. We found out the company was called Skylink parking which had 1.0 trustpilot reviews compared to the 9.8/10 on ezybook which had over a hundred non verified reviews. A guy answered when we called Skylink directly and told us it was a scam and that next time we should book with a reputable company if we wanted to enjoy our holiday. Please beware. A costly mistake.

We are currently on day 2 waiting for our car. Due to our airline cancelling our flight we are currently stranded in Gatwick as these people continuously move the return of our car. When we had our fight cancelled they told us 24 hours, then next day it was another 24 hours. Our booking was even cancelled by the booking agents because they didn’t want to deal with the issue and I’m now in limbo hoping these scammers will actually give me my car back by 11am today as per their latest confirmation. Not full of hope as they seem to forget the issue each time we call and we have to repeat ourselves all over again. Ended up sleeping on the floor last night as a result.

Is there a zero rating?
don't ever use this company
I got my car back filthy dirty the whole inside was randsacked all my pound coins stolen, and the last straw just got a parking ticket for 100 pounds the time they had car they parked it in the marriot hotel terminal 5 without paying,
They are a bunch of crooks and should be notified to authorities to take there license away
Never ever use them .

DON'T USE DON'T USE This company is a disgrace left my car with them while i was on holiday they drove my car around and picked up A FEW parking tickets and damaged the car. they block all numbers so you CANT contact them after the 1st call very rude use offensive words and don't reply to emails will be taking legal action the director Tassadaq SALEEM BEGUM Phone number: 07707602815
Correspondence address
2nd Floor, College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE

They are disgusting individuals their family should be ashamed of these people who run this company HMRC should look into them as well as police watchdog and throw the book at the people in question VILE COMPANY

If there was a ‘zero’ star option I would have selected that. I’m not one for writing reviews and unfortunately I didn't check the reviews for this company before I booked. Please, please don't book with them!

Communication was appalling, plus the drivers and ‘greeters’ are rude and unhelpful. They brought our car back at the wrong time and then we had to pay an additional fee. Our car had obviously not been looked after and was filthy.

They really should be investigated by the Trading Standards Authority and stopped from operating at Gatwick. As I said before - DO NOT BOOK WITH SKY LINK.

Returned back to a dirty car which looks like it has been packed in the middle of a field. Only to realise that both mine and my husbands expensive coats have been stolen from the car. No one picks up the phone to deal with this. Absolutely disgusting that some one has been in the car and helping themselves to our property. We have now reported this to the police and will definitely not let this go. Never use this company EVER

Of there was a ‘zero’ star option I would choose that.
I’m not one for writing reviews - and sadly not one for checking reviews (otherwise I would have not booked with Skylink Parking). But I have never come across such a poorly performing company as this and felt compelled to share - and hopefully save someone from also booking with them.

The drivers and ‘greeters’ are rude and sexist. I also had extortion attempted as the greeter made up a figure I owed for a late arrival but wouldn’t take bank card and wouldn’t provide a receipt.

They are wholly untrustworthy. I booked collection from South Terminal of Gatwick and confirmed it three times. ‘If you want your car it’s at north terminal’ I was told before being hung up on.

I was then bullied. Just shocking.

My battery was low when we returned despite being full upon drop off. I had to go to a station to recharge as soon as collected (which was brutal after a 12-hour delayed flight on a 2-hour flight).

It’s simply awful from beginning to end. I’m out off meet-n-greet services in general after this experience.

This company are run by a bunch low life people, they have no respect for the service the customer has paid for. We waited 2hrs to have our car picked up and when we quizzed them they got aggressive with us. On the return trip they even damaged my car which now thy will not take responsibility for.
Please do not give this company the pleasure of your time or money.

DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE!
We have recently had the most atrocious experience with Skylink Parking Services. Briefly:
On 4th August 2022 we (a family of three) followed their instructions to park in Level 4 of the Short Stay Carpark at Heathrow Terminal 2. We were there on time but it took a considerable period of time to locate their representative to be able to hand the car over to him. Eventually, two or three men claimed to be from Skylink - they had no form of identification - one of whom took my car key and also asked me to pay him £5 in cash to cover 'the parking fee'. Because by this time we were getting late to check in for our flight, I somewhat reluctantly agreed to hand over our car to this man. I was given no further information.
When we returned from our trip on 21st August, we went again to Level 4 of the Short Stay Carpark, as instructed. After numerous phone calls and SMS messages we were told by their office that the driver had left the car on Level 3 and not on Level 4 as agreed, approximately 45 minutes later than scheduled. We eventually found it but the driver had disappeared! After more phone calls, we were told that the key had been left on top of one of the front tyres! Incredibly unprofessional. When we had loaded the car, we started the engine and immediately realised why their driver had not come to Level 4; and had 'done a runner'. There was the most almighty, frightening, roaring noise coming from the engine.
We reparked the car and embarked on a lengthy process involving the RAC, the police, a vehicle recovery service and our insurers. An inspection by the RAC immediately ascertained that the car's catalytic converter had been stolen from underneath the car. while under their so-called secure care and protection.
So far Skylink have refused to accept any liability - in fact they are refusing to communicate with us. To add insult to injury, they offered us a free carwash next time we use them as a gesture of goodwill! Unbelievable. We are looking into taking legal action..
Incidentally, if you originally booked this service through Ezybook, as we did, don't expect any help or support from them. They continue to use Skylink with impunity.
It beggars belief that this company is able to continue to trade. Just look at the litany of negative reviews.

We waited 2 hours for our car to be returned at Gatwick Airport North Terminal. We were surrounded by angry, bewildered customers in similar situations. Almost impossible to get through on the telephone lines offered. On getting through the service agent simply lied. "10 minutes" he kept saying across the 2 hour wait. He lied, was rude, belligerent, shouted at us, told us "don't call me again" despite the fact his statements were bald faced lies. Service agents at the airport refused point blank to engage. Appalling lack of communication, appalling customer service standards, complete abandonment of any customer care. We booked through Parking 4 You so please avoid at all costs. We have reported them to trading standards & have appealed to Gatwick airport to black list them in all their guises. Absolutely disgusted by this company's behaviour. Never, ever again.

WARNING Do not use this company they broke my vehicle! On return from my holiday they handed me my key and left, I put my luggage in set up my sat nav on my phone put the key in the ignition to discover my engine was broken it was so hot it took 3 hours to cool down. All my fluid levels were still good it was the engine they had wrecked. When I called them they denied all responsibility and told me to call my insurance company. They are not trust worthy and should be avoided like the plague!

Please do not use this company. I initially booked with them as I was assured over the phone that they would be able to charge my electric vehicle. This was most important as I have a 4 hour drive to Gatwick. I am a recent widow and was traveling alone with my four children. I paid the additional cost to cover the cost of charging. I made 7 calls, 2 emails and 5 texts to the company when I was away as I could see on my app that my car had not been charged. They assured me that this would happen. On my return, it had not been charged which let me in a very difficult position at 4.30 in the morning. The company has not responded to any of my emails and calls. Factually, they have stolen my money. I wrote a personal letter to the CEO, Saleem Begum, hoping that knowing how employees were treating customers, action would be taken. That was over 4 weeks ago and still no answer. Do not use them.

We first ordered our car to be delivered to us at 15.17 today. It is now 17.00. The car is yet to be delivered. They were extremely quick to take my money. I now expect to have my car. Shame on you Gatwick airport for granting a licence to this company. Clearly you did not du your due diligence.

Didn’t move car from short stay and was left with £450 to pay to leave car park when confronted they all ran off, so rude, and money stolen out of car. DO NOT USE

AVOID**AVOID**AVOID**
They will steal your car, drive it 236 miles, damage it, and then refuse to give you their insurance details!
I booked through what i believed to be a reputable company affiliated with Gatwick airport - what a mistake. When i arrived i was handed their terms and conditions on a piece of paper. Only once the person had driven off in my car was i able to read it, but it was too late. Their ‘T&C’s’ are littered with spelling mistakes, and basically every single clause means that they are pretty much allowed to do what they want with your car and are not liable for anything. Having read this, I called them within 5 minutes and told them I did not accept their terms and conditions and to bring my car back immediately. I was told it would be brought back to level 5 in carpark 6. Upon my return from holiday 5 days later my car was missing. I called them and within 20 minutes it was returned. I asked them why it had been taken in the first place but was ignored. The car was damaged – dents and scratches on the front bumper and the back bumper was completely cracked. The car had also been driven 236 miles! I called the police and let them know that technically the car had been taken without my consent and complained to the company. To this day, they have still not responded and are refusing to give me their insurance details so I have no way of reporting it or trying to claim back for the damages. They are operating a completely illegal outfit. PLEASE AVOID AND IF YOU’VE SUFFERED THE SAME TREATMENT CONSIDER TAKING THEM TO A SMALL CLAIMS COURT LIKE I AM DOING CURRENTLY.

The only reason I gave this 1* is because there is not an option for no stars. This company are fraudulent. Do not be persuaded by apparent cheaper price. Firstly, they do not include exit tickets both ways (i.e. already an additional £10 to pay later). They then returned our car to the terminal 1 hour before our flight was due to land (without waiting for us to call from luggage hall as instructed). The flight was delayed by 1 and a half hours and we then had to pay an additional £20.00 to exit the parking. The person who distributes keys and tickets in the car park is rude, disorganised and unhelpful and should frankly not be in a job. DO NOT USE. They should actually not be allowed to operate. It is a Cowboy firm.

Avoid the at any cost!
The worst company ever, I still cannot understand how they are allowed to work, as the only thing they good is taking your money and the rest is nightmare. I had a very bad experience with them, cancelled the booking 8 weeks in advance and never got the refund, they told me lies after lies. Even if they offer parking service for free should stay well away from them.

I had such an awful experience with this company, like many of you have. They in fact lost my car and left me stranded which then I had to pay for a taxi home. They were unhelpful and rude until I kept on battling and eventually 5 days later they found my car. We spent two days at the compound talking to the staff and seeing for ourselves how badly this operation is run. The police are aware as are Gatwick but can do nothing about it. Trading standards hold little traction. We found out so much about them as a company and feel that as customers we ought to all get together and get this company closed down. I have told them that if we all jointly came to the compound to discuss our refunds that they may be easier for them. After that I suggest that court action is the only way forward. The stress that they have caused is horrendous. I shall be contacting the media to encourage other customers to stand up against this company.