Skipton Building Society Reviews 

Forgotten password went through the process and they.send a temp password with does not arrive. Not the first time this has happened just a few days from maturity. So i phone then and closed the account we had with them. I have also just read quite a few one star reviews and i should have left them years ago.

Great Online Support by wonderful Staff. Thank you Lauren.

It was smooth quick and professional, from the first lady I spoke to, all staff *on my many phonecalls) were friendly, fiwn to earth and understood my anxiety.

To top off this great service, a few days after miving in we were sent a gift box of a few essentials, high quality tea, biscuits, coffee and chocolate along with even a packet of hooks and screws!

It really added to the positive experience of buying our first home with Skipton. Thankyou!

My question was responded to quickly and helpfully.

Registered for new app and it is absolute rubbish, the old app was so much better

Sensible, clear, easy communication and processes. For two years I have been having zero star experiences with major banks and platforms in the UK. I've had to threaten going to the Ombudsman several times and may have to actually carry one of those threats out. The experience with Skipton was night and day. The FCA should hold them up as an example for the others to follow.

Easy to communicate with Skipton about changes i wanted for my savings account. just had to do an online text from skipton account page

I used the online chat function and got through to someone very quickly. Yes it was an actual person and not a robot which is something I take into account when dealing with companies. My queries were all answered and Jasmine was very helpful. I will continue investing with the Skipton as the service in branch, on the phone and online has always been of a high level.

The online chat response was quick and my request was actioned very efficiently.

The lifetime ISA has been fantastic, however I can’t withdraw my remaining funds after my house purchase as I can’t prove my address. Skipton have made me take a picture holding my drivers licence to prove who I am. I’ve had to then email this in to them! I’ve received no response after 1 week! I can only describe this process as utter ‘chip shop’

was in glasgow branch on monday to get annual interest added to my account pass book luvly jubbly as always straight forward process never any problems staff always very friendly and attentive good old fashioned service which is hard to find on the high st nowadays

ALL QUERIES ANSWERED QUICKLY AND EFFICIENTLY

Friendly, easy to use account.

Having moved in just before Christmas as a first time buyer, Skipton Building Society provided an outstanding service to help make this happen. Special mention to Samantha (my Mortgage Advisor), she was great at explaining each stage of the process and the options I had without an overload of information and always quick to respond on emails to any stupid questions I had. Extremely grateful for the service you provided, you were very patient, need more people like you!

Just been into the Bolton Branch around 1:30pm 5/8/26 with what i thought was a simple task?? How wrong i was!!! 😡. Wanted my passbook updated? Easy enough 👍. Then a new account ive had with Skipton for 6mths needed my external bank account details so i could transfer money either way if required? Sounds simple if the clown behind the desk (short grey hair with a tint of blue sat on the righthand counter) would give a 75yrs old a few seconds to explain the 2nd part of my visit to give her the details instead of cutting my short and saying i cannot understand what you are either saying or what you want!!! Obnoxious woman!! In the end to simplify it for her i said "Right i want to transfer money from that account" To which she replied "But i need an external account details"? Thats what im trying to give you if you wern't to stroppy!! Give me time to explain!! Been with Skipton over 20yrs and never come across a Skipton Employee with such an attitude problem!! A disgruntled long term Skipton Customer!!

Adam was clear and concise at all times during our chat, providing me with all that I requested in a speedy fashion, and polite and professioinal in his manner of conversation

The chat was easy and they solved my problem

Great customer service and answered my query quickly and efficiently. Thank you

Dealing with my father's estate i can honestly say out of all the financial institutions I have dealt with Skipton are the worst. 5 other companies sorted settled. But Skipton still losing things giving wrong information. Dealing with Skipton at a time of sadness has been a nightmare. Constant misleading Constant lack of service Constant unprofessional.

THIS SHOULD BE A CASE FOR THE FINANCIAL AUTHORITIES AND IT WILL BE

Reply
You apparently are looking into it as an official complaint but apparently that's going to take you 4 weeks. Bearing in mind you've already taken 4 weeks to make this situation so much worse I have ZERO faith in your company.

skipton helped me buy a house in 7/8 weeks without a deposit. their track record mortgage has made my dream of becoming a homeowner a reality at 41. everyone at skipton couldn’t be more helpful and friendly, including the branch in my hometown. i’d recommend skipton to anyone. their founded on fairness motto isn’t just lip service. they actually mean it. so refreshing. thank you skipton.