SketchUp Reviews 66

I absolutely hated using sketchup. It took me15 hours to make a simple chair. I want to know how professional furniture designers are completely sane after using it for over 24 hours. This is not a joke I am never using SketchUp again in my life. It does not even work properly. The move tool, instead of moving one part, moved everything touching the part. Sketchup is bad

This product was erroneously purchased right after the death of my mother. Subscription was never activated and product was never used. They have been taking money from my account for 7 months. I thought I was paying one of my mother's bills. Up on discovering that this was an accident, I reached out for a refund of unused subscription. At no time was downloaded or opened and their own site shows this. They refuse to refund even last month's bill. Disgusting! They send emails on Friday after 5:00 so you can't reach anybody until Monday. I would never ever recommend this platform to anybody. No wonder they have such low ratings. My attorney has been contacted about this matter.

to slow .let me import more stuff . this is stupid !!
i cant believe im using this next year for GCSEs !!!!!

The software itself is so incredibly basic yet an unbelievable amount of bugs. But the customer service is absolutely terrible. I’ve never known a company to be so incompetent. I wouldn’t recommend anyone pay for this service ever.

The automated support assistance sucked. Frustrating process, impossible to talk to someone, time consuming process...They should do better. The absurd automated response said that they send me a response to my mail adress when the problem was specificaly a wrong adress linked to my account...When I finally got a phone number, they hang up on me...

Horrific customer support! Ordered the product at a discounted price, had no access to it for over 2 months, the money was taken from my account, the support team told me a range of things from that my order didnt exist, to the money hadn't been taken from my account, and that I had to reorder at the full price. I can use paypal to cancel however I have had over 2 months of appalling and inconsistent customer 'support' and no apology.

The worst customer support ever. The Trimble customer portal doesn't function at the most basic level. Links that go nowhere, pages that don't load and customer support doesn't acknowledge open service tickets. Years of using Sketchup and no way to update a simple cc number.

Most of it's locked behind a paywall - you can't even export to other things like blender or share without paying, features are hard to use and not well planned, and it is worse than any other software i've found.

this is so shit that i would give -5 rating....... dont downlaod it they deserve the 0 star rating 0 its disgusting how bad this program is and very hard to use

I've used SketchUp for many years. Was first taught to use the desktop version before 3D printers was mainstream.
9 years ago I got access to multiple printers and started using Tinkercad, but occassionally still used SketchUp.
This year I wanted to do advanced drawings with parametric features and spent an afternoon going through OnShapes courses. Wow, such power. I wish this existed when I got into 3D drawing and was thaught this instead.

The online SketchUp version is awful. When you export to STL, critical faces are missing and the file is unusable.
Needed a file that I created last year and now they have subscription pop-ups all over. But if the web app is this bad, who would want to pay for this to try the new desktop app?
It seems that the features of SketchUp didn't keep up with the time and are now inferior to other more powerful tools.

I need support from Trimble for my sketchup 2026 which wont launch today. Over an hour and nobody has come back to me. No acknowledgment of my case by email. Has it even been logged? Who knows! Very poor for a paid up service.

It was the average October 2nd 2025, 1pm. We were sat in Computing class, waiting for instructions; the teacher calls out, "Alright class, today we are going to use this website called SketchUp!" He hands out those crumpled, printed instruction manuals on how to use the website. I click onto the webpage - my first mistake. Instantly attacked by a pop-up - '20% off SketchUp Pro for first-time users!' I ignore it, press that tiny X to obliterate the pop-up, and click onto the free version. Second mistake. The page loads. The first thing I see is the haunting figure of the default man. His face is non-existant, just like my hopes for this lesson. There are too many icons to count, none of which I know the use of. Desperately, I flick through the manual. No help. The teacher has instructed us to build a house - for 15 grueling minutes I attempt to create a singular wall. I fail more times than I can count; then, finally. I've made a wall. Next, furniture. I find the 3D Warehouse, or whatever that blasted option is named. I select to download a bed - another mistake. It buffers for 2 minutes before finally importing. Wait, what is that? A bird? a plane? No, it's my bed - floating so far above my wall that it's a singular pixel. The fight to move it down is legendary; this tale will be passed down from generation to generation. Then, it's almost where I need it. A pause as I celebrate too soon... the bed clips under the floor. I fall silent. I can hear the faint cries of agony and rage from my classmates, all of whom have most likely experienced similar troubles. Filled with undescribable pain, I shift the mouse over the greasy wooden desk and close the page. I cannot take this any longer. I'd have better luck making my house in Roblox Studio.

If I use this website one more time I will get a brain aneurysm. DO NOT USE IT.

Same as other reviews, was paying £46 per month and then noticed on my statements it had gone up to £95.99 per month without my prior knowledge, have lodged a complaint and of no refund will take to trading standards,

Absolute garbage, doesn't work properly. i almost had a heart attack while trying to place a single line

THEY ARE CRIMINALS!!! They stole money from my account by changing the amount of the monthly service without my consent and approval. When I found out, I cancelled the service and they’re refusing to refund the $99.99 they charged my credit card! DO NOT USE THEIR PRODUCTS…THEY CAN’T BE TRUSTED WITH YOUR CREDIT CARD INFORMATION. They change their rates without your knowledge and charge your credit card without your consent!! Basically stealing the money from you!!

Use Blender, this one gave me cancer and ptsd

Worst shit ever, hot pile or crap, idk why any1 would ever use this. Rather use ROBLOX to develop things.

I love sketchup! I've been using it for at least 10 years. I recently took a more professional monthly subscription of £40 something per month and this month they took double the price £95.99! I contacted them and they are unapologetic, refusing a refund. I did not recieved any email or form of communication about the increase. Happily, Barclays will pull back my money but I will go and log a complain with the British standards or the trading standards. That is abusive!

Poor UI fundamentals. Changing the length should have been easy in this CAD software.

The 3D software that does not allow users to change their length easily. It's a joke

Difficult frustrating software that turns simple tasks into lengthy time consuming drains. Full of bugs including the option to disable auto renew which on two separate occasions I explicitly selected to not auto renew only for my account to be billed for another month. Money grabbers with a terrible product.