Well, great service, everything is currently progressing smoothly so far so good!👌 Bad thing is that whenever you need assistance in order to find human staff you need to wait tooooooooooo long un... See more
Company replied
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See what reviewers are saying
Mr Ravi delivered exceptional customer service while helping me reset my account. Which intially Ms Angel was supposed to handle but went missing after few minutes. He explained each step clearly, res... See more
Company replied
Horrible, their dodgy sales agent signed me up for their 20 room package to earn higher commission when I only wanted 5 rooms. 5 rooms monthly fee is $135 not $245, and despite my daily effort to ask... See more
Perfect Channel Manager. We have tried a lot and at the end we end up with the SiteMinder due to their stability, lot of diversity in OTA's, website builder and automation with the guest communication... See more
Company replied
Company details
Written by the company
SiteMinder is the most awarded hotel platform chosen by over 50,000 hoteliers worldwide. We redefine guest acquisition and revenue management to put hotels in demand, transforming how they attract and convert their ideal guests at the best price. Through unrivalled data insights and the world's largest open ecosystem, our AI-driven platform maximises revenue potential. Built on nearly two decades of innovation and leadership, SiteMinder is the only platform that not only identifies market opportunities in real time, but enables instant action to secure the most valuable bookings. Together, these capabilities increase occupancy, grow ADR, and position hotels as proactive revenue leaders. The SiteMinder platform includes: Revenue Management - Dynamic Revenue Plus, Business Intelligence, Rate Management, and Market Insights that deliver real-time pricing recommendations—so hotels maximise every revenue opportunity. Guest Acquisition - Channel Manager, Channels Plus, Booking Engine, Metasearch, and GDS connectivity that give properties unmatched visibility across the world's largest distribution network. Guest Experience - Payments, Website Builder, and Guest Engagement tools that work together to create seamless, optimised experiences that turn more lookers into bookers. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: #1🏆 Best Hotel E-Commerce Platform #1🏆 Hoteliers Choice Award #1🏆 Best Channel Manager #1🏆 Best Booking Engine #1🏆 Best Metasearch Management Software #1🏆 Best Website Design & CMS #2🥈 Rate Shopping & Market Intelligence
Contact info
Bond Store 3, 30 Windmill Street, Millers Point,, 2000, Sydney, Australia
- www.siteminder.com
4.2
Great
444 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SiteMinder
Hi Eirikur,
Thank you for your feedback! We're glad to hear that we were able to assist you quickly and resolve your issue effectively.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Quick and friendly service
Quick and friendly service. Out of the box solution to resolve the requirements.
18 February 2025
Unprompted review
Reply from SiteMinder
Hi Paul,
Thank you for your wonderful feedback! We're delighted to hear that you received quick and friendly service, and that we were able to provide an innovative solution to meet your requirements.
If there's anything more we can help you with, feel free to reach out.
Best regards,
Zidane
Fantastic!
13 February 2025
Unprompted review
Reply from SiteMinder
Hi Cu,
Thank you for your feedback! We're thrilled that you had such a great experience with SiteMinder.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Fast and competent help.
17 February 2025
Unprompted review
Reply from SiteMinder
Hi Chris,
Thank you for your feedback! We're pleased to hear that you received fast and competent assistance with your needs.
If there's anything more we can help you with, feel free to reach out.
Best regards,
Zidane
Agroturismo Petit Hotel Son Perdiu
They solve your problems quickly. Great team.
17 February 2025
Unprompted review
Reply from SiteMinder
Hi Joan,
Thank you for your feedback! We're delighted to hear that our team was able to solve your problems quickly and efficiently. It's wonderful to know you had a great experience with us.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Everything best
Everything best! Priya is the best customer service representative out there always ready to help!
17 February 2025
Unprompted review
Reply from SiteMinder
Hi Lukša,
Thank you for your wonderful feedback! We're thrilled to hear about your exceptional experience with Priya. It's fantastic to know that she consistently provides outstanding customer service and is always ready to assist you.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Damini's response to our concern was…
Damini's response to our concern was quick and precise unlike the other agent before him. We had no difficulty understanding it.
17 February 2025
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for your feedback! We're glad to hear that Damini was able to address your concern quickly and clearly. We appreciate you noting her precise communication style that made everything easy to understand.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
The support is very get attention with…
The support is very get attention with the information clearly.
17 February 2025
Unprompted review
Reply from SiteMinder
Hi Armorn,
Thank you for your feedback! We're glad to hear that you received attentive support and clear information from our team.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Fast Respond
17 February 2025
Unprompted review
Reply from SiteMinder
Hi Elbrina,
Thank you for your feedback! We're glad to hear that you received a fast response to your needs.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Great CS
The CS figured it out what caused the problem in various ways. I am happy with the service.
17 February 2025
Unprompted review
Reply from SiteMinder
Hi Arlie,
Thank you for your feedback! We're delighted to hear that our support team was thorough in identifying the cause of your problem and providing solutions. It's great to know that you're happy with the service.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Quick response
Quick response, the screenshots and videos were very helpful. Also the chat felt organic, too many times on other platforms do I feel like I am chatting either with a robot or someone following a script. This was the opposite, which is what I would hope for from a support service.
17 February 2025
Unprompted review
Reply from SiteMinder
Hi Andrew,
Thank you for your detailed and wonderful feedback! We're delighted to hear that you received quick assistance and found the screenshots and videos helpful.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Shi is very kind
14 February 2025
Unprompted review
Reply from SiteMinder
Hi Byeongtak Kim,
Thank you for your feedback! We're glad to hear about your positive experience with Alyssa and that she provided you with kind service.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
The support team response us very fast…
The support team response us very fast and straight to the point.
13 February 2025
Unprompted review
Reply from SiteMinder
Hi Prempimon,
Thank you for your feedback! We're glad to hear that our support team responded very quickly and provided straight-to-the-point assistance.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Excellent Customer Support
I had a great experience with the online support team. They were quick, professional, and very helpful in resolving my issue.
13 February 2025
Unprompted review
Reply from SiteMinder
Hi Bui,
Thank you for your fantastic feedback! We're delighted to hear that our online support team provided you with quick, professional, and helpful service in resolving your issue.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Every time I have problem with
Every time I have problem with, cam always get prompt solutions through online service team . by Erica from Via Loft Hotel
13 February 2025
Unprompted review
Reply from SiteMinder
Hi Erica,
Thank you for your feedback! We're delighted to hear that our support team consistently provides you with prompt solutions whenever you need assistance. It's great to know you can rely on our support.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Reply from SiteMinder
Hi Kritsana,
Thank you for your feedback! We're delighted to hear that you received excellent service.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
I get my issue solved quickly and…
I get my issue solved quickly and efficiently. Very professional.
10 February 2025
Unprompted review
Reply from SiteMinder
Hi Marina,
Thank you for your feedback! We're delighted to hear that your issue was resolved quickly and efficiently with professional service.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Competent and guided help
12 February 2025
Unprompted review
Reply from SiteMinder
Hi Carolin,
Thank you for your feedback! We're glad to hear that you received competent and well-guided assistance from our team.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Very kind and fast
12 February 2025
Unprompted review
Reply from SiteMinder
Hi Sandra,
Thank you for your feedback! We're glad to hear that you received kind and fast service from our team.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
They are the best!!!
11 February 2025
Unprompted review
Reply from SiteMinder
Hi Rocio,
Thank you for your enthusiastic feedback! We're thrilled to hear such positive sentiments about us. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
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