Well, great service, everything is currently progressing smoothly so far so good!👌 Bad thing is that whenever you need assistance in order to find human staff you need to wait tooooooooooo long un... See more
Company replied
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See what reviewers are saying
Mr Ravi delivered exceptional customer service while helping me reset my account. Which intially Ms Angel was supposed to handle but went missing after few minutes. He explained each step clearly, res... See more
Company replied
Perfect Channel Manager. We have tried a lot and at the end we end up with the SiteMinder due to their stability, lot of diversity in OTA's, website builder and automation with the guest communication... See more
Company replied
Horrible, their dodgy sales agent signed me up for their 20 room package to earn higher commission when I only wanted 5 rooms. 5 rooms monthly fee is $135 not $245, and despite my daily effort to ask... See more
Company details
Written by the company
SiteMinder is the most awarded hotel platform chosen by over 50,000 hoteliers worldwide. We redefine guest acquisition and revenue management to put hotels in demand, transforming how they attract and convert their ideal guests at the best price. Through unrivalled data insights and the world's largest open ecosystem, our AI-driven platform maximises revenue potential. Built on nearly two decades of innovation and leadership, SiteMinder is the only platform that not only identifies market opportunities in real time, but enables instant action to secure the most valuable bookings. Together, these capabilities increase occupancy, grow ADR, and position hotels as proactive revenue leaders. The SiteMinder platform includes: Revenue Management - Dynamic Revenue Plus, Business Intelligence, Rate Management, and Market Insights that deliver real-time pricing recommendations—so hotels maximise every revenue opportunity. Guest Acquisition - Channel Manager, Channels Plus, Booking Engine, Metasearch, and GDS connectivity that give properties unmatched visibility across the world's largest distribution network. Guest Experience - Payments, Website Builder, and Guest Engagement tools that work together to create seamless, optimised experiences that turn more lookers into bookers. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: #1🏆 Best Hotel E-Commerce Platform #1🏆 Hoteliers Choice Award #1🏆 Best Channel Manager #1🏆 Best Booking Engine #1🏆 Best Metasearch Management Software #1🏆 Best Website Design & CMS #2🥈 Rate Shopping & Market Intelligence
Contact info
Bond Store 3, 30 Windmill Street, Millers Point,, 2000, Sydney, Australia
- www.siteminder.com
4.2
Great
442 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vibha was amazing!
Vibha was amazing!
They took the time to explain everything and had the most patience with me
I am still learning and she taught me a lot!
11 February 2025
Unprompted review
Reply from SiteMinder
Hi there
Thank you for sharing your feedback! We're glad to hear that Vibha was able to help you with such patience and thoroughness. It's great to know that she made your learning experience easier.
If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
Vibha was AMAZING
Vibha was AMAZING. I am new to using site minder and she took the time to go over every issue I was having and show me how to fix it.
great customer service!
11 February 2025
Unprompted review
Reply from SiteMinder
Hi Erica,
Thank you for your wonderful feedback! We're thrilled to hear that Vibha was able to assist you effectively and that you had a positive experience with customer service.
If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
Great service and support
Great service and support, making connections and mappings between interfaces is quite simple, the interface is super friendly and easy to understand.
11 February 2025
Unprompted review
Reply from SiteMinder
Hi Cesar,
Thank you for your wonderful feedback! We're delighted to hear that you're finding the service and support helpful and that the interface is easy to use.
If you need any further assistance, feel free to reach out anytime!
Best regards,
Zidane
top support system
top support system, very fast and clear, Abigail is very professional.
Stefano Boni
General Manager
La Serena Hotel
11 February 2025
Unprompted review
Reply from SiteMinder
Hi Stefano,
Thank you for your feedback! We are thrilled to hear that you had a great experience with our support system and that Abigail was professional and helpful.
If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
very helpfull
10 February 2025
Unprompted review
Reply from SiteMinder
Hi Johanes,
Thank you for the feedback! We're glad to hear that you found the support helpful. If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
Very helpful!
10 February 2025
Unprompted review
Reply from SiteMinder
Hi Eric,
Thank you for the feedback! We're glad to hear that you found the support helpful. If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
Very quick and simple integration with…
Very quick and simple integration with useful tools.
9 February 2025
Unprompted review
Reply from SiteMinder
Hi Lowell,
Thank you for sharing your feedback! We're glad to hear that you found the integration quick and simple, and that the tools provided are useful for your needs.
If you have any further suggestions or need assistance, feel free to reach out!
Best regards,
Zidane
Raxl the hero!!
Raxl, the operative who assisted was very helpful in assisting us in a problem we ran into with log in and authentication with our account. Very informative and quick.
8 February 2025
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for sharing your feedback! We're thrilled to hear that Raxl was able to assist you quickly and effectively with the login and authentication issue. It's great to know the support was helpful and informative.
If you ever need further assistance, don't hesitate to reach out!
Best regards,
Zidane
Good and fast help!
6 February 2025
Unprompted review
Reply from SiteMinder
Hi Pedro,
Thank you for the feedback! We're glad to hear that you found the support great and quick. If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
Very helpful and supportive
6 February 2025
Unprompted review
Reply from SiteMinder
Hi Simon,
Thank you for the feedback! We're glad to hear that you found the support helpful. If there’s anything more we can assist you with, feel free to reach out.
Best regards,
Zidane
Reply from SiteMinder
HI Houssam,
Thank you for your feedback! We’re glad to hear that you had a positive experience with SiteMinder. If there’s anything more we can assist you with, feel free to reach out.
Warm regards,
Zidane
Reply from SiteMinder
Hi Ariadna,
Thank you for your feedback! We’re happy to hear that you received helpful and prompt assistance.
If you need anything else, don’t hesitate to get in touch.
Warm regards,
Zidane
Quick and professional help
5 February 2025
Unprompted review
Reply from SiteMinder
Hi Nelli,
Thank you for sharing your feedback! We’re pleased to hear that you received quick and professional assistance.
If there’s anything more we can assist you with, feel free to reach out.
Warm regards,
Zidane
good response on the chat
5 February 2025
Unprompted review
Reply from SiteMinder
Hi Febi,
Thank you for your feedback! We’re glad to hear that you had a positive experience with our chat support. If you need any further assistance, feel free to reach out anytime.
Warm regards,
Zidane
Reply from SiteMinder
Hi Craig,
Thank you for your feedback! We’re so glad to hear that you had a positive experience with our website and support team.
If there’s anything more we can assist you with, feel free to reach out.
Warm regards,
Zidane
data analyst
Kiani Beach Resort/M Lioulias
Very quick and simple integration with useful tools.
SiteMinder Pay and channel Plus are good addons if you are interested. Rates can be modified easily, with one or two steps: [percentage then amount or opposite etc]. Excellent support team, one of its most valuable prons!
4 February 2025
Unprompted review
Reply from SiteMinder
Hi Michalis,
Thank you for your feedback! We're delighted to hear that you’ve had a positive experience with SiteMinder, especially with all the integration, ease of modifying rates, and the added tools like SiteMinder Pay and Channel Plus. We truly appreciate your kind words about our support team as well.
If there’s anything more we can assist you with, feel free to reach out.
Warm regards,
Zidane
Needed help to update the property code…
Needed help to update the property code on connection to Agoda as we had a New Listing. I used the Chat bot to ask the question and when I could not update as per instructions I asked to speak with human. So quick and Alyssa fixed it up so quickly. Love the Chatbot it is so easy!
4 February 2025
Unprompted review
Reply from SiteMinder
Hi Karen,
Thank you for your feedback! We’re thrilled to hear that Alyssa was able to assist you quickly with updating your property code on Agoda, and that you found the chatbot easy to use. It’s great to know that we were able to support you seamlessly.
If there’s anything else we can assist you with, don’t hesitate to reach out.
Warm regards,
Zidane
Awful Company!
Awful Company!
We decide to give Siteminder a go as our new hotel system and stated we would like a months trial to see how we got on.
Within a week the system was not up to scratch and we emailed over 15 times stating we did not want to continue with the system and it was not suitable for us.
We have since been charged over £2000 as that is their policy.
Really poor communication and money grabbing company.
AVOID!
20 January 2025
Unprompted review
Reply from SiteMinder
Hi Callum,
We deeply apologise for the frustration and disappointment you've experienced. We genuinely appreciate the time you’ve taken to bring your concerns to our attention. Upon reviewing your account, we noticed that your activation date was confirmed with our onboarding team. One of our team members has kindly reached out to you to offer further clarity on the terms and conditions.
Should you have further questions or if there’s anything we can assist with, please don’t hesitate to reach out. Thank you for being part of Little Hotelier. We hope to have the opportunity to better serve you in the future.
Warm regards,
Zidane Doshi
Incompetent, Unreliable, and Costly – Avoid SiteMinder
My experience with SiteMinder has been nothing but a nightmare. Their repeated mistakes, poor service, and complete lack of accountability have caused serious disruptions to my business.
First, during the initial setup, their system failed to import prices correctly. As a result, my customers were able to book rooms at incorrect rates, forcing me to cancel reservations and deal with disgruntled guests. This wasn’t just inconvenient—it damaged my reputation as a property owner.
When I reached out to SiteMinder's support team for help, they shifted the blame and assigned tasks to me that were supposed to be their responsibility. For example, I was told to manually push XML logs to resolve issues—a task that should have been handled by their team during setup. On top of that, the support team consistently ignored several of my critical questions, providing incomplete answers and refusing to acknowledge their role in these errors.
I also discovered that basic functionality, like the ability to book directly through Google using the Google card button, wasn’t even available despite being promised as part of their service. This further impacted my ability to attract and retain customers.
When I finally decided to terminate the service due to their gross incompetence, they demanded an exorbitant cancellation fee for a year-long contract. Given the repeated failures on their part, I believe this fee is entirely unjustified. They failed to deliver the services they promised, and I shouldn’t be penalized for their incompetence.
SiteMinder’s inability to take responsibility for their mistakes and their complete disregard for customer satisfaction make them a company to avoid at all costs. Their service has been unreliable, their support has been unhelpful, and their business practices are deeply unfair.
If you value your time, money, and reputation, do not use SiteMinder. Look elsewhere for a provider that can actually deliver on their promises.
12 December 2024
Unprompted review
Reply from SiteMinder
Hi there,
We're sorry to hear that your experience with us didn't live up to our usual standards. I appreciate you bringing this issue to my attention. We have requested for your contact information on Trustpilot directly but we have not yet received any response from you. We hope we are able to get in touch with you. Here is my email zidane.doshi@siteminder.com please feel free to contact me as soon as you can, I can help to assist you promptly.
Warm regards,
Zidane
Terrible Customer Service
Terrible Customer Service
If you change channel managers be careful of siteminder tactics. That will take away access. fair enough you don't want them anymore. But boy if you need to cancel any bookings that were made to ensure any owed commission is a true reflection watch out. They become very belligerent.
We had thought of returning but after dealing with their rude support team we won't be back.
31 October 2024
Unprompted review
Reply from SiteMinder
Hi Carl,
We deeply apologise for the frustration and disappointment you've experienced with our suppor team. I appreciate you bringing this issue to my attention. We have requested for your contact information on Trustpilot directly but we have not yet received any response from you. We hope we are able to get in touch with you. Here is my email zidane.doshi@siteminder.com please feel free to contact me as soon as you can, I can help to assist you promptly.
Warm regards,
Zidane
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