Well, great service, everything is currently progressing smoothly so far so good!👌 Bad thing is that whenever you need assistance in order to find human staff you need to wait tooooooooooo long un... See more
Company replied
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See what reviewers are saying
Mr Ravi delivered exceptional customer service while helping me reset my account. Which intially Ms Angel was supposed to handle but went missing after few minutes. He explained each step clearly, res... See more
Company replied
Perfect Channel Manager. We have tried a lot and at the end we end up with the SiteMinder due to their stability, lot of diversity in OTA's, website builder and automation with the guest communication... See more
Company replied
Horrible, their dodgy sales agent signed me up for their 20 room package to earn higher commission when I only wanted 5 rooms. 5 rooms monthly fee is $135 not $245, and despite my daily effort to ask... See more
Company details
Written by the company
SiteMinder is the most awarded hotel platform chosen by over 50,000 hoteliers worldwide. We redefine guest acquisition and revenue management to put hotels in demand, transforming how they attract and convert their ideal guests at the best price. Through unrivalled data insights and the world's largest open ecosystem, our AI-driven platform maximises revenue potential. Built on nearly two decades of innovation and leadership, SiteMinder is the only platform that not only identifies market opportunities in real time, but enables instant action to secure the most valuable bookings. Together, these capabilities increase occupancy, grow ADR, and position hotels as proactive revenue leaders. The SiteMinder platform includes: Revenue Management - Dynamic Revenue Plus, Business Intelligence, Rate Management, and Market Insights that deliver real-time pricing recommendations—so hotels maximise every revenue opportunity. Guest Acquisition - Channel Manager, Channels Plus, Booking Engine, Metasearch, and GDS connectivity that give properties unmatched visibility across the world's largest distribution network. Guest Experience - Payments, Website Builder, and Guest Engagement tools that work together to create seamless, optimised experiences that turn more lookers into bookers. SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for: #1🏆 Best Hotel E-Commerce Platform #1🏆 Hoteliers Choice Award #1🏆 Best Channel Manager #1🏆 Best Booking Engine #1🏆 Best Metasearch Management Software #1🏆 Best Website Design & CMS #2🥈 Rate Shopping & Market Intelligence
Contact info
Bond Store 3, 30 Windmill Street, Millers Point,, 2000, Sydney, Australia
- www.siteminder.com
4.2
Great
442 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Solved the issue very quickly
26 February 2025
Unprompted review
Reply from SiteMinder
Hi Sofia,
Thank you for your feedback! We're glad to hear that your issue was resolved very quickly.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Quick and helpful response!
26 February 2025
Unprompted review
Reply from SiteMinder
Hi Ahram Ko,
Thank you for your feedback! We're glad to hear that you received a quick and helpful response to your needs.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Problems? Quickly solved!
The Support (by chat) answers quickly and resolves issues very fast.
24 February 2025
Unprompted review
Reply from SiteMinder
Hi Nicolas,
Thank you for your feedback! We're glad to hear that our chat support team provides quick responses and resolves your issues efficiently.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Great assistance
25 February 2025
Unprompted review
Reply from SiteMinder
Hi Fernando,
Thank you for your feedback! We're glad to hear that you received great assistance.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Thank You for professional help.
25 February 2025
Unprompted review
Reply from SiteMinder
Hi Valeria,
Thank you for your feedback! We're glad to hear that you received professional help.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Customer Support always responds in a…
Customer Support always responds in a timely manner and are very knowledgeable.
24 February 2025
Unprompted review
Reply from SiteMinder
Hi Florencia,
Thank you for your feedback! We're delighted to hear that our Customer Support team consistently provides timely responses and demonstrates strong knowledge when assisting you.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Reply from SiteMinder
Hi Barbara,
Thank you for your feedback! We're glad to hear that our team was able to answer all your questions. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Good and faster with knowledge
24 February 2025
Unprompted review
Reply from SiteMinder
Hi Pawarisa,
Thank you for your feedback! We're glad to hear that you received good, fast service from our knowledgeable team.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
The attention was great although the…
The attention was great although the problema was not sold because it was on our end. Thant you!!
23 February 2025
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for your feedback! We appreciate your positive comments about the great attention you received. It's always our goal to provide excellent service regardless of where the issue originated. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
very helpful and fast service :)
22 February 2025
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for your feedback! We're glad to hear that you received helpful and fast service. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
The attention was fast and perfect
The attention was fasta and perfect. Thank you very much
22 February 2025
Unprompted review
Reply from SiteMinder
Hi Manuel,
Thank you for your feedback! We're delighted to hear that you received fast and perfect service. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
I received help quickly and…
I received help quickly and communication was clear and friendly.
21 February 2025
Unprompted review
Reply from SiteMinder
Hi Sylwia,
Thank you for your feedback! We're glad to hear that you received quick help and that the communication was clear and friendly. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Super guidance in solving issue
Patience and correct guidance from Ravi, the Team member in SiteMinder. I got my issues solved and got information I didn't get from another service provides regarding the issue.
20 February 2025
Unprompted review
Reply from SiteMinder
Hi there
Thank you for your feedback! We're delighted to hear about your positive experience with Ravi. It's great to know that he provided patient and correct guidance that helped solve your issues, and even shared information that other service providers had not provided.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Service
Im Syahmie, From The Taaras Beach & Spa Resort
Mr.Ravi (Support Team) manage to help me to reach out to billing team regarding yearly invoicing.
5* Excellence Service
20 February 2025
Unprompted review
Reply from SiteMinder
Hi Syahmie,
Thank you for your feedback! We're glad to hear that Ravi from our Support Team successfully helped you reach out to the billing team regarding your yearly invoicing needs.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Excellent!
19 February 2025
Unprompted review
Reply from SiteMinder
Hi there,
Thank you for your feedback! We're delighted to hear that you had an excellent experience.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Support solved my issue quite speedy
Support solved my issue quite speedy. It is easy to look for a solution via chatbot, but it is possible to chat to a real person as well, which was necessary in my case.
19 February 2025
Unprompted review
Reply from SiteMinder
Hi Leva,
Thank you for your feedback! We're glad to hear that our support team was able to solve your issue quickly. It's great to know that you found value in both our livechat and the option to connect with a real person when needed for your specific case.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
It is very fast when sending rates
It is very fast when sending rates, availability and stop sales to agents.
19 February 2025
Unprompted review
Reply from SiteMinder
Hi Gokhan,
Thank you for your feedback! We're glad to hear that you find our system fast when updating rates, availability, and stop sales. If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Very helpful and quick to resolve an…
Very helpful and quick to resolve an issue.
19 February 2025
Unprompted review
Reply from SiteMinder
Hi Laura,
Thank you for your feedback! We're glad to hear that you received helpful service and your issue was quickly resolved.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
Reply from SiteMinder
Hi Toni,
Thank you for your feedback! We're delighted to hear that you received prompt support when you needed it. It's important to us that our customers get timely assistance.
If there's anything more we can help you with, feel free to reach out.
Best regards,
Zidane
Reply from SiteMinder
Hi Eirikur,
Thank you for your feedback! We're glad to hear that we were able to assist you quickly and resolve your issue effectively.
If there's anything more we can help you with, feel free to reach out!
Best regards,
Zidane
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