Great customer service and gorgeous dresses. Bought two dresses, unfortunately neither fit so had to return but made a mistake with the form so reached out to customer servie. Maria couldn't have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am very impressed by the customer service at Sister Jane. When I needed to reach out to them, the team was very responsive, courteous and helpful. While so many online companies seem so faceless, Si... See more
Company replied
In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a t... See more
Company replied
Just a quick note to say a huge thanks to Anna and other members of the SJ customer service team. Buying online can be tricky sometimes so I almost always ask questions about a specific item I’m think... See more
Company replied
Company details
Written by the company
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Contact info
36 Golborne Road, W10 5PR, London, United Kingdom
- hello@sisterjane.com
- www.sisterjane.com
4.6
Excellent
669 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Anna was extremely helpful and quick…
Anna was extremely helpful and quick with her responses. Lovely dresses.
22 April 2026
Unprompted review
Reply from Sister Jane
Hi chloe,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Exceptional customer service
Exceptional customer service. Anna is excellent. Dresses are wonderful too. Highly recommend.
21 April 2026
Unprompted review
Reply from Sister Jane
Hi Hannah,
Thank you for the lovely review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I can’t recommend this brand enough
I can’t recommend this brand enough. The clothes are always such high quality and look beautiful on! I recently had an order which was slightly delayed in the shipping process and the customer service team were so helpful and friendly. They escalated my issue and got it resolved without any issue.
20 April 2026
Unprompted review
Reply from Sister Jane
Dear Jen,
Thank you for the kind review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great customer service
I had some queries about a return and they were very quick and responsive, even on a Sunday.
19 April 2026
Unprompted review
Reply from Sister Jane
Dear Claire,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Return policy
Everything was great, except for the return policy. I already paid the delivery fee, so the return could be covered by the brand. The customer service was good and attentive.
19 April 2026
Unprompted review
Reply from Sister Jane
Dear Joana,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community and improve our processes.
Kind regards,
SJ x
Very helpful and prompt support
Very helpful and prompt support when there was an issue with delivery address. Anna was great.
10 April 2026
Unprompted review
Reply from Sister Jane
Dear Ruth,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Excellent customer service
Excellent customer service. I was enquiring about a dress I had seen in a magazine. I had a very prompt reply with a link to the dress. Unfortunately it didn't suit but, based on this experience, I would certainly be happy to order in the future.
9 April 2026
Unprompted review
Reply from Sister Jane
Dear Rosemary,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great customer service
Anna from sister Jane was very helpful with my return query and helped me set up a return. Also I emailed regarding a stock question. I would not hesitate to use this company again.
31 March 2026
Unprompted review
Reply from Sister Jane
Dear Joanne,
Thank you for the thoughtful review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Wonderful clothing and customer service
Wonderful clothing cut and quality, and customer service to match.
I ordered a few dresses in multiple sizes, some which suited my frame, while others were lovely, though a pass for me.
I decided to keep two and return the rest. As the return was over £450, I went through contacting the team to get a prepaid label.
I had to split my return in two, however, even that didn’t come across as a hassle thanks to Anna’s attentiveness. She went above and beyond in putting through the return on my behalf, and checked-in with me at all stages of the return.
I am happy with the two dresses I added to my already existing SJ collection which I’d gotten in person before, but I am happy to say I’ll confidently purchase items online as well.
While other brands replace their staff with AI in order to cut costs, it is nice to see SJ invest in their brand all around.
30 March 2026
Unprompted review
Reply from Sister Jane
Dear Meadow,
Thank you for the thoughtful review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Super quick & friendly service from Maria
Super quick and friendly service from Maria who confirmed I could drop off the return I requested (dress ordered in two sizes, kept the smaller size) at the Sister Jane Townhouse on Goldborne Road.
25 March 2026
Unprompted review
Reply from Sister Jane
Dear Customer,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Quick Help and Perfect Service
I’m very happy with the dress – it’s beautiful and exactly as expected. I would especially like to thank Maria for her outstanding support. I made a mistake while entering my order details, but she responded immediately and resolved the issue quickly and efficiently. Her professionalism and kindness truly made a difference. Highly recommended!
25 March 2026
Unprompted review
Reply from Sister Jane
Dear Tihana,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
10s Across The Board!
The quality of the clothing is just as amazing as the customer service and the cute store!
23 March 2026
Unprompted review
Reply from Sister Jane
Dear Megan,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fab service
I have just discovered this company and would highly recommend their service. I emailed a request and Anna responded straight away.
I have not purchased anything yet as the item I was asking about was out of stock. I’m looking forward to purchasing something else soon
23 March 2026
Unprompted review
Reply from Sister Jane
Dear Mrs Park,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
When I ordered the wrong size
When I ordered the wrong size, I wrote them and they fixed it immediately. Thanks very much!
21 March 2026
Unprompted review
Reply from Sister Jane
Dear Mary,
Thank you for the kind review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Gorgeous clothes, gorgeous staff
Absolutely love this brand & have done for years. But after recently experiencing trouble with the delivery of a return to them they couldn’t have been more wonderful at helping and understanding something that was outside of my control. (Was at the fault of Royal Mail, not the brand)
They not only responded in a very friendly and understanding manor, they went out of their way to check in on me personally during the process & keep in touch. Can’t think of another brand that would act so lovely. When it was sorted they sent the refund within 24 hours & again kept me fully updated on everything. Will be shopping with them again many times!
Thank you Anna! You star x
18 March 2026
Unprompted review
Reply from Sister Jane
Dear Lucy,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Excellent service
Excellent service ! Already bought another dresses because of your worm and great service !
19 March 2026
Unprompted review
Reply from Sister Jane
Dear מירב מדמוני,
Thank you for the kind review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
This was my first experience ordering…
This was my first experience ordering with Sister Jane, and I need to comment on how outstanding their customer service is. Maria's focus on me as an individual was polite and accommodating; just impeccable, thank you.
The quality of their dresses are absolutely beautiful, and the attention to detail really shows. The atelier and its brand are truly impressive.
I look forward to returning.
17 March 2026
Unprompted review
Reply from Sister Jane
Dear ruth,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great Customer Service
This was my first time purchasing from Sister Jane online.
I needed to request a return and exchange for a few items due to sizing, and Anna was very helpful. She responded quickly and handled everything with kindness and efficiency.
I truly appreciated the excellent customer service, and I would be very happy to continue shopping with Sister Jane in the future.
9 March 2026
Unprompted review
Reply from Sister Jane
Dear Satoko,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
It was terrible
It was terrible. They sent me other sizes than I wanted . I received my parcel a week later than their record said. Then you are only allowed to return the parcel within 2 weeks (in my case 1 week). After that you will have to keep the garments even though the sizes were wrong. Even though the design is nice, buying their clothes is a big mistake.
9 March 2026
Unprompted review
Reply from Sister Jane
Dear Viktoria,
We’re very sorry to hear about your experience and for the inconvenience caused.
According to the tracking information, your order was successfully delivered on 17/02. We understand that you may have been able to look into your order later; however, as outlined in our return policy, the official receipt date is considered the delivery date recorded by the carrier.
As a return was not initiated within our return window, we were unfortunately unable to accept the return request. We understand that returning an item within a set timeframe is not always easy, which is why we always encourage customers to contact us within the return period if they experience any difficulty arranging their return so that we can try to assist as much as possible.
We always aim to treat all customers fairly and consistently by applying the same policies to everyone. That said, we truly appreciate your feedback, as it helps us continue to improve our processes.
Kind regards,
SJ x
Refund Refusal on items that don’t fit
I made an order with SJ on multiple items, unfortunately a few items didn’t fit so I requested a refund. The brand refused my refund due to making payment on a business card which is totally normal for customers to do as this is an active account. When getting in touch with customer service I was shut down with no help whatsoever and told there was nothing they could do because I paid on a business card. Nobody will sit there reading through a websites t’c & c’s before purchasing, there is a consumer expectation that any product that doesn’t fit you are entitled to a refund. I’m now left with £500 pounds of clothing I’m unable to refund due to paying on a different account I usually would have. Would recommend NOT shopping online with this retailer.
8 March 2026
Unprompted review
Reply from Sister Jane
Dear Lauren,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and for the inconvenience this situation has caused.
We completely understand that for styling or production purposes it may sometimes feel easier to place an order directly through our website. However, our online store is intended for consumer purchases only. Your order was flagged by our system as a business purchase and as outlined in our policy, orders identified as business-related are unfortunately not eligible for return or refund.
When you contacted our team, we kindly recommended reaching out to our press team, who are best placed to assist with any styling, production, or collaboration requests and can provide support for similar projects in the future. Our aim is always to apply our policies consistently while ensuring all customers are treated fairly.
Kind regards,
SJ x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.