Great customer service and gorgeous dresses. Bought two dresses, unfortunately neither fit so had to return but made a mistake with the form so reached out to customer servie. Maria couldn't have... See more
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Review summary
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I am very impressed by the customer service at Sister Jane. When I needed to reach out to them, the team was very responsive, courteous and helpful. While so many online companies seem so faceless, Si... See more
Company replied
In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a t... See more
Company replied
Just a quick note to say a huge thanks to Anna and other members of the SJ customer service team. Buying online can be tricky sometimes so I almost always ask questions about a specific item I’m think... See more
Company replied
Company details
Written by the company
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Contact info
36 Golborne Road, W10 5PR, London, United Kingdom
- hello@sisterjane.com
- www.sisterjane.com
4.6
Excellent
670 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Refund Refusal on items that don’t fit
I made an order with SJ on multiple items, unfortunately a few items didn’t fit so I requested a refund. The brand refused my refund due to making payment on a business card which is totally normal for customers to do as this is an active account. When getting in touch with customer service I was shut down with no help whatsoever and told there was nothing they could do because I paid on a business card. Nobody will sit there reading through a websites t’c & c’s before purchasing, there is a consumer expectation that any product that doesn’t fit you are entitled to a refund. I’m now left with £500 pounds of clothing I’m unable to refund due to paying on a different account I usually would have. Would recommend NOT shopping online with this retailer.
8 March 2026
Unprompted review
Reply from Sister Jane
Dear Lauren,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and for the inconvenience this situation has caused.
We completely understand that for styling or production purposes it may sometimes feel easier to place an order directly through our website. However, our online store is intended for consumer purchases only. Your order was flagged by our system as a business purchase and as outlined in our policy, orders identified as business-related are unfortunately not eligible for return or refund.
When you contacted our team, we kindly recommended reaching out to our press team, who are best placed to assist with any styling, production, or collaboration requests and can provide support for similar projects in the future. Our aim is always to apply our policies consistently while ensuring all customers are treated fairly.
Kind regards,
SJ x
Anna is very kind.
Anna is very kind.
Although I made a mistake, she quickly offered a positive solution.
It’s one of my favorite brands, so I will use it again.
8 March 2026
Unprompted review
Reply from Sister Jane
Dear たまおつ,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Reply from Sister Jane
Dear LM,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I love the products they have so many…
I love the products they have so many beautiful things and I had a great experience with the customer service, they were really reactive and they helped me with my problem. Besides they gave me really good advice in case this problem happens again.
6 March 2026
Unprompted review
Reply from Sister Jane
Dear Laura,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Reply from Sister Jane
Dear tziporah gelb,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Quick customer response
The clothes are amazing but unfortunately I ordered the wrong size. Got into a bit of confusion wanting to return the order but Anna is very quick and helpful to respond to my emails asking questions 😁
24 February 2026
Unprompted review
Reply from Sister Jane
Dear Alicia,
Thank you for the sweet review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
They are the best
They are the best! Dealing with them was easy and very clear, and the customer service was quick to respond in a wonderful way. My order was canceled and the amount was refunded in the same hour!!!! They are great
18 February 2026
Unprompted review
Reply from Sister Jane
Dear SHOOG Naif,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I love Sister Jane dresses-customer service absolutely great
I love Sister Jane dresses, i have a number of them and recently i ordered one which i then had to return as the occasion i wanted them for got cancelled. Amazing customer service representative Anna helped me straight away and responded to my emails so promptly. I have never experienced a better customer service than sister jane have.
Thank you
16 February 2026
Unprompted review
Reply from Sister Jane
Dear Martina,
Thank you for the thoughtful review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
International shipping is horrific
International shipping is horrific . I ordered a parcel a month ago which never arrived , their courier ( not in English) has stated it did arrive even though it didn’t , customer service do email back but it’s the same response each time , “ thanks but we have no update until we hear more from the courier “ in the meantime your left with no garments and no offer of a replacement or refund . Do not buy directly from this company unless you are prepared to lose money time and energy . Buy the Brand from asos which use reliable delivery
3 February 2026
Unprompted review
An absolutely wonderful store🌸
An absolutely wonderful store🌸The clothing is the very prettiest and of highest quality, and the customer service is just amazing! Anna helped me with my order, and she was so kind, courteous and so helpful! Sister Jane is such a lovely store!
16 February 2026
Unprompted review
Reply from Sister Jane
Dear jma,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Lovely company, Lovely Staff
Lovely company, staff and dresses, if you’re looking for something a bit more quirky. Reached out to H/O as I was looking for a certain style of dress and a lady called Maria went out of her way to try & locate a certain dress for me, sadly to no avail, but she tried different areas in her search for me and told me what was coming out and when. So helpful. 10/10
13 February 2026
Unprompted review
Reply from Sister Jane
Dear Simone,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer service from Maria
Amazing customer service from Maria. Thank you
13 February 2026
Unprompted review
Reply from Sister Jane
Dear Jade,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Super customer service and beautiful…
Super customer service and beautiful clothing of incredible standard.Dreamy! Anna was wonderful and efficient customer care agent. Thank you!
12 February 2026
Unprompted review
Reply from Sister Jane
Dear Florence,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Really quick and friendly customer…
Really quick and friendly customer service!
8 February 2026
Unprompted review
Reply from Sister Jane
Dear Eimear,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Cute dresses, great service
I love Sister Jane’s clothes and their customer service is responsive and helpful. Had a bit of a package delay and they updated me every step of the way.
5 February 2026
Unprompted review
Reply from Sister Jane
Dear lindsey,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Ordered a dress that was beautiful
Ordered a dress that was beautiful, and the customer service was awesome! I had a bit of a problem with the delivery but the rep was there to help me out.
3 February 2026
Unprompted review
Reply from Sister Jane
Dear Sima,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
The best customer service
I’m a big fan of sister jane dresses but I’m an even bigger fan of their customer service!
I recently ordered a dress for a wedding and had a problem with the bow. I contacted them for an exchange and it couldn’t have been easier. Maria was especially wonderful, she kept me informed every step of the way right up until I had the replacement!
Truly a refreshing experience when dealing with customer services, the world needs more Marias!
2 February 2026
Unprompted review
Reply from Sister Jane
Dear Emily,
Thank you for the thoughtful review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Difficulty with return label
My return label disappeared after it had only half printed, there was no easy way to reprint (hence a 4 not a 5) other than contact customer services. Excellent service from Maria, got my label before running out of time to return the item.
16 January 2026
Unprompted review
Reply from Sister Jane
Dear Lorraine,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great costumer service for returning…
Great costumer service for returning through email communications. Unfortunately very disappointed I had to return my order, the quality of clothing was shocking! Price and quality are not reflective of goods you receive. I will definitely think twice before placing an order again. Extremely disappointing with Sister Jane's quality!
30 January 2026
Unprompted review
Reply from Sister Jane
Dear Denise,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I received a response very quickly to…
I received a response very quickly to my question and the reply told me everything I needed to know .
27 January 2026
Unprompted review
Reply from Sister Jane
Dear Karen,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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