Great customer service and gorgeous dresses. Bought two dresses, unfortunately neither fit so had to return but made a mistake with the form so reached out to customer servie. Maria couldn't have... See more
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Review summary
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I am very impressed by the customer service at Sister Jane. When I needed to reach out to them, the team was very responsive, courteous and helpful. While so many online companies seem so faceless, Si... See more
Company replied
In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a t... See more
Company replied
Just a quick note to say a huge thanks to Anna and other members of the SJ customer service team. Buying online can be tricky sometimes so I almost always ask questions about a specific item I’m think... See more
Company replied
Company details
Written by the company
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Contact info
36 Golborne Road, W10 5PR, London, United Kingdom
- hello@sisterjane.com
- www.sisterjane.com
4.6
Excellent
665 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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In addition to the top quality clothes…
In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a text her original select dress was back in stock! We ordered it with intentions of returning her second choice but..we decided to keep both!
Will be a repeat customer!
8 May 2026
Unprompted review
Reply from Sister Jane
Hi Karen,
Thank you for the kind review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
STAY AWAY! Absolutely appalling customer service.
Absolutely appalling customer service.
I started trying to return my order within days of receiving it, but Sister Jane’s returns portal repeatedly failed and would not let me proceed or finalise the return request. After contacting customer service and resolving the portal issue, they refused my return because the 14-day window had passed, despite the delay being caused by their own faulty system.
Zero accountability, zero flexibility, and an awful experience as a first-time customer. Looking at Trustpilot, I can now see I’m far from the only person who has had issues with their returns process. STAY AWAY!
8 May 2026
Unprompted review
Reply from Sister Jane
Hi D,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear about your experience and appreciate how frustrating this situation has been for you.
We understand you experienced difficulties when attempting to use our returns portal. While we did not have any reported outages or technical issues with the returns system during this time, we are always happy to assist customers by email or phone should they face difficulties completing a return request online within the relevant returns period.
Unfortunately, we did not receive contact regarding these issues until after the 14-day returns period had expired. Customers are asked to contact us within the applicable timeframe should they experience any issues or delays so we can investigate and assist accordingly. Where customers notify us within the return window of their intention to return an item or of any technical difficulties, we are always happy to work with them to find a suitable solution.
We truly value all customer feedback, and your comments will be shared internally as part of our ongoing review of the customer experience and the standards we strive to deliver. Our goal is always to provide a smooth and fair experience for every customer while applying our policies consistently.
Kind regards,
SJ
Good customer service
Good customer service, and really fun outfits that will make you stand out! I'm glad I discovered them. Though sizing comes up a bit big and I had to return, I'll be coming back!
12 May 2026
Unprompted review
Reply from Sister Jane
Hi Rosie,
Thank you for the lovely review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great customer service
10 May 2026
Unprompted review
Reply from Sister Jane
Hi Maria,
Thank you for the kind review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Sister Jane were excellent at replying…
Sister Jane were excellent at replying to me when I received 2 dresses I bought for an important event & had to make arrangements to send them back as I got the wrong sizing. Thank you for your help & I look forward to you receiving the dresses back in the exact same careful package. I will also be repurchasing my dress in my correct size.
8 May 2026
Unprompted review
Reply from Sister Jane
Hi Sheena,
Thank you for the gorgeous review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great & Quick Customer Service
I placed an order and immediately realized I wanted to add another item before it shipped to avoid paying double shipping to the US - Anna on the customer support team helped me immediately to add the item to my existing order and get it sorted promptly! Quick responses helped make sure the order didn't get sent out without my additional item! Thank you Anna!
8 May 2026
Unprompted review
Reply from Sister Jane
Hi Alex,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Big Fan!
Great customer service, unique pieces and fantastic quality. I love the rich textures, feel of each fabric and the details that go into every garment. I've ordered multiple items and love them all. Sister Jane always gets me compliments too! I'm a big fan!
5 May 2026
Unprompted review
Reply from Sister Jane
Hi Stephanie,
Thank you for the thoughtful review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Handling inquiries with high efficiency
4 May 2026
Unprompted review
Reply from Sister Jane
Hi G,
Thank you for the kind review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer service
Amazing customer service - very responsive and helpful!
6 May 2026
Unprompted review
Reply from Sister Jane
Hi Robin,
Thank you for the kind review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Best customer service ever
Best customer service ever. Quality clothes, different styles. Guarantee no body else will have your dress your style. Being a customer for about 4 years.
6 May 2026
Unprompted review
Reply from Sister Jane
Hi Joane,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Best Customer Service Around
Excellent customer service by Maria. Query dealt with so promptly and efficiently. I absolutely love all their dresses & people always comment on the style. My only small issue would be the price of delivery to Ireland sadly. Thanks Sister Jane
4 May 2026
Unprompted review
Reply from Sister Jane
Hi Alison,
Thank you for the sweet review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Fast response to my enquiry
Fast response to my enquiry, even on a bank holiday. Thank you Maria for being so helpful.
4 May 2026
Unprompted review
Reply from Sister Jane
Hi Melissa,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I love Sister Jane!
I was extremely satisfied with everything. The whole experience exceeded my expectations, and I couldn’t be happier!
Monica, Norway
29 April 2026
Unprompted review
Reply from Sister Jane
Hi monica sørlie,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great customer service
Great customer service. I have bought Sister Jane from different platform. I had a big order during sales season, then I need to do a return through Belgium post but it caught in union strike,so it took more than 20 days for return package to process properly. I emailed them team and they are so very understanding great attitude. I would definitely shopping more in the future.
30 April 2026
Unprompted review
Reply from Sister Jane
Hi Maggie Wen,
Thank you for the kind review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Do not order directly from Sister Jane…
Do not order directly from Sister Jane online. I bought 2 dresses which fit terribly. One was shockingly poor quality and arrived really creased. The returns window is really tight (2 weeks) and they will not even provide store credit outside of this. Usually a reruns window is tight the retailer is up front about this - Sister Jane’s returns policy is hidden in a nest of links. Have been stung for £170. Will never shop here again.
29 April 2026
Unprompted review
Reply from Sister Jane
Dear Laura,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and that the items you received did not meet your expectations.
This is not the standard we aim to deliver, and we are always happy to support our customers in finding the right size and fit.
We aim to make our returns policy as accessible as possible, with details available on our website and included with each order on the packing slip.
We understand that our returns window may feel restrictive, and returning an item within a set timeframe may not always be easy-life gets busy! Our policy is designed to ensure fairness and equality for everyone, and we strive to apply this consistently. Our customers are always encouraged to reach out to us within the return period if they are facing any issues or delays.
That said, we do appreciate your feedback as we continue to find ways to improve the customer experience.
Kind regards,
SJ x
Jodie at the support team was a superstar
i ordered a dress and realised that i'd selected the wrong size, so i sent an email and the support team was very helpful and fast in acting especially Jodie.
excellent service Jodie.
waiting for the dress to arrive eagerly.
28 April 2026
Unprompted review
Reply from Sister Jane
Hi Betty,
Thank you for the lovely review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I absolutely love Sister Jane
I absolutely love Sister Jane! I was delighted to wear one of their beautiful skirts to my nephew's wedding recently and everyone loved and admired it on the day!
The customer service at Sister Jane is also fabulous. I had a query regarding a return yesterday and Anna very kindly helped me resolve the problem over the phone. I love the fact that you can speak to someone on the phone and everyone is always so helpful and pleasant. Thank you Sister Jane and thank you Anna! x
23 April 2026
Unprompted review
Reply from Sister Jane
Hi Margaret,
Thank you for the gorgeous review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I cannot praise the lady Maria for her…
I cannot praise the lady Maria for her wonderful help and just this morning Jodie who was wonderful as well, they both were helpful they actually do what they say they are going to do that is a very rare thing these days. They actually care a I have would have given more than 5 gold stars for their care and service it was above and beyond. I absolutely cannot recommend this company anymore than I have, it’s has restored my faith in retail and customer service 10/10
Thank you so much ladies
23 April 2026
Unprompted review
Reply from Sister Jane
Hi customer,
Thank you for the thoughtful review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Anna was extremely helpful and quick…
Anna was extremely helpful and quick with her responses. Lovely dresses.
22 April 2026
Unprompted review
Reply from Sister Jane
Hi chloe,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Exceptional customer service
Exceptional customer service. Anna is excellent. Dresses are wonderful too. Highly recommend.
21 April 2026
Unprompted review
Reply from Sister Jane
Hi Hannah,
Thank you for the lovely review!
We truly appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
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