Sinclair Group Reviews 

5,668
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,937 reviews, reviewers overwhelmingly had a truly great and satisfying experience with this company. Customers frequently highlight the exceptional staff members, praising their incredibly helpful, welcoming, and knowledgeable approach during vehicle selections and purchases. Buyers consistently appreciate the remarkably smooth handovers, highly professional service, and beautifully presented cars that make the entire purchasing journey completely straightforward. Some reviewers were not happy with communication gaps, reporting unhelpful management, delayed responses, or frustrating difficulties during the vehicle collection process. A few consumers also experienced unexpected technical glitches, persistent software errors, or noticeable cosmetic flaws right upon taking delivery of their new automobiles.

What people talk about most

Staff

Consumers find staff to be positive, highlighting professional and welcoming service from sales executives... See more

Service

People report positive experiences with service, highlighting professional staff who make the entire purchase... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting staff who go above and... See more

User experience

Reviewers highlight positive aspects of user experience, noting that purchasing a vehicle is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent salesman not pushy friendly & polite .Showroom was well laid out all the staff were welcoming & friendly. Got the service we were very happy with & would definitely go back .Would very high... See more

Company replied

Rated 5 out of 5 stars

We received a great welcome from the receptionist and David Curtis the Sales Executive. David could not have been more helpful and patient. Having listened to our requirements, he took us for a demons... See more

Rated 5 out of 5 stars

Josh was amazing from start to finish. We could not be happier with our Defender. He is very professional, knowledgeable and we felt looked after all the way through the process. The showroom and t... See more

Company replied

Rated 5 out of 5 stars

We had a really good experience when ordering a new style Cupra Born. Martin Jones was friendly and helpful and clear about the expected delivery time. He made part ex straightforward and we were plea... See more


Company details

  1. Car Dealer
  2. also in
  3. Auto Body Shop
  4. Car Repair and Maintenance
  5. Used Car Dealer

About Sinclair Group

Written by the company

𝐖𝐞 𝐚𝐫𝐞 𝐒𝐢𝐧𝐜𝐥𝐚𝐢𝐫 𝐆𝐫𝐨𝐮𝐩.

We are proud to be Wales’ largest motor group and proud to be representing a selection of the world’s most prestigious automotive brands: AUDI, BYD, CUPRA, GWM ORA, HYUNDAI, JAGUAR, LAND ROVER, MERCEDES, SEAT, SKODA, VOLKSWAGEN and VOLKSWAGEN COMMERCIAL VEHICLES.

Throughout our over 75 years in business, our valued teams have driven excellence in all that they do.

We have evolved beyond all recognition over the years but we certainly haven't lost sight of our drive to deliver outstanding service to our valued customers at all times, which is something we will steadfastly provide as the Company continues to grow and enjoys future success.

So whether you're looking for a new or quality used car, require expert assistance with the maintenance, servicing or repair of an existing vehicle or seeking genuine manufacturer parts and accessories, you can call upon the Sinclair Group.


Contact info


4.8

Excellent

TrustScore 5 out of 5

6K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(5,668)

1,849 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a high voltage error came up booked…

Had a high voltage error came up booked it in for diagnostic test unable to take in on the day so they allowed me to take in in on the Saturday did the test and phoned to say a deep diagnostic was needed i then had a phone call from Rhian to inform me it was covered by the garrentee and work completed the next day she was almost as happy as I was i can't praise her or Jaguar Newport enough great service very professional and a absolute pleasure to us them after reading some nightmare issues on the I Pace forum it was great to have such a positive experience HIGHLY RECOMMEND SINCLARE NEWPORT

16 September 2026
Unprompted review
Sinclair Group logo

Reply from Sinclair Group

Hi Adrian, thank you so much for your glowing review! We strive to provide exceptional service and it's wonderful to hear that Rhian and our team at Sinclair Jaguar Newport exceeded your expectations. We are glad we could resolve the issue quickly and get you back on the road. Thank you for recommending us, it means a lot to us. See you at your next service.

Best wishes,
Sinclair Jaguar Newport

Rated 5 out of 5 stars

Totally professional and pleasant

Oli made the whole process of buying a new defender a significantly pleasant experience. He was entirely professional, from helping with the spec, to following through on what needed to be done.

13 September 2026
Sinclair Group logo

Reply from Sinclair Group

Dear Mr Stringer, Thank you for your kind words, we are thrilled to know that Oli made your experience purchasing a new Defender enjoyable and stress-free. We strive to provide exceptional service from start to finish. Enjoy your new ride! Kindest Regards, Sinclair Land Rover Aberystwyth.

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Suzie was fab on reception. Very attentive. Service men were great. Even cleaned the car happy days

15 September 2026
Unprompted review
Sinclair Group logo

Reply from Sinclair Group

Dear Sinead, Thank you so much for your recommendation! We're thrilled that you had a positive experience with Suzie and our service department. It's always our goal to provide high quality service and leave our customers happy. We hope to see you back again soon! Kindest Regards, Sinclair Land Rover Aberystwyth.

Rated 5 out of 5 stars

Service from Connor was first class

Service from Connor was first class. Great communication, explanation of product and helpful on tips of moving over to a hybrid vehicle. Could not fault his service and representation of the brand.

13 September 2026
Rated 5 out of 5 stars

Bought my BYD Seal U DM-i - Love it

Bought my BYD Seal U DM-i early this month, the showroom staffs were really helpful and sorted everything quickly without any hassle. Thank you Maria. Car is brilliant — drives really smooth and quiet, and I am hardly using any petrol around Swansea, so saving a lot of money. Thank you Sinclair BYD Swansea

5 September 2026
Rated 5 out of 5 stars

Purchasing my car was a great…

Purchasing my car was a great experience no pressure sales just good honest advice and information.
The staff at Nayland were all very helpful and made the process easy. The car was handed over to me in perfect condition and I'm so pleased.

9 September 2026
Rated 5 out of 5 stars

Just picked up my new car from the team…

Just picked up my new car from the team at Mercedes-Benz of Cardiff and the service was exceptional. David looked after me from start to finish. He was professional, knowledgeable, and went above and beyond to answer all my questions and make the handover stress-free. Fantastic dealership and top-tier service. Thank you, David!

11 September 2026
Rated 5 out of 5 stars

The staff really made buying a new car…

The staff really made buying a new car so nice and freindly ,not pushing you or any pressure.Charles our salesperson was exellent ,a credit to Sinclair Group .

11 September 2026
Sinclair Group logo

Reply from Sinclair Group

Hello
Thank you for this 5-star score and your lovely comments following your recent purchase at Sinclair Škoda Swansea!
We're delighted to read how Charles and the wider team made sure to provide a friendly and pressure-free environment for you as you explored our Škoda range and found the perfect car for you.
Thank you for sharing your experience, we do appreciate it and wish you many happy years in your new Škoda car!
Kind regards,
Sinclair Group

Rated 5 out of 5 stars

Everything was just smooth

Everything was just smooth! Dropped my car off for a gearbox service in the morning and they were done by around 2pm, considering they'd to wait for it to cool down and all. Price was quite reasonable as well.

3 September 2026
Rated 5 out of 5 stars

Sinclair garages purchase

Staff were friendly and approachable
New the product and fitted us with the correct car

16 August 2026
Sinclair Group logo

Reply from Sinclair Group

Hi David, thank you so much for your kind review. We take pride in our knowledgeable and approachable staff who are dedicated to finding the perfect car for our clients. We are happy to hear that we could provide you with a positive experience. See you again soon!

Best wishes,
Sinclair Land Rover Brecon

Rated 5 out of 5 stars

The salesman Tim at Swansea dealership…

The salesman Tim at Swansea dealership was amazing as showed me everything I requested and since picking up the car he has been in contact and dealing with an issue regarding Audi lighting in doors that is not on the car but was told originally that it was so fingers crossed this will be sorted soon for me.

3 September 2026
Rated 5 out of 5 stars

VW polo r-line purchased at Port Talbot branch

We found a Polo r-line at VW Sinclairs port talbot. Arranged to see it and were happy with the car thereafter. Unfortunately the car had a small issue which needed rectifying, obviously this put some doubt in our mind about the car.
After then dealing with Nick from this point on, his customer service was great, keeping us informed and ensuring us the car will be ready for us. Subsequently, we purchased the car and were very pleased with Sinclairs service.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and efficient

Very helpful. Booked in early and was no problem at all.
Offered coffee while I waited. Vehicle ready on time and all beautifully washed. All members of staff friendly and obliging.

4 September 2026
Unprompted review
Sinclair Group logo

Reply from Sinclair Group

Hi Jackie, thank you for the glowing review. We're so glad to hear that our team was helpful, accommodating, and made sure you had a great experience. It was our pleasure to have you and we hope to see you again soon!

Best wishes,
Sinclair Land Rover Brecon

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