Simmer Eats Reviews 

[Update: Within minutes of posting this review/emailing them again about cancellation, I was contacted by phone by Charlie (their Customer Service Lead) who was very nice, agreed their web site was terrible and needed improvement, listened to my issues and agreed to send me confirmation of my cancellation by WhatsApp - which she did. I also got an email response confirming the cancellation. It may be that they're just learning how to handle customers, without heavy handed techniques to keep them, as Charlie suggested, so I'll see if anyone else has similar issues going forward. The food, I have to say, is very nice (if expensive).]

'Seem' like nice guys and the foods nice, but their strategy for keeping you as a customer is awful and made me feel I was being conned (think car salesman). This was amplified when I went to cancel my subscription and found it's well nigh impossible. If you want to cancel you have to email them and the email has a link to their website which then takes you to series of pages (NONE of which ultimately let's you say you want to cancel). I've emailed again to say they need to accept that as cancellation but I'm not convinced they'll stop sending meals so I've also asked my bank not to pay them if they do. That might get their attention.

Do not trust this company! The first week of deliveries, several of the meals were damaged and open on delivery so inedible, I contacted them and they said they would just add a couple of extra meals on my next delivery!!! Two things wrong with that, first thing is Im now down several meals for the week, and secondly what if I decide I dont want to use them again ive basically lost 20 odd pound.

Anyway. I did decide to use them again, and the second weeks deliveries were fine with no issues, however the third week box came and again meals were damaged and open so again inedible!

This time I had a enough so requested to have my subscription cancelled which was acknowledged by them.

However, three weeks later I randomly had £75 pound taken from my account by them! I immediately got in touch as obviously furious, and they said there's nothing they can do as they've already ordered the food!! Well, I didnt order the bloody food did I, so it seems that they can just decide to steal money after you have cancelled a service, send you random food you didnt want and claim theres nothing they can do.

Absolute fraudsters do not trust or use this service as they are thieves and con artists

Food tastes great. Much better than other meal prep companies. Service is great (in particular zidane)

So far every meal was absolutely delicious. Very tasty, fresh and convenient on the go.

As someone who hates cooking but loves good food, this is the perfect recipe for a tasty match. I've enjoyed all of the healthy portioned meals and the convenience of wholesome fresh food in 3 mins. I can't afford to do it constantly, but will definitely dip in and out especially when I have a busy week and no time to shop or cook. Great quality and doesn't take up loads if space in the fridge. Great they can also go in the freezer 👍🏼

Missed the cut-off to pause/cancel my order for the week…

Sent an email to the support team & Alex C got back to me confirming they would be able to pause my order as a one-off on this occasion, and also mentioned as the ingredients were already ordered, they would be going to a local charity so nothing was wasted!

Unreal customer service & a nice touch from the company!

Good food, delivered on time. Saves me time and money due to working shifts.

i love all the meals ive been getting and all the weight ive been losing!

Great tasting. Great price. Just nice and easy no worrying about what’s for dinner

Thank you ...a nice variety of meals for when you are busy

Some lovely meals, making sure I eat properly each day, only downfall is there is a lot of meals which are spicy.

Simplified my life and I’ve lost 5kg in 3 weeks. What’s not to love.

There is basically no complaints of customer service. I had paused my subscription and was charged. They said I could change my address to reply to email but they bounced my reply. No further replies. Bascially you are trapped and unable to cancel.

Helpful, fast service. Nice and easy to select meals each week and takes a lot of effort out of having to decide what to eat and cook

Placed my order with no issues, they arrived very well packaged and chilled perfectly on time and on the delivery date. I ordered the meals with the highest protein as im a Tennis Athlete that needs to keep up my protein and veggies while on the go. The Spanish chicken Bravas with 47.7 g of protein was excellent! Cooked in 3 mins from chilled , jyst pick out what you want from the freezer, stick it in the fridge, and it doesn't matter if you're tired when you get back from training there's a healthy tasty meal ready to go, i would highly recommend this company for sure 👍🏼 Noah

The meals are delicious and really satisfying.

Honestly wish I'd read more reviews before signing up.

I joined Simmer thinking it was a flexible subscription I could manage week to week. What I didn't realise is that if you don't skip your order before Tuesday at 1pm, they just charge you automatically. Which is fine except they're supposed to send you a reminder email before that cut-off - "plus a reminder email before the weekly cut-off." Their own customer support told me this. I never got one. Checked inbox, checked spam, nothing:

So I got charged for a box I didn't even know was coming.

I messaged them straight away, explained I never got the reminder and that this charge meant I literally couldn't afford my groceries that week. They didn't care. Wouldn't give me a full refund. The best they offered was 50% back if I donated the meals to a shelter. That was it.

I went back and forth with them multiple times. Even pointed out that their own emails to me confirmed the reminder is part of their process. Still nothing. They actually told me if I disputed it with my bank, they'd challenge it.

So basically, their system didn't do what it was supposed to, I got charged without any heads up.

If you sign up, genuinely set your own alarm every week because you cannot rely on them to remind you. And if something goes wrong, don't expect them to make it right.

Also the reason I cancelled in the first place is because the food tastes awful and has a strong acidic/chemical taste to every meal.

Won't be coming back.

The food and ingredients quality is amazing! love the macros on this.. and the variety is great to keep us off ordering takeaway when food gets boring. Esp love the butter chicken and chicken bravas <3 would love to see more indian food options with higher protein (chicken) as you guys are incredible at it!