Simmer Eats Reviews 

Thank you ...a nice variety of meals for when you are busy

Some lovely meals, making sure I eat properly each day, only downfall is there is a lot of meals which are spicy.

Simplified my life and I’ve lost 5kg in 3 weeks. What’s not to love.

There is basically no complaints of customer service. I had paused my subscription and was charged. They said I could change my address to reply to email but they bounced my reply. No further replies. Bascially you are trapped and unable to cancel.

Helpful, fast service. Nice and easy to select meals each week and takes a lot of effort out of having to decide what to eat and cook

Placed my order with no issues, they arrived very well packaged and chilled perfectly on time and on the delivery date. I ordered the meals with the highest protein as im a Tennis Athlete that needs to keep up my protein and veggies while on the go. The Spanish chicken Bravas with 47.7 g of protein was excellent! Cooked in 3 mins from chilled , jyst pick out what you want from the freezer, stick it in the fridge, and it doesn't matter if you're tired when you get back from training there's a healthy tasty meal ready to go, i would highly recommend this company for sure 👍🏼 Noah

The meals are delicious and really satisfying.

Honestly wish I'd read more reviews before signing up.

I joined Simmer thinking it was a flexible subscription I could manage week to week. What I didn't realise is that if you don't skip your order before Tuesday at 1pm, they just charge you automatically. Which is fine except they're supposed to send you a reminder email before that cut-off - "plus a reminder email before the weekly cut-off." Their own customer support told me this. I never got one. Checked inbox, checked spam, nothing:

So I got charged for a box I didn't even know was coming.

I messaged them straight away, explained I never got the reminder and that this charge meant I literally couldn't afford my groceries that week. They didn't care. Wouldn't give me a full refund. The best they offered was 50% back if I donated the meals to a shelter. That was it.

I went back and forth with them multiple times. Even pointed out that their own emails to me confirmed the reminder is part of their process. Still nothing. They actually told me if I disputed it with my bank, they'd challenge it.

So basically, their system didn't do what it was supposed to, I got charged without any heads up.

If you sign up, genuinely set your own alarm every week because you cannot rely on them to remind you. And if something goes wrong, don't expect them to make it right.

Also the reason I cancelled in the first place is because the food tastes awful and has a strong acidic/chemical taste to every meal.

Won't be coming back.

The food and ingredients quality is amazing! love the macros on this.. and the variety is great to keep us off ordering takeaway when food gets boring. Esp love the butter chicken and chicken bravas <3 would love to see more indian food options with higher protein (chicken) as you guys are incredible at it!

Loved the food a bit too expensive for me

This surprised my whole family. We have tried many different providers before, but this is definitely the tastiest one. Everything was incredibly fresh and full of flavour. I would definitely recommend them.

Good heathy food no fuss or hassle

Good taste, clean, fresh

Scam
Overly expensive and lacl of transparinsay over pricing and billing

6 meals
£66.60 eqivilint from morisuns is under £18

Food is a good quolitay and tasts good but dus not justifay the cost

This has been one of the worst customer service experiences I have had. I would highly recommend anyone considering using Simmer to read my review and other reviews first and really think if they’re willing to take the risk!

I paused my subscription through Simmer Eats' online platform for the maximum period it would allow and received email confirmation that my deliveries had been paused.

Several weeks later, my credit card was charged for an order that I did not place, did not authorise and was completely unaware existed. I never unpaused my subscription, selected any meals and received no order confirmation or notification before my card was charged. The first I knew about it was when I saw the payment leave my account, followed by a DPD delivery notification the very next day. This “order” followed no pattern as to my previous delivery day!

I immediately contacted Simmer Eats and advised them I would be refusing the delivery because I had never authorised the order.

Instead of investigating how an order had been generated after my subscription had been paused, customer services repeatedly sent me responses about their 1pm Tuesday cut-off for cancellations. They completely failed to address the actual issue: I was not trying to cancel an order—I was disputing an order that I never authorised in the first place.
Despite explaining this repeatedly, they have refused to issue a refund and have still not explained:
why my paused subscription resulted in an order (and selected a random day for delivery);
what authority they relied on to charge my card;
why I received no order confirmation before payment was taken; or
what evidence they have that I authorised this purchase.

Even more concerning, this is the second time this has happened to me. It also happened to my mother in law. After reading other reviews, I can also see that I am far from the only customer reporting unexpected charges after pausing a subscription. Which leads me to suspect this is a common issue with subscribers.

In my opinion, Simmer Eats' subscription online system/platform is highly confusing, difficult to manage, requires a ridiculous amount of click throughs and appears to place the burden on customers to constantly monitor their accounts to ensure unwanted orders have not been generated.

Until Simmer Eats properly addresses these issues and takes responsibility when things go wrong, I cannot recommend them and suggest people avoid this company. I will be pursuing this matter through my credit card provider and the appropriate consumer protection channels to make sure that this is investigated properly.

The food is overpriced and mediocre at best, glorified aeroplane food in my opinion. This company spends more money on marketing and not enough on ensuring they provide a quality service and satisfactory customer service. Lesson learned - don’t be influenced by Instagram!

The food is excellent. Great variety on the menu. Ordering is simple. Make life on the go so much simplier. Dont have to plan ahead meals everyday just reach for a simmer and its ready to enjoy in minutes. Has given us so much time back each week.

Love Simmer! We’ve just had our first baby so finding time to eat meals is hard, never mind fresh ingredients, heated in minutes and that tastes amazing! We’re keen on keeping our protein intake up so being able to choose bigger/higher protein portions is amazing. Also love the fact it’s a family run business. Zidane Actually reacted out personally to see how our experience has been. Would 100% recommend.

Meals are tasty, easy to heat up and I like that they have the calorie content on each box. Marie was helpful with a follow up call too.

Quality ingredients like the way vegetables are included in each meal always full after eating good amount of meat in the meals not just rice and meat very imaginative with the ingredients and the flavours in all meals