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Simmer Eats Reviews 

13,211
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality meals, noting their freshness and impressive flavors. Many find the service incredibly convenient, saving significant time on meal preparation while supporting healthy eating goals. People also highlight the excellent customer service, with staff often described as helpful and responsive, and the overall user experience is frequently commended. However, some customers noted issues with delivery, including missing orders, late arrivals, or meals delivered lukewarm. A few other people also felt that product quality was inconsistent, with some meals tasting awful or not meeting expectations, and occasionally receiving incorrect items or selections.

What people talk about most

Product

People report positive experiences with the product, praising the freshness, quality, and flavor of the... See more

Quality

Customers had positive experiences with quality, with many reviewers impressed by the freshness and overall... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the seamless,... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting quick replies and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the service incredibly convenient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve had a very positive experience with Simmer Eats. The meals are tasty, convenient, and arrive well packaged. It’s made eating healthier much easier on busy days. Customer service has also been exc... See more

Company replied

Rated 4 out of 5 stars

I've been using the service for 3 weeks now and enjoying the ease of the meals. I would be nice to have some simple dishes too though as it can feel a little over indulgent at times but overall it's... See more

Rated 4 out of 5 stars

The meals are brilliant and delivery reliable. On the third week, I did not receive an email reminding me to pick meals and so these were chosen for me- please make the reminder emails consistent! Cus... See more

Rated 5 out of 5 stars

I’ve been thoroughly impressed with Simmer Eats overall. The ordering process was seamless, and delivery arrived right on schedule without any issues. The meals are extremely convenient having zero... See more


Company details

  1. Meal Delivery

About Simmer Eats

Written by the company

We are Simmy and Jhai, the brothers and co-founders behind Simmer. Our story started small. A kitchen in Hitchin and a hunger for more. Enjoy life and food to the fullest. Enjoyment in every mouthful.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.3

All reviews

(13,211)

6,985 reviews in the last 12 months

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Rated 5 out of 5 stars

Great variety of meals to choose from

Great variety of meals to choose from. Really tasty and greatly helping on my weight loss journey. Would definitely recommend Simmer Eats. Also Zidane from customer support wad super helpful when i had a query.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

I am two weeks in

I am two weeks in, very happy with service and the meals. Obviously cheaper to cook yourself but sometimes you haven’t got the time or energy. I also find I spend more and eat more when shopping a few times a
Week. This has kept me strict to my diet they meals feel me up too. So couldn’t be happier.
Marie contacted me to ask
How things were going which was a nice touch. This is quite busy space online now with more and more options but very happy Simmer so far and looking forward
To the new menu! Many thanks
David

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Great food

Great food, always tastes fresh, and real ingredients. I have used this service for a few weeks now and have had no complaints :)

27 July 2026
Unprompted review
Rated 5 out of 5 stars

The Meals portions are a great size

The Meals portions are a great size. The meals are fresh and full of flavour. Me and my husband are enjoying the meals knowing we are still eating healthy with our busy lifestyles.

25 July 2026
Rated 1 out of 5 stars

Foul - Undercooked!! DO NOT TRUST

Foul - undercooked chicken first meal I even tried! All in the bin cannot trust that.

27 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Toby,
Thank you for taking our call earlier and for helping us confirm the dish. We're sorry to hear it wasn't cooked to the standard you expected, and appreciate you flagging it so we could look into it.

We take food quality seriously and have raised this as an isolated incident for review. Thanks again for your patience while we looked into it.
Charlie 🧡

Rated 2 out of 5 stars

I don't like this company

UPDATE
I have contacted my bank to block the card. Although I had paused the order for one week, the company was still due to take another payment out on 28th July, for a delivery of around 4 August, which is ridiculous. I had to use ChatGPT to find out how to cancel the subscription, as there was no obvious link and because the constant banners on the screen inviting me to agree to something I didn't want to, could not be removed until I had clicked them. It's a shame. The food is nice, and the starter price appreciated, but if cancelling becomes this hard, that isn't good customer service. I appreciate it is subsidised starter pricing, but many will take advantage of this, without wanting more. I just want more flexibility and ease, when making choices on how to spend money I work hard to earn.

I don't like this company. I cannot scroll through my account to cancel anything because there are constant banners up, blocking any access until you agree to seemingly sign up for more. I will be ringing my bank today to stop payments against my card. Shoddy practice at best; unfair contract terms at worse. These companies are the bottom feeders and it's a shame because the food and swift delivery weren't bad.

27 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Victoria,
Thanks for the update, I have tried to call today but will try again later, hope to connect soon.

We've checked on our end and can confirm your subscription is fully cancelled, with no further payments due, so the 28 July charge you were concerned about will not go through.

We also want to say sorry for the trouble finding the cancellation option, that's useful feedback and not the experience we want people to have. We'll make sure this is looked into.

Thanks again for the feedback on the food and delivery, glad that part worked well for you.
Charlie 🧡

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic experience from start to finish - ease of ordering to a reliable delivery.
Convenient prepared meals that don’t sacrifice on the taste buds … delicious! A lean option keeps me on track & a boost to the protein intake.

25 July 2026
Simmer Eats logo

Reply from Simmer Eats

Hi Kim,
We're so happy you had a fantastic experience, from easy ordering to reliable delivery! Thank you so much for your review 🧡

Rated 5 out of 5 stars

Loved our first week

Loved our first week! Great meals, speedy service and replies with a minor issue we had.
Some of the most tastiest ready meals we’ve ever had.
This weeks came today, excited for the new week

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Have bought Simmer meals for my very…

Have bought Simmer meals for my very fussy teenager who is extremely healthy, and he absolutely loves them! I had thought it’d just be for the summer holidays, as he’s home more, but he’s hooked so I think we are going to be long term customers.
He says they taste great, hit the exact macros he wants, and are great quality with amazing variety.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

Great choice of meals with new recipes added frequently. The meals are very tasty and good sizes. Perfect for if you want to reduce calorie intake. Saves hassle with not having to plan meals and no hassle having to prep/cook after a busy day at work. 5 stars!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

The food is absolutely great

The food is absolutely great, the taste is among the highest in this category, you can even taste the herbs and spices being used in there.
The meals themselves are fulfilling and serve the purpose of cutting back on cooking and grocery time while eating controlled macros.
I have been with simmer for 6 weeks now and can't be any happier.

Thanks to the simmereats and samual's efforts in making this a great product.

The only item I hope the team works better on is the website and creating an app is that experience can be better.

26 July 2026
Unprompted review
Rated 1 out of 5 stars

Good food - Bad customer service

The food itself is genuinely good, that's not the issue. The problem is customer service.
A couple of weeks ago I missed the weekly cut-off by a few hours and ended up with a box I didn't want. I spoke to support, agreed to let that one go ahead, and asked them to cancel my subscription entirely going forward, since their website doesn't let you cancel until after a box has actually been delivered. The next week I checked my account and the cancellation still hadn't happened, so I was charged again for a box I never selected any meals for. I emailed to sort it out and got copy-pasted, robotic-sounding replies that just recited the cut-off policy without engaging with the fact I'd already asked for it to be cancelled days earlier. It took some time to get a response, and even after explaining everything clearly, I kept getting the same scripted answer offering a 50% "goodwill" refund instead of fixing their own mistake.
If something goes wrong, be prepared for a frustrating back-and-forth with support that feels like talking to a bot rather than a person actually looking at your case

26 July 2026
Unprompted review
Simmer Eats logo

Reply from Simmer Eats

Hi Florent,
Thank you for your patience while we sorted this out on the call. We're really sorry ,both for the cancellation not being processed as requested, resulting in a box you never selected meals for, and for the scripted, unhelpful responses you received afterwards, which clearly didn't reflect what had actually happened on your account.

That's not the level of support we want to provide, and we've taken this on board to make sure requests like this are properly actioned and followed up by someone actually looking at the details, not just a templated reply. Really glad the food itself has been a positive, and thank you for giving us the chance to put this right.
Charlie 🧡

Rated 5 out of 5 stars

Easy 5 stars

Easy 5 stars! Simmer meals are filling, healthy and most importantly; very tasty! It's transformed our lunchtimes and takes the hassle out of deciding what to have each day.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Simmer, convenient and tasty

I've been using Simmer for the past month and have been impressed with the no hassle ordering and delivery service. The meals are quick, convenient, nutrious and tasty. I have yet to try a meal I completely disliked. I've found one, that was bland in my opinion, but still edible. (Mushroom Bolognese).
Highly recommended without hesitation.

26 July 2026
Unprompted review

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