On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more
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Review summary
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What people talk about most
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The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more
Collection was on time in what appeared a new / very clean bus. The driver made good.progress and clearly knew her route. The only issue I have with the service is that I never received the email co... See more
Company replied
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Hours wasted and rude staff
The wait at the airport before we departed when we arrived was over an hour, we were given inaccurate information by the desk then when we finally got to the bus the driver was rude and we had a further wait. Travelling back to the airport was worse, we were over two hours on the bus travelling all over the place collecting other passengers. The journey from our hotel to the airport was only 50mins so we should have been made aware we would be hours on the bus in the heat. We also asked to be collected at a later time as our flight wasn’t until the evening and we didn’t want to have hours in the airport, the lady I spoke to on the phone was also very rude. Although it is much cheaper way to travel than taxi, I wouldn’t recommend as you waste hours to suit their schedule.
4 May 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us. We are very sorry to hear about the inconvenience and frustration you encountered during your transfers, particularly regarding the waiting times, the service you received, and the overall journey experience.
We would like to clarify that the service you booked was a shared shuttle transfer. This type of service is designed to be a more economical option, and as such, it involves scheduled waiting times at the airport and multiple stops to collect or drop off other passengers. For this reason, both the waiting time after arrival and the longer journey duration on your return transfer can be expected, as the route is planned to accommodate several passengers travelling to and from different locations.
That said, we sincerely apologise that this was not clearly communicated to you in advance, and for any inaccurate information you received from our staff. We are also very concerned to hear about the manner in which you were treated, both at the airport and during your phone call. This is not acceptable, and your comments will be shared with the relevant teams so that we can address these issues internally and improve our service.
We understand how important it is to make the most of your time, especially when travelling, and we regret that your experience did not meet expectations. Your feedback is extremely valuable in helping us improve both our communication and customer service.
Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Mixed experience
Antalya, Turkey. On time. Jerky and unsafe driving, possibly due to constant phone use. Somewhat forward with a solo female passenger, though remained polite
30 April 2026
Reply from Shuttle Direct
Thank you for your feedback. We sincerely apologize for any inconvenience or disappointment you experienced.
We appreciate you taking the time to share your comments with us. Please be assured that we will review your feedback carefully and use it to improve our services in the future.
Your input is valuable in helping us identify areas where we can do better, and we are committed to making the necessary improvements.
If there is anything else you would like to share, we are always here to listen.
Great prices and easy to book
Haven’t actually used the service yet, but the prices are excellent and the website is user friendly. My holiday isn’t until July so stay tuned for the full lowdown.
6 May 2026
Welcoming greeting
Upon arriving i was greeted with a warm welcome and accompanied to the vehicle which dropped me off at destination.
9 May 2026
NO driver waiting for me!
After 20 hours traveling, I landed in Belgrade. Once I cleared immigration and picked up luggage I reached the arrivals' hall. I was on a wheelchair, desperately looking for the driver that would take me to the hotel. The airport employee handling my wheelchair graciously offered to call Shuttle Direct and inquire about the whereabouts of my assigned driver. We were advised driver on its way, that should arrive in 10-15 minutes. This is unacceptable! Why bother to arrange airport transfer in advance, if the driver is not waiting for you? Not what I expected!
27 April 2026
Reply from Shuttle Direct
We are very sorry to hear about your experience after such a long journey, especially arriving in a wheelchair and needing assistance right away. That situation should have been handled with far more care and reliability.
You’re absolutely right that arranging an airport transfer in advance is meant to give peace of mind and ensure someone is waiting for you upon arrival. Having to wait and then be told the driver was still 10–15 minutes away is not acceptable, particularly in the circumstances you described.
We understand how stressful and frustrating this must have been after 20 hours of travel, and we sincerely apologise for the inconvenience and lack of readiness on our part. Your feedback has been taken seriously and will be shared with the service supplier to review what went wrong and prevent this from happening again.
Wonderful service from booking to meet…
Wonderful service from booking to meet at malaga airport. Lovely helpful driver too. Shuttle direct is a, great company
8 May 2026
First class service
Excellent service - both drivers on pick up and return were professional and courteous. Vehicles were very clean and communication via watzap was much appreciated. Although not the cheapest option available I was overall very pleased with the service. Thank you.
7 May 2026
Absolutely brilliant service
Absolutely brilliant service. Our flight was late arriving and they went above and beyond to get us to our hotel.
3 May 2026
Friendly driver and easy booking service
6 May 2026
nice driver
2 May 2026
Excellent On time for both arrivals and pick up
On time for both arrivals and pick up. Excellent driving and very helpful and polite. Thank you
5 May 2026
ShuttleDirect.com 5* company.
ShuttleDirect.com were excellent in the service they provided. We booked to go from Malaga Airport to Marbella with a return journey for ten female travellers. We gave them the flight details and they worked out when to collect them from the airport and the return journey from Marbella. The drivers met them handled the luggage for them and was very nice and helpful. The minibus was very clean, new and comfortable and spacious. 5 star service and value for money.
1 May 2026
Unprompted review
HOLIDAY TRANSPORT.
The driver was waiting for us at the airport with a name board displayed. He spoke good English as was polite and helpful. This was the same for return journey. Very impressed with drivers, punctuality, and clean vehicles which made our journey to and from the Hotel hassle free and pleasant.
24 April 2026
Shuttle direct
i have used this company a lot but the last trip was awful, the company changed the pick up place last minute and we turned up and they did not pick us up, and ended up paying £21.00 in taxi fee. Lucky we had money on us. I have contacted them and they were answering me at first and now no contact.
Absolute awful and will advise please think twice
24 April 2026
Unprompted review
Reply from Shuttle Direct
We’re really sorry to hear about your recent experience — that’s certainly not the level of service we aim to provide.
We understand how frustrating it must have been dealing with a last-minute pickup change and then not being collected, especially when it resulted in unexpected taxi costs.
We’d like to let you know that your complaint has been responded to. Please check your inbox (and your spam/junk folder just in case) for our reply, where we’ve addressed your concerns in detail.
If you have any further questions or need additional assistance, please don’t hesitate to get back in touch.via email. We truly appreciate your past loyalty and hope we can restore your confidence in our service.
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