On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more
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Review summary
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The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more
Collection was on time in what appeared a new / very clean bus. The driver made good.progress and clearly knew her route. The only issue I have with the service is that I never received the email co... See more
Company replied
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Misleading pick up information
Driver and drive was very good, however, the information provided regarding the meeting point for the driver in Faro airport and the reality are completely different. Having waited for over 20 minutes at the meeting point as advised on the travel voucher and unable to see anyone holding a sign as also advised, myself and two other passengers called the head office. At that point we are advised that you are supposed to call them when you come through arrivals. Completely misleading and not what is stated anywhere on their website or travel voucher.
21 April 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the confusion you encountered regarding the meeting point at Faro Airport. We understand how frustrating it must have been to wait without clear guidance, especially after following the instructions provided on your travel voucher. The discrepancy between the written information and the actual procedure is not acceptable, and we sincerely apologize for the inconvenience this caused you and your fellow passengers.
We are pleased to hear that once the transfer took place, both the driver and the journey met your expectations. However, your feedback about the arrival process is extremely important to us. We will be reviewing the instructions provided on our vouchers and website to ensure they are accurate, clear, and consistent, so situations like this are avoided in the future.
Thank you again for bringing this to our attention. Your comments will directly help us improve our service.
Great company to book with
Great company to book with, had to make changes 3 times to the same area but different dates, it was due to the airline cancellations it was no problem from them and no extra cost either, the company they used for the transfer contacted us directly to let us know pick up time,as did shuttle direct ,so no missing pick up time,perfect transfer
28 April 2026
Always a 5 star booked 4 times with…
Always a 5 star booked 4 times with them now thank you 🙏
23 April 2026
Chania to Kalyves Crete - Return transfer Very straight forward from start to…
Very straight forward from start to finish. Easy to book, good communication. Chania airport to Kalyves hotel return. On return leg received phone call to tell us they were running 10 minutes late but confirmed they were on their way. No problems at all. Mini bus going from airport to hotel & coach returning back. All went smoothly. Good price too. Would recommend & use again.
21 April 2026
no delays
no delays, bus left soon after we got on.
Always good to be in Benidorm
Staff really help full and held bus for us
Booking process easy
Good location
Really good service and really helpful staff
19 April 2026
Waited 3 hours at the airport before being picked up
There was no shuttle bus when we arrived at the airport, we waited barely 3 hours to be picked up and driven to our hotel.
There was almost no information.
The information we were given did not match
(Bizimtransfer.com Tyrkiet) Had been hired by shuttledirectcom To pick us up
14 April 2026
Unprompted review
Reply from Shuttle Direct
Thank you for your message, and we are very sorry to hear about your experience upon arrival.
We sincerely apologise for the long wait of nearly three hours for the shuttle service, as well as the lack of clear information and the mismatch with what was communicated to you. This is certainly not the level of service we aim to provide.
We take your feedback very seriously and will investigate this matter immediately with our transport company to understand what went wrong and to ensure this does not happen again.
Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.
Easy transfer with office in palma de…
Easy transfer with office in palma de mallorca airoort. Return bus was on time.
24 April 2026
I had to wait 45 Minutes for the bus
I had to wait 45 Minutes for the bus, which would have been ok if somebody had told me or it had stood somewhere. Waiting for a bus not knowing when it will come is stupid.
The ride was fine.
I would have wanted to book the way back with Shuttle Direct as well, but unfortunately it has to be booked 2-3 days in advance, which I missed.
19 April 2026
Unprompted review
Good service as always
22 April 2026
Very well organised with excellent…
Very well organised with excellent communication, an a very friendly and helpful driver !!
23 April 2026
Poor service
On arrival at TFS we were sat on the coach for 20 minutes when we were told by the driver that we'd have to wait at least another 40 mins as he was waiting for another plane to land. We unloaded our baggage and got a taxi.
11 April 2026
Reply from Shuttle Direct
Thank you for your message, and we are sorry for the frustration and inconvenience this caused on arrival.
We understand how disappointing it is to have to wait after a flight, especially when you’re ready to continue your journey. However, we would like to clarify that you had booked a shared shuttle transfer. For this type of service, passengers may be required to wait for other arriving guests before the transfer departs.
The maximum waiting time is up to 60 minutes, and this is calculated from the moment you present yourself to the service provider at the airport meeting point (after baggage reclaim and customs), not from the flight landing time. This is because the shuttle operates on a shared basis and coordinates multiple arrivals.
In your case at TFS, the driver informed you of the remaining waiting time while arranging for other passengers from another incoming flight, which unfortunately resulted in a longer wait than expected at that moment. We understand you chose to take a taxi instead, and we regret that the experience did not meet your expectations.
We truly apologise for the inconvenience caused and appreciate your feedback, as it helps us improve communication around shared transfer services.
You deliver !
22 April 2026
Avoid this bus company if you’re…
Avoid this bus company if you’re relying on them for an airport transfer.
Our group of five had a confirmed pickup booked, but the bus never showed up. We were left stranded at the airport trying to figure out alternative transport after a long journey. To make matters worse, when we contacted the company, they refused to take responsibility and would not issue a refund.
They even asked us to prove that we had called them at the time, which is completely unreasonable given that they failed to provide the service we paid for in the first place.
Overall, extremely poor service, no accountability, and very frustrating to deal with. Definitely not a company I would trust or recommend.
19 March 2026
Unprompted review
Reply from Shuttle Direct
We’re very sorry to hear about your experience and understand how frustrating it must have been to be left without a pickup after a long journey, especially with a confirmed booking for a group transfer.
This is not the level of service we aim to provide, and we regret the inconvenience and stress this situation caused you. We also understand your concern regarding the handling of your refund request and the lack of accountability you experienced.
We would like the opportunity to review this matter again properly for you. If you’re willing, please contact us directly by email at our customer service address including your booking reference and journey details. This will allow us to investigate what happened and assist you further.
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