Shopper Approved Reviews 

831
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its effectiveness in helping businesses grow and manage their online presence. The staff and customer service team are frequently commended for being highly responsive, helpful, and knowledgeable, often going above and beyond to resolve issues and provide guidance. Many people appreciate the quick response times and the seamless integration of the platform with their websites, which contributes to a smooth user experience. However, some customers also noted difficulties with the review submission process, experiencing issues with providing information or accessing review links. A few other people also felt that the service might be company-centric.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, responsive, and genuinely... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting the team's professionalism,... See more

Service

Customers had positive experiences with service, with many reviewers thrilled and highly recommending it,... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick and efficient... See more

Website

People report positive experiences with website, highlighting its ease of use and seamless integration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We trust Shopper Approved to help us manage and publish the ratings and reviews for our online store. They are a great service and always working to improve to keep up with the latest trends in e-comm... See more

Rated 5 out of 5 stars

The team at Shopper Approved have been great with the setup of their review platform on asgonlinestore.com. They have also assisted in encouraging customer engagement in leaving reviews. They don't... See more

Rated 5 out of 5 stars

Shopper Approved gives us everything we need. A way to provide honest reviews for our customers. Lots of tools we like to use such as spreading our reviews across multiple platforms and even the abili... See more

Rated 5 out of 5 stars

"I had the pleasure of working with Jordan Neuenschwander from Shopper Approval, and I couldn’t be more impressed! When we encountered issues with their API, Jordan was quick to step in and help us re... See more


Company details

  1. Software Company
  2. Media Company
  3. Review Site

About Shopper Approved

Written by the company

Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.

Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.

Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).

There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.

************************************************* ATTENTION - PLEASE READ BELOW *************************************************

If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here.

- The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.

- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.

As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.

That being said:

- If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you.

Or...

- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.

*************************************************

Contact info

4.8

Excellent

TrustScore 5 out of 5

831 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(831)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We've used SA for over 10 years...

We've used Shopper Approved at StretchCoach.com for over 10 years and the service has always been fantastic. Our SA reviews are a big help for potential customers looking at our products. Their support is great and they are constantly updating and adding new features, which is good.

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Not only did they help our company move…

Not only did they help our company move from one (horrible) platform to another (Shopify), but they also assisted me with identifying the code in our theme. Above and beyond - special thanks to the development team and Shelbi!
-Graham

24 April 2025
Unprompted review
Rated 5 out of 5 stars

I've been using Shopper Approved for…

I've been using Shopper Approved for several years now and couldn't be happier. Their platform is reliable, easy to use, and packed with powerful tools that help build trust and credibility with customers. The customer service is always responsive and helpful, and the review collection process has significantly boosted my store's visibility and conversions. Highly recommend for any business looking to grow their online presence!

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Incredible Support and Follow-up

This company has been incredible to work with and we use them for two websites. Their attention to detail, continual followup, and walk-through tutorials are so helpful. You never feel you are asking too many questions or left in the dark. We are thrilled to have found them and plan to work with them for a very long time!

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Supprt

We've had a great experience with Shopper Approved. The onboarding was smooth, the team is responsive and helpful, and the platform is easy to use. It's a solid solution for building trust and collecting reviews. Highly recommended.

6 April 2025
Unprompted review
Rated 5 out of 5 stars

Shoppers Approved is amazing!

Shoppers Approved is an amazing company! We needed help with getting reviews for our company and Shoppers Approved are so wonderful and made it happen! The are reasonably priced and customer service focused. It's such a pleasure working with them. Matt and Aaron are the best! Very responsive and made the whole set up process simple and fast. Highly recommend!
-Christine
Hero Industries

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Best Review Service We’ve Tried!

Their support staff is always super helpful, and we love the product itself - collecting Google reviews at checkout has helped us gather 10x the reviews we were getting before when asking via email with other tools.

28 March 2025
Unprompted review
Rated 5 out of 5 stars

A Surprisingly Robust Experience with ShopperApproved

My experience with ShopperApproved was unexpectedly impressive. They went beyond just reviews, bundling in reputation management and a smart FAQ section, features I wouldn’t typically expect from a review-focused platform.

What stood out was how they assigned specialists to each area, tailoring the experience based on my choices.

This seamless integration of tools transforms it into far more than a basic review site. They’ve clearly put thought into creating a comprehensive solution, and their execution is so polished that it’s surprising they aren’t more widely recognized, they can absolutely compete with the big players.

I started with a demo, saw the value firsthand, and quickly became an ongoing subscriber. They’re doing an excellent job at delivering a versatile, user-friendly product that feels both innovative and practical.

Thanks

Rick F

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Great product

The team at Shopper Approved is always responsive and ready with an answer. Their widgets are easy to implement, work great, look great, and are easy to modify if we do need to modify anything. All in all, a very good experience.

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Team

Brayden was a tremendous help throughout the evaluation process. We took over 6 months to make a decision, and he was always diligent with follow-up and never pressured me to make a decision. When it came time for implementation, Ryley helped in exactly the way we needed to get things set up for our specific needs.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Shopper Approved enhances our customers buying experience

We’ve been using Shopper Approved to handle our online reviews, and the experience has been fantastic. Their platform is easy to navigate, making it simple to collect and showcase customer feedback. The team is responsive and genuinely cares about helping us improve our online reputation. We’ve seen a noticeable boost in trust and engagement from our customers since implementing their service. Highly recommend Shopper Approved to any business looking to streamline their review process and enhance credibility!

18 March 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience getting…

We had a great experience getting started with ShopperApproved! Their team was amazing—always responsive and ready to help whenever we needed assistance. The onboarding process was smooth, and their support made everything easy. Highly recommend!

14 March 2025
Unprompted review
Rated 4 out of 5 stars

Update on Home Depot

Previously I wrote about the inefficiency of Home Depot in its customer service department. In all fairness I must give them credit to refunding the full amount of my non-purchase and sent it to my credit card account. End of problem.
And both Mike and Michael were very helpful to me.

20 January 2025
Unprompted review

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