We trust Shopper Approved to help us manage and publish the ratings and reviews for our online store. They are a great service and always working to improve to keep up with the latest trends in e-comm... See more
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Review summary
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Company details
About Shopper Approved
Written by the company
Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.
Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).
There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.
************************************************* ATTENTION - PLEASE READ BELOW *************************************************
If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here.
- The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.
- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.
As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.
That being said:
- If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you.
Or...
- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.
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Contact info
155 31st St., 84401, Ogden, United States
- 888-951-7467
- support@shopperapproved.com
- www.shopperapproved.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We've used SA for over 10 years...
We've used Shopper Approved at StretchCoach.com for over 10 years and the service has always been fantastic. Our SA reviews are a big help for potential customers looking at our products. Their support is great and they are constantly updating and adding new features, which is good.
Not only did they help our company move…
Not only did they help our company move from one (horrible) platform to another (Shopify), but they also assisted me with identifying the code in our theme. Above and beyond - special thanks to the development team and Shelbi!
-Graham
They went above and beyond to make sure…
They went above and beyond to make sure everything is connected ...
I've been using Shopper Approved for…
I've been using Shopper Approved for several years now and couldn't be happier. Their platform is reliable, easy to use, and packed with powerful tools that help build trust and credibility with customers. The customer service is always responsive and helpful, and the review collection process has significantly boosted my store's visibility and conversions. Highly recommend for any business looking to grow their online presence!
Incredible Support and Follow-up
This company has been incredible to work with and we use them for two websites. Their attention to detail, continual followup, and walk-through tutorials are so helpful. You never feel you are asking too many questions or left in the dark. We are thrilled to have found them and plan to work with them for a very long time!
Shopper Approved has helped us greatly…
Shopper Approved has helped us greatly increase our reviews and cart recovery rate.
Excellent Service and Supprt
We've had a great experience with Shopper Approved. The onboarding was smooth, the team is responsive and helpful, and the platform is easy to use. It's a solid solution for building trust and collecting reviews. Highly recommended.
The Shopper Approved team is responsive…
The Shopper Approved team is responsive and easy to work with. Our review volume has significantly increased and they continue to work on optimization after onboarding.
Shoppers Approved is amazing!
Shoppers Approved is an amazing company! We needed help with getting reviews for our company and Shoppers Approved are so wonderful and made it happen! The are reasonably priced and customer service focused. It's such a pleasure working with them. Matt and Aaron are the best! Very responsive and made the whole set up process simple and fast. Highly recommend!
-Christine
Hero Industries
Best Review Service We’ve Tried!
Their support staff is always super helpful, and we love the product itself - collecting Google reviews at checkout has helped us gather 10x the reviews we were getting before when asking via email with other tools.
A Surprisingly Robust Experience with ShopperApproved
My experience with ShopperApproved was unexpectedly impressive. They went beyond just reviews, bundling in reputation management and a smart FAQ section, features I wouldn’t typically expect from a review-focused platform.
What stood out was how they assigned specialists to each area, tailoring the experience based on my choices.
This seamless integration of tools transforms it into far more than a basic review site. They’ve clearly put thought into creating a comprehensive solution, and their execution is so polished that it’s surprising they aren’t more widely recognized, they can absolutely compete with the big players.
I started with a demo, saw the value firsthand, and quickly became an ongoing subscriber. They’re doing an excellent job at delivering a versatile, user-friendly product that feels both innovative and practical.
Thanks
Rick F
Great product
The team at Shopper Approved is always responsive and ready with an answer. Their widgets are easy to implement, work great, look great, and are easy to modify if we do need to modify anything. All in all, a very good experience.
Quality products and service at a…
Quality products and service at a competitive price. Much appreciated!
Amazing Team
Brayden was a tremendous help throughout the evaluation process. We took over 6 months to make a decision, and he was always diligent with follow-up and never pressured me to make a decision. When it came time for implementation, Ryley helped in exactly the way we needed to get things set up for our specific needs.
Shopper Approved enhances our customers buying experience
We’ve been using Shopper Approved to handle our online reviews, and the experience has been fantastic. Their platform is easy to navigate, making it simple to collect and showcase customer feedback. The team is responsive and genuinely cares about helping us improve our online reputation. We’ve seen a noticeable boost in trust and engagement from our customers since implementing their service. Highly recommend Shopper Approved to any business looking to streamline their review process and enhance credibility!
We had a great experience getting…
We had a great experience getting started with ShopperApproved! Their team was amazing—always responsive and ready to help whenever we needed assistance. The onboarding process was smooth, and their support made everything easy. Highly recommend!
Smooth onboarding
Smooth onboarding, great customer service experience.
Update on Home Depot
Previously I wrote about the inefficiency of Home Depot in its customer service department. In all fairness I must give them credit to refunding the full amount of my non-purchase and sent it to my credit card account. End of problem.
And both Mike and Michael were very helpful to me.
Great platform and customer service
Great platform and customer service. Been using it for years on both of my e-commerce sites.
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