Shopify Reviews 

1,646
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, most reviewers were let down by their experience overall. Many people found the platform to have significant issues, leading to a generally unsatisfactory experience. Customers frequently reported issues with orders, including non-delivery, receiving incomplete or incorrect products, and poor quality items. There were also significant concerns regarding unexpected payments, slow processing, and additional charges. Reviewers consistently struggled with customer service, describing it as unhelpful, impossible to contact, and lacking proper support for merchants and buyers alike, while the website itself was often criticized for being unreliable and difficult to use. Though some people previously had good experiences with the platform, noting that customer service used to be effective and they had no prior issues, these accounts are overshadowed by recent widespread problems.

What people talk about most

Website

Customers express significant dissatisfaction with the website, with many warning others to be careful before... See more

Product

Consumers find product experiences to be largely negative, with many reporting that items never arrived or... See more

Order

Reviewers highlight negative aspects of order fulfillment, with many reporting that items ordered never... See more

Payment

Users describe negative interactions with payment, frequently reporting issues such as unexpected deductions,... See more

Customer service

People report negative experiences with customer service, with many describing it as poor, useless, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Pointless app that you are basically forced to use when buying online especially via Facebook. Endless. Verification processes to go through even though you have already used SHOPIFY a hundred times.... See more

Rated 1 out of 5 stars

I've used shopify many times never had a problem before until this week!! Placed two orders both which I had a problem with tried getting in touch but nobody answers complaints!! It's just a scam in e... See more

Rated 1 out of 5 stars

The Review score clearly shows how bad this company is, they clearly don’t give a dam about people getting scammed as they appear to only host scammers. If I see any online shop that uses Shopify I... See more

Rated 1 out of 5 stars

I ordered a Keter storage box from shed UK for £99, but on the receipt, I was buying from a dodgy company called "Bagain Beds"(correct spelling) I received a confirmation saying that I would be notif... See more


Company details


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1.1

Bad

TrustScore 1 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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1.1

All reviews

(1,646)

367 reviews in the last 12 months

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Rated 1 out of 5 stars

Theres that many people been scammed on…

Theres that many people been scammed on here I dont understand why shopify isnt closed down there actually scammers using shopify as a launch pad and shopify are aware they block you from reporting scammers by not allowing you to type a report blocking first name use scammers AVOID..!!..AVOID ..!!

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Is shopify a scammers front

It appears that shopify is a scammers front, they have a huge review list of 1's which I failed to look at.Bought a pilow from them for £50 which I have repeatedly tried to get back. Shopify are as bad as the scammers themselves or connected to them according to so many negative reviews

24 September 2025
Unprompted review
Rated 1 out of 5 stars

I recently ordered from this company…

I recently ordered from this company when I ordered it clearly said buy 1 get 1 free it’s so expensive also. I received only one thing. After I mailed they are replied utterly wrong . Here the attachment not available otherwise I can share the ordered image .They replied

(Thank you for your feedback.
For this problem you have encountered, how about we re-send a new package to you for free?

Let us know if you accept this solution or have further questions. Thanks for your understanding.
Best

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Awful

Awful - i transfered my site to a different account and they still charged me pathetic ai customer support so i have now paid twice for one mont i am a designer and i am now going to move the 30 sites i have with them im going rebuild in wordpress least they are not con artists

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Complete Shambles of a Service! I don’t know why retailers use them…

I don’t know why retailers use them “Shopify/Shop which are inextricably linked” as they don’t process refunds, their tracking is never updated properly and if the website using them happens to be a fake chinese e-commerce site (why do they let this happen a customers should be able to trust Shopify/Shop?) they wash there hands of it and you have to spend the time and go to your bank for a charge back. On three occasions I hit the wrong button when multi tasking and I purchased the item and didn’t get the chance to add the code and gift voucher meaning that I couldn’t cancel and had to send the goods back which is not good for the environment to transport. Why is there no additional step like all others. I am starting not to buy from companies who use this shambles of a service who always wash their hands of all responsibility and pass you back to the retailer when something with their own inadequate e-commerce payment process goes wrong. Get your act together “Shop” and think about the purchasing customer and not just your profits! Retailers please take note if this dire service that your customers are receiving as this must be harming your business!

24 December 2025
Unprompted review
Rated 3 out of 5 stars

I've never had a issue with Shopify but…

I've never had a issue with Shopify but there's a clothing company called .Moveza mode. they sell through the Shopify app. I've had nothing but problems with them made an order 30th November but the package never arrived so I requested a refund yesterday and it's been a full day refund being processed I think it's disgusting how they. Have treated a customer

23 December 2025
Unprompted review
Rated 1 out of 5 stars

Worst app

Worst app. They forced you to download the app "as it works better than the website", but then you can't find vital information for your orders.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

No help at all for customers receiving goods!

Had 2 orders from 2 different companies not be delivered. Followed Shopify advise to contact suppliers direct. I did and had no reply. I tried putting the complaint through to shopify who advised its to late to put a complaint in! They are just as bad as the scammers on line who take your money!

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Utterly crap company used a firm online…

Utterly crap company used a firm online called tt building supplies Chinese outfit i think going by surnames no contact number they trade under shopify as stated in contract no response from the owners ignorant shopify are responsible for all companies under their name so iam holding them to account and I will be pursuing this further with all appropriate legislation laws so between the online company and shopify they are liable for what's coming to them ignorant .

11 December 2025
Unprompted review
Rated 1 out of 5 stars

FRAUDULENT, IRRESPONSIBLE AND UNRESPONSIVE

I had made a purchase of perfumes from a vendor called STYWE on the Shop platform to the tune of £61.91 and the items never showed. I had reached out to the vendor directly and got an apology and a response but still never got my items or a refund. I had reached out to Shopify to inform them of the development with proof of purchase and correspondence but I am yet to get a response from Shopify either. As a respectable company Shopify has a duty of care to its customers to protect them from fraudulent vendors that seek to exploit and take advantage of its customers on its platform.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased

I was sceptical after reading the reviews, after I placed my order, but I have to say, I am extremely pleased with the items and by the quick response to my query regarding delivery. Overall, I would use this company again.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Got scammed

Got scammed. Bare Elements shop claiming to sell makeup didn't actually exist. Purchase was made on Shopify.

Will not use Shopify again. Nowhere on app to help with this.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

STUPIFY NOT SHOPIFY

Pointless app that you are basically forced to use when buying online especially via Facebook. Endless. Verification processes to go through even though you have already used SHOPIFY a hundred times. It’s gotten to the point where with the constant verify email verify mobile number. After having gone through the shops own processes I just give up. (Your loss today BOY LONDON). They should rename this app STUPIFY!

10 December 2025
Unprompted review

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