Shopify Reviews 

Ordered from them middle of September it is now 1st of December and still not received my item have sent numerous emails all ignored don’t waste your money a scam company.

I bought a solid gold chain and crucifix, 2 weeks after wearing it it turned silver, contacted the shop and there ignoring me,can't get my money back,was sold fake goods

Scammers paradise, anyone can use this site. Shopify will let anyone trade on their site no controls. Calvris Black Friday scam buy one get one free. Signs you in to a monthly subscription. Reviews say cream doesn't work and money back a scam.

Horrible! Three orders never delivered...vendors don't respond. Total scam. Reported to Shopify and they refused to help. They gave me a laundry list of tasks I had to do to chase my refund knowing most people are going to sat efff it and walk away. In my case $200. They do not vette their vendors....absolute wild west for scammers. If youa scammer this is the platform for you. They let you operate with total abandon. Sleezify

Total scam company. Ordered a burberry coat for 90 pounds. Had to keep emailing. Item arrived 2 weeks late. It's a wrong size fake that costs 20 quid. 15 complaints totally ignored. It's all Chinese fakes and no law protects you. You have been warned

This is an ongoing matter. The support chat kept freezing for me. Shopify has unlawfully taken £25 a month since Dec 24. Despite sending evidence this was unapproved and a representative confirmed both accs cancelled in Dec 24, payments were reinstated directly from my bank account! I have now raised this multiple times and shockingly only received 3 months of refund! Terrible provider and I wouldn't recommend to anyone.

The worst ever service within web commerce. Raised compliant their system emailed me asking for providing response. I emailed back from the same thread now their email address in unrecognisable. It is a complete joke looks like scam. Not contact with Their support. STAY AWAY FROM SHOPIFY.

This company allows Scammers to use there platform, FRIVOR are a scammer and are taking money without delivering goods advertised . Complete Scam , you have been warned .

I really wish I could leave out a star in the box, for a disgusting outfit like this, using my personal details, when I have never used their site, this should be illegal, I was about to complete an order online when I got to the payment page I had a text to MY phone from Shopify, I have never used them before and have never opened an account with them, now I have one, so why are they using my information without my consent, a warning to others when you purchase an item, do not leave your details on a page for the next time, Shopify will use your data and open up an account for you

the products are from china of very poor quality and damaged.. it is a scam.. you can't even make a return.. you can't find them by email or by phone.

I am reporting a store that I believe was hosted on Shopify.
I placed an order on [05.10.2025], but the item was never delivered.
The store’s website is now offline and I can no longer access it.

I do not have the exact store URL because it no longer works.
The seller is not responding to emails, and I suspect this was a fraudulent shop.
Merchant name (Toolsfirst)

Companies that use this payment method are usually unprofessional. But Shopify is guilty too, as they take your cash but refuse to refund and put the responsibility on the merchant. So the company ignores you. Take the loss and tell everyone: never use Shop or Shopify. They take no responsibility for purchases. You can't get a human on the phone or via chat, and the AI just repeats: "Contact the merchant." In this case, British Homes Direct.
No refund. I took a loss of £250. Don't pay with Shopify. Don't buy from British Homes Direct. Just find an alternative.

Absolute scam, DO NOT USE!

They trick extra money while paying

Will not buy via this platform again, in fact if it was the only payment option would use a different retailer, they offer no consumer protection and continue to host ceased to trade companies even when notified.

The best thing I’ve done is move my website to another provider. Shopify have lost £££s due to absolutely 0 merchant support. If you want to set up a successful business DO NOT use shopify they are beyond useless and do not care about their merchants. I’ve had lots of chargebacks due to scammers yet all evidence is submitted showing this and yet it still goes on the scammers favour so not only am I the innocent party charged £10 per transaction I loose the items and money paid. Shopify no where to be seen! Their charges are ridiculous too plus slow with payments compared with others! I’ve finally had enough and moved, wish I had done it sooner !

Absolutely hideous system that companies are signing up to. Purchasers are often not aware that they have been transferred to Shopify. They hold bank details without authorisation and trying to get to speak to anyone in customer services is absolutely impossible. I have tried many times to get my personal details deleted to no avail.

As a seller I have had at least 25 fraudulent sales and attempts to buy. 2 charge backs when they received the digital item. Then £10 on top of that I have to pay as well as the refund. The buyers bank had all the evidence it could be fraud by the red banner on the sale ! Yet continued with the chargeback !

Avoid! Avoid! Avoid!
Worst customer service experience.
I finally canceled my Shopify subscription today due to the COMPLETE LACK OF CUSTOMER SERVICE!
I'm just migrating my shop to another provider...

I cancelled my store as it was costing way too much for an over complicated system. Tried to transfer my domains to Squarespace, spent an hour on the chat to an advisor who said it was done. Then closed my account. Transfer did not work and I was told it needed to be reopened at my expense of another £25 just to transfer again.
Absolute joke of a company!!!