Shopify Reviews 

1,657
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, most reviewers were let down by their experience overall. Many people found the platform to have significant issues, leading to a generally unsatisfactory experience. Customers frequently reported issues with orders, including non-delivery, receiving incomplete or incorrect products, and poor quality items. There were also significant concerns regarding unexpected payments, slow processing, and additional charges. Reviewers consistently struggled with customer service, describing it as unhelpful, impossible to contact, and lacking proper support for merchants and buyers alike, while the website itself was often criticized for being unreliable and difficult to use. Though some people previously had good experiences with the platform, noting that customer service used to be effective and they had no prior issues, these accounts are overshadowed by recent widespread problems.

What people talk about most

Website

Customers express significant dissatisfaction with the website, with many warning others to be careful before... See more

Product

Consumers find product experiences to be largely negative, with many reporting that items never arrived or... See more

Order

Reviewers highlight negative aspects of order fulfillment, with many reporting that items ordered never... See more

Payment

Users describe negative interactions with payment, frequently reporting issues such as unexpected deductions,... See more

Customer service

People report negative experiences with customer service, with many describing it as poor, useless, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Pointless app that you are basically forced to use when buying online especially via Facebook. Endless. Verification processes to go through even though you have already used SHOPIFY a hundred times.... See more

Rated 1 out of 5 stars

I've used shopify many times never had a problem before until this week!! Placed two orders both which I had a problem with tried getting in touch but nobody answers complaints!! It's just a scam in e... See more

Rated 1 out of 5 stars

The Review score clearly shows how bad this company is, they clearly don’t give a dam about people getting scammed as they appear to only host scammers. If I see any online shop that uses Shopify I... See more

Rated 1 out of 5 stars

I ordered a Keter storage box from shed UK for £99, but on the receipt, I was buying from a dodgy company called "Bagain Beds"(correct spelling) I received a confirmation saying that I would be notif... See more


Company details


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1.1

Bad

TrustScore 1 out of 5

2K reviews

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1.1

All reviews

(1,657)

374 reviews in the last 12 months

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Rated 1 out of 5 stars

SHOPIFY is little more than a front for SCAMMERS!

Ordered my sisters birthday present (sunglasses) from a website called Pricestore (also goes under the name proboutique) on 31/1. Website said sunglasses would take a couple of weeks to arrive. To date, no sunglasses were received. Oddly, the website says they were delivered on 2nd Feb (they definitely were not). Have tried calling the shop multiple times, however their phone number is dead(?) Also emailed 3 times, however the email address is also dead...I've now contacted my bank to stop my card before it can be used fraudulently. Also tried to report the shop to Shopify, however every time I try it says there was an error? I have serious reservations about Shopify and it's own legitimacy if it can't even take possible fraud seriously. AVOID AT ALL COSTS!

26 February 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID SCAMMERS FRAUDSTERS

I’ve emailed them on several occasions amd never get a reply this is a big con website,This is a scammers website always pay by paypal and your money will be safe don’t pay any other way avoid like the plague this company is the worst company I’ve ever dealt with if they are a company that is

3 February 2026
Unprompted review
Rated 1 out of 5 stars

We have just migrated our already…

We have just migrated our already operating store to shopify and they are now holding all of our money for 3 weeks which is causing us financial issues. Shopify are unwilling to review this. You think you are getting 3 day payment return but if your new to them ( not a new business) BEWARE and prepare to stall 3 weeks of income.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Agree with all the bad reviews about…

Agree with all the bad reviews about this platform , used by scammers and they don’t help to sort any disputes, if i m buying anything and find out they are using shopify, I will cancel and not go ahead with my purchase.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Ordered an item which came incomplete

Ordered an item which came incomplete. I contacted seller…no response. Tried to contact Shopify….unable to…A viscious circle of getting nowhere. Will not be using this platform again.

10 January 2026
Unprompted review
Rated 1 out of 5 stars

If it looks too good to be true, then it probably is

A poor version of what was advertised. A scam I think. Difficult to set up due to poor instruction leaflet. It seems I need to keep the item charging whilst in use. Sound and vision issues. Not good! No obvious means of contacting vendor to give direct feedback and ask questions.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a Keter storage box from shed…

I ordered a Keter storage box from shed UK for £99, but on the receipt, I was buying from a dodgy company called "Bagain Beds"(correct spelling) I received a confirmation saying that I would be notified when shipped. I tried to contact Bagain Beds several times but with no response. Now the site seems to have been taken down, avoid at all counts.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

Bought from zj bargains

Bought from zj bargains which use shopify . Evri messed up delivery only 1 item of 3 delivered . Zj bargains never answered 4 emails of complaint , nothing from Shopify and no updates from Evri . Luckily paid via Paypal so referred to them . Got refund on last day of Paypal investigation with no contact from the terrible 3 . Avoid Zj bargains , Shopify and Evri like the plague or you will loose .Paypal rescue from dodgy dealers especially Zj bargains .

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting company need to be shut down!

Disgusting company need to be investigated!

The report form does not work, you cannot get in contact with them and they allow dodgy sellers to use their site. I have been scammed and there is no way for me to get help! I have closed my shop account!

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Shopify, very dodgy in my experience

I ordered a Keter storage box from shed UK for £99, but on the receipt, I was buying from a dodgy company called "Bagain Beds"(correct spelling) I received a confirmation saying that I would be notified when shipped. I tried to contact Bagain Beds several times but with no response. I've contacted Shopify as I paid in full through Shop Pay but I've got no help whatsoever as they don't do refunds.
I've yet to find out what the hell is the purpose of Shopify except to help scammers.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

FORCED DOUBLE PAYMENT: Shopify is holding my money hostage despite 2x identity verification!

I am writing this to warn other merchants about Shopify's absurd internal procedures and misleading support advice. I have been stuck in a nightmare for over a month and a half.

The Situation: I bought a theme for my first store. When I closed it and wanted to transfer the license to my new store, a Shopify agent explicitly told me: "Buy the theme a second time to save time, and we will refund your first purchase." This was a trap.

The Facts:

It has been over 45 days and I am still waiting for my refund.

I have followed every single instruction and completed the Stripe Identity Verification TWICE.

Despite more than 10 follow-up emails, I am now being told the refund is "not guaranteed" because of a "different email address" issue—even though it was THEIR agent who told me to proceed this way!

Shopify is essentially forcing me to pay twice for the same digital product that I already own. Their support admits I’ve jumped through every hoop, yet they refuse to release my money. This is unprofessional and feels like a scam to keep merchant funds.

Support Tickets: #63484540 and #63292466.

Shopify, fix your internal errors and refund my original purchase immediately. I will not stop updating this review until the money is back in my account.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered an item through Shop Pay from MIJORI

I ordered an item through Shop Pay from MIJORI. No hat, no refund and no help at all from Shopify. All they said was "Your complaint has been forwarded to the merchant." Basically, try your luck with them but don't bother us about your missing money.
Basically, AVOID.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

What went wrong is not a question what…

What went wrong is not a question what went right one of the worst decision made to purchase from these cowboys never ever again they didn’t even keep their promise of delivery within 7 days no sign of my parcel and lost my money no refund available worst decision people being warned don’t believe what you see all rubbish just to attract like such similar companies offer that looks ridiculous and you fall for it and then trouble starts you have no way of contacting them and no replies nothing you have just been conned

30 January 2026
Unprompted review
Rated 1 out of 5 stars

PRETTYGIRLSBOUTIIQUE VERY DISAPPOINTED WITH SHOPIFY SERVICE

I am a new small business called Prettygirlsboutiique. I made my website on Shopify trying to make sales. I had been with them for a year and a half, paid for marketing and all. Only to only ever get 1 sale on the website over the 1 year+ I have been with them. Which is weird to me as I expected to sell more, as I had Google ads also and the SEO works.

Also I had an app called Shopify collective to add other sellers products on my website to give more options to my customers and to make my website more busy. However same issue no sales. Once I had 1 sale on the website it was with a company called GETTODAY selling women’s clothes. Which I had a discount on my website and the supplier agreed to sell at the price I had set with the Boxing Day discount. After the app Shopify collective, charged me the full product price and I had to cover the Boxing Day discounted price difference on top of the paid product. Which I felt was unfair as we’re supposed to make profit not make losses on the website. Then I cancelled and refunded the customer so everything could be sorted. But my payout got charged to pay the supplier and keep me on a minus. So I recreated a new order to get the refund back to from the customer as I didn’t know what else to do due to have NO HELP AT ALL. Then the supplier was told by me not to send an item and not to fulfill but he still did anyway and charged my payout again the full amount. My payout is stuck on £45.06 debt over items I never sold or made any profits instead I’m stuck in debt. I’m very disappointed and wouldn’t recommend this company to anyone THEY DONT HAVE ANY CALLINT OPTIONS. Seems weird and scam because every company has a call section for emergencies. This issues has been going on since December 26th when this 1 order was placed. And today’s 29/01 still no solution I’m being asked to cover the debt even though the GETTODAY suplier doesn’t want to refund the funds from the item he had returned to him.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

I recently had an interaction with Rose…

I recently had an interaction with Rose and Hays who has a Shopify store regarding a personalised gift, and unfortunately, it was a very disappointing experience. While the products themselves may look appealing online, the level of customer service provided by the owner, Emily, was quite off-putting.

I found the communication style to be unprofessional and surprisingly dismissive. There was a noticeable lack of humility when addressing my concerns, and the overall tone felt condescending rather than helpful. It is always a shame when a small business owner’s attitude makes the buying process stressful instead of enjoyable.

Based on the rudeness I encountered, I wouldn't feel comfortable recommending this shop to others who value respectful and friendly service.

18 November 2025
Unprompted review
Rated 1 out of 5 stars

Stop trying to take money after I cancel!

You are nothing but money grabbing scammers and you need to be closed down! No customer support! Only a chat that never connects! taking money after cancellation!??? If you attempt to take money from my account again I will seek legal advice and sue! Your days are numbered shopify!

22 January 2026
Unprompted review
Rated 1 out of 5 stars

The Review score clearly shows how bad this company is

The Review score clearly shows how bad this company is, they clearly don’t give a dam about people getting scammed as they appear to only host scammers. If I see any online shop that uses Shopify I will simply move on as it appears you will have an excellent chance it’s going to be a bad experience.

I do not understand why any reputable company would use this service when the reviews point to scams therefore, they will be tard with the same brush.

18 January 2026
Unprompted review

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