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Shepley Heating and Plumbing Reviews 

442
•
TrustScore 5 out of 5

4.9

Boiler and Heating Service
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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the staff as professional, knowledgeable, and reliable, highlighting their pleasant and respectful approach. Reviewers frequently highlight their promptness, with jobs often completed quickly and engineers arriving on time as scheduled. People appreciate the thoroughness of their work, often noting how engineers go above and beyond, leaving the work area clean and tidy. Many people consider them their preferred company for heating and plumbing needs, often recommending their services without hesitation. Customers also value their excellent communication, from clear explanations and helpful advice to timely service reminders.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the excellent, friendly, and efficient... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business. We... See more

Rated 5 out of 5 stars

Amazing service as always. I called at lunchtime and the job was finished the same day. They went above and beyond in the investigation to get rid of the pipe entirely rather than capping it under t... See more

Rated 5 out of 5 stars

This is my go to heating company. Professional, prompt, polite and knowledgeable. They go the extra mile to help. Within half an hour of reporting that my boiler had broken down, Derek was on site. Th... See more

Rated 5 out of 5 stars

I can highly recommend them for boiler repairs and new installations. They recently went through a diagnostics program to solve issues with our regular boiler that was over 25 years old. After severa... See more

Company details

  1. Boiler and Heating Service

Written by the company

Shepley Heating and Plumbing, based in Banbury, are a family run heating and plumbing company, who have been trading since 2005. We operate in Banbury and the surrounding villages. Our friendly team of fully qualified heating engineers specialise in Worcester Bosch boilers and can offer extended guarantees of upto 10 years. We are trained by Worcester Bosch, so our knowledge and expertise is always up to date. Our plumbers are NVQ Level 3 qualified in Plumbing and we are Unvented Cylinder qualified.

Contact info

4.9

Excellent

TrustScore 5 out of 5

442 reviews

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4.9

All reviews

(442)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Had a small problem with the boiler

Had a small problem with the boiler. They booked us in quickly, Rob attended on time and fixed it.
Great service and very efficient. Nice people to deal with, Great to know they've got your back when the temperature is -2 outside!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Robert is very customer focused

Robert is very customer focused, from booking to doing the service on my boiler & gas fire nothing was too much trouble, very professional pleasent, & reliable & knowledgeable, I highly recommend this company. Thank you shepley. Keep on doing what you do. Looking after your customers.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Great plumber, very personable and reassuring

Robert was great with our boiler service. He was very pleasant and personable to deal with and was really clear with everything. We felt reassured with the work carried out and will definitely be going with Shepley again in the future!

8 January 2026
Unprompted review
Rated 4 out of 5 stars

Boiler service - very straight foward

The on line booking systems was very easy to use as was the on-line payment system. Good communications before the service. The engineer was very personal and quickly got on with the service. It was encouraging that he checked the boiler and the 2 hot water cylinders as part of the service. Report detailing what was cover in the service was sent by email the next day along with the invoice. Overall we were happy with the service and will use them again.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Having Shepley Heating and Plumbing to…

Having Shepley Heating and Plumbing to both service our Boiler annually and respond to all our other plumbing requirements we may need over time is very good. We have used this company for over 20 years and they always try to work with you to meet your needs in a timely manor.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Shepley Heating & Plumbing are our go…

Shepley Heating & Plumbing are our go to default company. We’ve arranged appointments with them over several years and found them to be nothing short of professional in every aspect of business.
We can highly recommend them.
Thank you all at Shepley.
David & Sharon.

10 November 2025
Unprompted review

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