This was our first Shearings trip and we were impressed with the standard of coaches and having alcoholic drinks on board! Marco, our coach driver was attentive with a great sense of humour. However... See more
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First time with Shearings. Taken by taxi to their changeover station in Lymm. Really nice coach, allocated seats. The driver was very obliging and ensured no luggage was left behind, etc. Good hot... See more
Went on our first Shearings holidays to London on the Abba Voyage trip & had an absolutely brilliant time. We've been on lots of coach holidays with other companies but our driver on this trip Chris... See more
Company replied
Hiya Our Driver Derek on Our Coronation Street Experience Tour WAS SO Helpful & Explained Everything & More On Our Trip ! Wonderful Driver ! Shearings Holidays KNOW How To Look After Their Cus... See more
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Company details
About Shearings Holidays
Written by the company
Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.
We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.
If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.
And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.
Shearings
Written by the company
- Bag your next holiday for just £1pp deposit!
- For a limited time only, you can secure a hassle-free holiday for just £1pp SUPER-low deposit – miss it and you’ll miss out!
Contact info
Sunway House, Canklow Meadows, S60 2XR, Rotherham, United Kingdom
- 01709 249686
- customer.services@shearings.com
- www.shearings.com
4.2
Great
12K reviews
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This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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HOTEL was not at a good standard,rooms…
HOTEL was not at a good standard,rooms too small, refused 1st two offered, 3rd room was larger but still not what I call 3 star,mold around window and walls , carpets were dirty bathroom also not cleaned more ingrained dirt around shower,which I wouldnt use.Driver was not helpful parked too far away from \York so we were not able to walk into main area so trip was waste of time. Too many negatives to mention more.
1 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and that there were several aspects of your trip that you found disappointing.
We’re particularly sorry to hear about the issues you experienced with the hotel, including the condition and cleanliness of the room and bathroom. We understand how important comfortable, well-maintained accommodation is to the enjoyment of your holiday, and we will share your comments with the relevant teams for review.
We’re also sorry to hear that you were disappointed with the arrangements for visiting York and that you felt unsupported during your trip. Your feedback regarding the driver and the location of the drop-off point is important, and we will ensure this is looked into.
Thank you again for bringing these concerns to our attention. We value all feedback from our guests and use it to help us improve the experience we provide.
Shearings Customer Service (MB)
Our first Shearings Holiday
This was our first coach holiday and we enjoyed every minute of it. We were impressed with how easily they got people from all over England and Wales to be on the same coach in Folkestone. We enjoyed the ferry trip and Eurotunnel trip back. Our hotel in Rouen was nice and had a pool. Monet’s House and Gardens and Rouen were lovely and the Palace of Versailles is easily the most impressive place we have ever been. Steve and Sherri were great. Steve’s driving was very good and the information he gave was very clear. Sherri was great with all of the passengers. They were friendly but professional at the same time and I have worked in hotels for 36 years. Would definitely recommend this trip. The best thing was sitting back and relaxing and not having to worry about the car or driving on the other side of the road!!
26 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that your first coach holiday was such an enjoyable experience and that you were able to relax and enjoy every moment of your journey with us.
It’s fantastic to hear that the travel arrangements worked so smoothly and that you enjoyed the ferry and Eurotunnel crossings. We’re pleased that you enjoyed visiting Monet’s House and Gardens, Rouen, and the incredible Palace of Versailles, as well as the comfort of your hotel.
We’re especially grateful for your kind words about Steve and Sherri. It’s wonderful to hear that Steve’s driving and clear information helped make your journey enjoyable, and that Sherri’s friendly and professional approach was appreciated by all passengers. We’ll be sure to pass on your praise to them.
Thank you for recommending this trip and for choosing to travel with us. We hope to welcome you on another journey in the future.
Shearings Customer Service (MB)
The staff manning the phones are really…
The staff manning the phones are really polite, kind and helpful.
3 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that our telephone team provided such polite, kind, and helpful service.
We’ll be sure to pass on your lovely comments to the team, as they’ll be pleased to know their support is appreciated. Thank you for choosing to travel with us, and we look forward to assisting you again in the future.
Shearings Customer Service (MB)
The customer service was very clear and…
The customer service was very clear and helpful, we are looking forward to the holiday, thankyou.
3 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re delighted to hear that you found our customer service clear and helpful.
It’s wonderful to know that you’re looking forward to your holiday with us. We hope you have a fantastic time and enjoy every moment of your journey.
Thank you for choosing to travel with us, and we look forward to welcoming you on board.
Shearings Customer Service (MB)
I had a senior moment when booking and…
I had a senior moment when booking and booked for 2027;the staff at shearings sorted it out for me and got it changed,
3 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re pleased to hear that our team was able to help resolve the booking issue and change your holiday details for you.
We understand that mistakes can happen, and we’re delighted that our staff were able to make the process simple and stress-free. We’ll be sure to pass on your kind comments to the team.
Thank you for choosing to travel with us, and we hope you have a wonderful holiday.
Shearings Customer Service (MB)
Our trip to Bournemouth and Jersey was the last ever with Shearings in…
Our trip to Bournemouth and Jersey was disappointing to say the least
The only time we were on a Shearings coach was from the pick up in Rugby to Bournemouth after that it was Bland’s coaches or the Jersey ones ( circa 1990’s). So much for that
The Bournemouth hotel the ‘EastCliff’
Is now an overspill -rooms only -for the Carlton which is 2 car parks away and is the only one with the pool, wi fi, modern 3 pin plugs, and visible staff! All meals have to be taken there. The dinners chosen in advance and trolleyed into the room while their other guests had table service
The EastCliff alas is downtrodden and shabby, and no one to come in to tidy the room on the two, two -night stays we had there.
The Hotel in Jersey was far superior
However, in spite of the general dissatisfaction of everybody on that holiday- and their rep being inundated with complaints and my own personal letter to the Managing Director there hasn’t been a peep out of them. No apology, no explanation. No giving a damn. That is unforgivable in business
Shearings, which had such a good name is being trashed by Ledger who took them over.
As for a Recommendation?
Use another company!
5 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that your trip to Bournemouth and Jersey did not meet your expectations and that you were left disappointed with several aspects of your experience.
We’re sorry that the arrangements regarding the coaches, hotel accommodation, and meal service were not what you had anticipated. We understand how important the overall experience is, and we appreciate you sharing your concerns about the EastCliff Hotel, the facilities available, and the service you received during your stay.
We’re also sorry to hear that you feel your previous correspondence and concerns were not acknowledged. We understand how frustrating it is to feel that your feedback has not received the response it deserved, and we will ensure your comments are shared with the relevant teams for review.
Thank you again for taking the time to provide your feedback. We value all guest comments and use them to help us review and improve the experiences we provide.
Shearings Customer Service (MB)
First Shearings trip
Went on our first Shearings holidays to London on the Abba Voyage trip & had an absolutely brilliant time. We've been on lots of coach holidays with other companies but our driver on this trip Chris Macneill was the best driver, he was so friendly, happy, funny & informative about everything. He definitely went above & beyond for his passengers. The hotel was comfortable & clean but the only thing I must say is that the evening meal wasn't what we were expecting, it was a buffet style meal rather than choosing what you want & it being served. We normally have just plain food so there wasn't much we would eat to be honest. Will be travelling wiyh shearings again in the future.
26 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that your first holiday with us, the London Abba Voyage trip, was such a brilliant experience.
It’s fantastic to hear your kind words about Chris. We’re so pleased that his friendly, informative, and entertaining approach helped make your journey so enjoyable. We’ll be sure to pass on your praise to him, as we know he’ll appreciate your recognition of the effort he put into looking after his passengers.
We’re also pleased to hear that you found the hotel comfortable and clean. We’re sorry, however, that the evening meal arrangements did not meet your expectations. We appreciate your comments regarding the buffet-style dining and the choice available, and we will share this feedback with the relevant teams for review.
Thank you again for choosing to travel with us. We’re delighted to hear you’ll be travelling with us again in the future, and we look forward to welcoming you on board.
Shearings Customer Service (MB)
Went on trip to paris
Went on trip to paris . Splendid paris weekend break . Was amazing well organised by drivers Mark and rich . Mark was so helpful explaining everything timings and things to do . Or evening meal in Paris was excellent and night drive to effiel tower was spectacular Mark waited for tower to light up but a storm came in .. he then drove a little bit more were the tower just light up so we could get. Photo.. thank you Mark and Rich you were amazing helpful cheerfully driver
26 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you enjoyed your Paris weekend break and that it was such a memorable experience.
It’s lovely to hear your kind words about Mark and Rich. We’re pleased that Mark’s helpful information, organisation, and cheerful approach helped you make the most of your time in Paris. It’s fantastic to hear that they went the extra mile, including finding the perfect opportunity for you to see the Eiffel Tower illuminated and capture those special photos.
We’ll be sure to pass on your praise to Mark and Rich, as they’ll be delighted to know how much you appreciated their efforts.
Thank you again for travelling with us. We hope to welcome you on another journey in the future.
Shearings Customer Service (MB)
You had cancelled my original trip and…
You had cancelled my original trip and so I had to Phone to re-organise a new one. Your agent could not have been more helpful or understanding and accommodating outstanding Customer Service. Her name was Laura.
2 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback. We’re sorry that your original trip had to be cancelled, but we’re delighted to hear that Laura was able to assist you in finding a suitable alternative.
It’s wonderful to know that Laura provided such helpful, understanding, and accommodating service. We’ll be sure to pass on your kind words to her, as she’ll be pleased to hear that she made a positive difference during your booking experience.
Thank you again for your patience and for choosing to travel with us. We look forward to welcoming you on your journey.
Shearings Customer Service (MB)
The staff are very friendly and helpful…
The staff are very friendly and helpful and polite
27 June 2026
Unprompted review
Reply from Shearings Holidays
e're delighted to hear that you found our staff friendly, helpful and polite. Providing excellent customer service is very important to us, so it's wonderful to know that our team made such a positive impression.
Thank you for taking the time to share your feedback. We look forward to helping you with your future travel plans.
Shearings Customer Relations (MB)
What happened to Customer Service?
Last year I had a medical emergency and nearly died. I'm 79 years old. Whilst in hospital I decided to book a trip to see the village Emmerdale had been set in which was scheduled for June 2026 with Shearings (Coronation Street and Emmerdale Village experience). However 10 days before departure received email to tell me that we wouldn't be visiting Esholt where Emmerdale had originally been set. I would get refund of £25 a person and we would be spending the afternoon in Skipton as the Emmerdale characters occassionally referred to it. I rang and explained that visiting Esholt was the whole purpose of my booking and requested a refund as the trip was now pointless. Was told I could not have refund as it was a minor change to schedule (?). Eventually was told someone would ring me back that day but no-one did and then got a call on day of departure asking where I was! No-one has rung or written to me and I am absolutely gutted and disgusted at their lack of customer service. They have £550 of my money for promising something they then cancelled at the last minute.
26 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback.
We are very sorry to hear about your recent experience and the distress this situation has caused you, particularly given your health circumstances. We fully appreciate how important this trip was to you and understand your disappointment regarding the change to the itinerary.
We regret that the alteration from Esholt to Skipton meant the holiday no longer reflected the specific experience you had booked. While itinerary adjustments are sometimes necessary due to operational or local factors, we are sorry that this change, and the way your subsequent request was handled, has left you feeling so let down. We also apologise for the lack of follow-up communication you experienced, which is not the standard of service we aim to provide.
We are truly sorry for the upset caused and appreciate you bringing this to our attention.
Warm regards,
Customer Relations (SB)
Warning if you have to cancel your…
Warning if you have to cancel your holiday. £1 deposit only is advertised , in reality you are paying £100 as at cancellation point you are requested to pay another £99.
Obtuse advertising.
1 July 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback.
We’re sorry to hear that you feel the deposit terms were not clearly explained and that this caused frustration when you needed to cancel your holiday.
Our “£1 deposit” promotion is intended to make booking more accessible, with the remaining deposit balance becoming payable in line with the booking conditions and timing of cancellation. However, we appreciate that this structure may not have been clear at the point of booking, and we’re sorry for any confusion this has caused.
Your comments regarding how this information is presented are very helpful and will be passed to the relevant teams for review, as we are always looking to improve clarity and transparency in our communications.
Thank you again for your feedback.
Warm regards,
Customer Relations (SB)
A good booking experience
Having never used Shearings Holidays before I wasn't sure what to expect but I was pleasantly surprised at how easy it was to negotiate their website.
I had no problems in arranging this holiday. It was a good booking experience,
30 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to leave your 5-star review.
We’re delighted to hear that you found the booking process easy. We always aim to make things as simple and straightforward as possible for our customers.
Thank you again for your feedback. We look forward to welcoming you on your holiday.
Kind regards,
Customer Relations (SB)
First class customer care
I was booking a holiday online when I received a curtesy call from your representative, he was so professional, helpful and engaging that i carried on booking with him.He is an excellant representative for Shearingsnothing was to much trouble for him.
30 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Pickups & Transfers
Booked a trip to France from the North of England. Did not receive our schedule until 5days before the trip.
The pickup was 0305 transfer to Scotch Corner change to feeder coach then another change to tour bus to Folkestone then approximately 3 hr wait for ferry then onto Rouen.
At the time of booking none of this was explained to us; had we been given this information we would not have booked.
30 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for taking the time to share your feedback, Mr Hepple.
We’re sorry to hear that the travel arrangements for your trip to France did not meet your expectations and that the full journey itinerary was only received shortly before departure. We appreciate how important it is to have clear and timely information when planning a holiday, particularly when multiple transfers and early pick-up times are involved.
We also understand your concerns regarding the complexity of the journey from the North of England, including coach changes and waiting times. These routes are planned to ensure efficient connections across different departure points, but we are sorry that this was not made clear at the time of booking. Your comments about pre-booking information are very helpful and will be shared with the relevant teams for review.
We’re sorry that this experience left you feeling you would not have booked had you known the full details in advance. Feedback like yours is important in helping us improve the clarity of our holiday information.
Thank you again for your comments.
Warm regards,
Customer Relations (SB)
The staff have always been so polite…
The staff have always been so polite and helpful when im booking. I think the holiday itself is good value for money.Chris and Graziella are amazing drivers , they go above and beyond their duties and always make you smile and laugh. I always want to go away with them they are excellent
30 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you for your 5-star review.
We're delighted to hear that you find our booking team polite and helpful, and that you feel your holidays offer good value for money.
It’s especially lovely to know that Chris and Graziella made such a positive impression on your travels. We’re pleased to hear they go above and beyond their duties and help make your journeys enjoyable, with plenty of smiles and laughter along the way. We will be sure to pass on your kind comments to them.
Thank you again for taking the time to share your experience. We look forward to welcoming you on another Shearings holiday soon.
Warm regards,
Customer Relations (SB)
I spoke to a lovely lady who went out…
I spoke to a lovely lady who went out of her way to help me, sorry I didn’t get her name.
29 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Excellent booking process
Excellent lady who
I made the booking with was understanding and very helpful. Nothing was to much trouble. A first rate experience.
29 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
Needed to cancel becuse wife is not…
Needed to cancel becuse wife is not well. What did we get a faul mouth human in the phone. Saying it wasn't good enough and even tho its life or death. Basically ur going to rip me off before the due date. Nope ur not the whole uk should never book this company of bullies especially the old who can't fight back
18 June 2026
Reply from Shearings Holidays
Thank you for taking the time to share your feedback, Mr Gater.
We're very sorry to hear about your wife's illness and sincerely hope she makes a full recovery.
We are also sorry to learn that you were dissatisfied with the service you received when contacting us. We expect our colleagues to treat all customers with courtesy, empathy and professionalism, particularly in difficult personal circumstances, and we're sorry if this was not your experience.
We appreciate how upsetting it can be to have to cancel a holiday due to unforeseen circumstances. Our cancellation charges are applied in accordance with our booking terms and conditions, but we regret that the way this was communicated has left you feeling so disappointed.
Your comments regarding your experience will be shared with the relevant management team for review.
We wish your wife all the very best and thank you again for bringing your concerns to our attention.
Warm regards,
Customer Relations (SB)
I rang Sheerings customer services on a…Sunday
I rang Sheerings customer services on a Sunday to see if it was possible to move my holiday dates. I had booked it as a surprise for my partner and it clashed with several family events. The people a Sheerings could not have been more helpful, I rang the wrong department but the young man who answered the phone quickly transferred me to the correct number to deal with my problem. It was all done cheerfully, professionally and made me feel at ease, my problem was No problem to them. When I had finished the call everything was done and dealt with. My new holiday dates and booking reference were given to me and I put down the phone feeling relieved and very impressed with the service. Five star rating very well deserved.
28 June 2026
Unprompted review
Reply from Shearings Holidays
Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB
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