Shearings Holidays Reviews 12,256

Customer service is very satisfactory and helpful. Confirmation of booking and itinerary do explain very detailed.

Great friendly drivers , comfortable and clean hotels , kept informed of incuded tours

Call handler easg to chat with and knew what he was talking about

Trouble free experience from start to finish of booking our New Year break. No problems whatsoever.

I had already expressed my concerns by phone to Shearings about the hotel we would be staying at for our Chelsea flower show trip as I had seen the reviews on trip advisor.I was assured by Shearings that they vetted the hotel’s they use and it was to a good standard.
I find it hard to believe in this day and age that Shearings would think that the hotel they used was suitable. It was shabby,dirty and neglected. The food and dining experience was reminiscent of a 1970’s Benidorm package holiday.
The trip itself appeared haphazard and disorganised. The bus was an hour late picking us up from Chelsea flower show and we were left standing waiting in the heat for an hour.I realise that there is the traffic to contend with but other companies were picking up their clients on time.I have emailed Shearings with details of my experience but have yet to receive a response. My advice would be to research the hotel you will be staying at and look at using a different coach company.

Went on the Ostend scenic coast and Bruges trip apart from Bruges which was absolutely beautiful the rest of the trip was a waste of time and money , The hotel was ok but the school like rules were something I hadn’t witnessed since I was at school, Breakfast time you had to take your tray and choose what you wanted then go and sit down,dinner was 7pm no earlier and everyone had to be seated at your table before they would start serving,no choice of menu you had what ever they were serving on that day so if you didn’t like it you went without.now to the drinks they gave us raffle tickets 5 each per day different colours for different days this made us feel like second class and very embarrassing.why they couldn’t have drinks added to the room I don’t know so overall we definitely won’t be doing that again waste of money.

First Class service. The young man that dealt with my booking was friendly, knowledgeable and efficient.

I thought the web pages and booking form were very professional and straightforward to use even for someone my age!!

Lovely lady helped me with the booking of my holiday

First time with Shearings and what great customer service services , Keely so helpful in rearranging our holiday ( we had booked the wrong date!!) not often you experience such a helpful , friendly and knowledgeable person to deal with your problem , thank you 🙏🏼

I have gone 5 coach holidays booked in 2026 and I have also booked
6 coach holidays for next year 2027
as the tour's are excellent, and you send taxi to pick me up in menston on the Monday and on the Friday a taxi to take me back to menston, Leger Shearings Holidays and excellent, and I always book with Shearings Holidays

I spoke to Liam who was very helpful and patient with me.
I feel very confident that my husband and I will have a great break.

Excellent service and pleasure to deal with Simba

very helpful travel advisor who went the extra mile to find a holiday that suited

Don’t be fooled by their £1 deposit claim! If you have to cancel for whatever reason it will cost you £75 each!
I don’t think this method of advertising does the company any good, better to stick with reality and quote the correct deposit in your advertising.

EASY TO USE WEBSITE AND CHECKING OUT ALL HOLIDAYS ON OFFER.
EASY TO BOOK ON LINE AND PAY DEPOSIT.

All went well paid deposit then end.
But there was nowhere for me to book my coach seat?
I phoned immediately but no one there ?
I need to book my seat and be by the window.
Why didn’t the coach seats come up ?

Our trip was to Lake Como, Lake Maggiore & the Bernina railway
Hotel Bazzoni was good, staff pleasant & a good choice of food.
Our coach broke down on the way through Switzerland & also on the day of our Bernina railway trip. We then discovered that our coach was not a Shearings coach but had been subcontracted (with Shearings livery)
We were taken to the Bernina railway the following day by an Italian coach company. Although we went on the Bernina railway it was not the Express that we had paid for in advance.
We would like to think we will get an apology & a refund!

3 days later
We have received a full refund for The Bernina Railway. Thank you.