Bought a used Kia Picanto from S G Petch York, much better dealing with a family company rather than large used car sales operation. We were dealt with by Kevin who was able to answer all our questi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a customer of the Richmond branch for over twelve years. Even though the garage is an hours drive and 35 miles from my home, it is worth the drive to get the customer service from them, ev... See more
Company replied
I can't say enough good things about this body shop repairs garage. They provide absolutely exceptional service every single time. Phil was outstanding as always—super knowledgeable, clear about what... See more
Company replied
From the first telephone call enquiring about the car, to the pick up it from the dealership, everything went very smoothly. Easy process of part exchanging my older vehicle. Sam,the Automotive Sales... See more
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Company details
Written by the company
SG Petch has been a family-owned business since 1977, with multiple dealerships across York, Richmond, Middlesbrough, Durham, Sunderland, and Darlington. We specialise in new and used car sales, servicing, MOT testing, accident repairs, and electric vehicle sales and maintenance.
Contact info
McMullen Road, DL1 1XZ, County Durham, United Kingdom
- reviews@sgpetch.com
- www.sgpetch.co.uk
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Happy Days
It was stress-free.There was no pressure to buy . The sales executive Tim Vaughan is to be congratulated .
28 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your lovely feedback. We’re delighted to hear that your experience was stress-free and that you felt comfortable without any pressure to buy. We’ll be sure to pass your kind comments on to Tim. Thank you for choosing SG Petch!
Recently took my car for service and…
Recently took my car for service and MOT. The staff were very friendly and professional. Work was completed in a timely manner with no issues.
28 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for taking the time to leave us a review. We’re pleased to hear that you found the team friendly and professional and that your service and MOT were completed promptly and without any issues. We really appreciate your feedback and look forward to welcoming you back to SG Petch in the future.
Excellent service
Tegan provided an excellent service. She was professional, friendly, helpful & understanding. Well done.
29 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your lovely feedback. We’re delighted to hear that Tegan provided such a professional, friendly and helpful service. We’ll be sure to pass your kind comments on to her. Thank you for choosing SG Petch!
It is important to me that my Hyundai…
It is important to me that my Hyundai Tucson is Dealer serviced and repairs done at SG Petch my experience is always very good and felt looked after and its at a reasonable price Very good reception staff and service staff
21 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your excellent review. We’re delighted to hear that you continue to have such a positive experience with our service team and that you feel well looked after whenever you visit S G Petch.
Maintaining your Hyundai Tucson to the highest standard is important to us, and we’re pleased that our reception and workshop teams have provided friendly, professional service at a fair price. We really appreciate your continued trust and look forward to welcoming you back again.
All good very reasonable prices
Working with Alan was an excellent experience. He was very pleasant and explained everything of use to me. The car was turned out in excellent condition.
6 May 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your lovely review. We’re delighted to hear that Alan provided such an excellent experience and made sure everything was explained clearly throughout the process. It’s great to know you were happy with the condition of your vehicle on collection. We’ll be sure to pass on your kind words to Alan, and we hope you enjoy your new car. Thank you for choosing S G Petch!
As I have used Ryan Robertson
As I have used Ryan Robertson, now at Jaecoo Darlington, I had no problem giving him my order for my new J7 black limited phev. He showed he was very knowledgable about the vehicle, same as he was with the Mazda franchise. Not pushy very helpful and extremely friendly.
24 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your fantastic review. We’re delighted to hear that Ryan provided such a helpful, friendly and knowledgeable experience when helping you choose your new Jaecoo J7 Black Limited PHEV. It’s great to know his expertise and customer-focused approach have continued to make a positive impression. We’ll be sure to pass on your kind words to Ryan, and we hope you enjoy your new vehicle. Thank you for choosing S G Petch Darlington!
First Class Service
The service reception staff were extremely helpful and very friendly. The car had obviously had a valet before I collected it after the service.
23 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your kind review. We’re delighted to hear that our service reception team provided such friendly and helpful support. It’s great to know your car was returned to you looking its best after your service. We really appreciate your feedback and look forward to welcoming you back to SG Petch in the future.
A Good Experience
A pleasure to deal with Emma at S G Petch. Very helpful and thorough. Very happy with our new car
1 August 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your lovely review. We’re delighted to hear you had such a positive experience with Emma and that she was able to make the process helpful and straightforward. We hope you enjoy your new car and thank you for choosing S G Petch.
1st class again
S G Petch Durham were 1st class as usual.
Traded our car in for a new one and Karen was brilliant from start to finish, she did everything and made it effortless for us.
She is a credit to the company. In fact every member of staff deserves credit for their friendliness. We would not go anywhere else 😊
4 August 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your fantastic review! We're delighted to hear Karen made your car change so easy and enjoyable. Your kind words about her and the rest of the team mean a great deal, and we're thrilled to know you wouldn't go anywhere else. Enjoy your new car, and we look forward to seeing you again!
Excellent Service
Excellent Service. I have been with H.G. PETCH for many years now and I am always extremely satisfied with the excellent service I receive from all the staff.
My grateful thanks.
13 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your kind words and for your continued loyalty over the years. We're delighted to hear you've consistently received excellent service from our team. Your support means a great deal to us, and we look forward to welcoming you again soon!
Recently acquired an omoda5 shs
Recently acquired an omoda5 shs. After test driving the 5 and 7 I opted for the 5. Ryan was superb in getting deal sorted. Fortunately (for me) there had been a cancellation so delivery was about 3 weeks.
On collection he went through the settings and set most of them for me so all I had to do was drive away.
This is my third car from sgp darlington.
17 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your wonderful review and for choosing SG Petch Darlington for your third car! We're delighted to hear Ryan made the whole process straightforward, from helping you choose the OMODA 5 SHS to getting everything set up ready for collection. We hope you enjoy every mile in your new car, and we look forward to welcoming you back again in the future!
Went to SGPetch Darlington to look at a…
Went to SGPetch Darlington to look at a Jaecoo. Met Ryan whom arranged test drive. Had a good run out.
On return discussed info of the car.
Ryan was very informative and helpful.
Had no quarms in purchasing the vehicle. Turn around in two days which was amazing. Ryan and the team must have worked pretty hard to do this for us.
Any questions I sent were replied to ASAP.
Picked up car today straight forward hand over.
Only ever used SGPetch about30 yrs ago.
Well done and Thank you all.
1 August 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your fantastic review! We're delighted to hear Ryan and the team made your Jaecoo purchase such a smooth and enjoyable experience. We'll be sure to pass on your kind words to Ryan, and we hope you enjoy your new car. Thank you for choosing SG Petch again after all these years!
It was the first time I have used SG…
It was the first time I have used SG Petch of Middlesbrough Gary was the salesman who was very good made us feel at ease with purchasing the car and the test drive was good and also exchanging my Kia the after sales has been fine very satisfied with S G Petch
15 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for choosing SG Petch Middlesbrough for the first time and for taking the time to leave such a lovely review. We're delighted to hear that Gary made you feel at ease throughout the purchase, that you enjoyed the test drive, and that the part exchange of your Kia went smoothly. It's also great to know our aftersales team has continued to provide a positive experience. We really appreciate your feedback and look forward to welcoming you back in the future. Enjoy your new car!
The KIA service department at…
The KIA service department at Darlington were exceptional despite my purchasing the car from another dealer , when I had a problem and the response from Kia Stockton was lacking , I tried SG Petch on the off chance Mike on workshop control and Rachel on the service desk did everything possible to help and rescued the situation they are a credit to SG Petch
29 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for taking the time to share your experience. We're delighted to hear that Mike and Rachel were able to step in and help when you needed it most. Providing excellent service and support to every customer, no matter where they purchased their vehicle, is something we take great pride in. Your kind words will be passed on to both of them – we're sure they'll really appreciate your feedback. We look forward to welcoming you back to SG Petch Darlington in the future.
Use recalls to make money from customers
My Fiat was on a recall for a seat belt clip. I contacted SG Petch, they told me they couldn't arrange an appointment date until the part arrived. The part arrived and they texted me to call them, I did and was told they would call me back, once they knew the amount of time needed to do the work as they wanted the car for a full day and charge me for a replacement car. They have not called me back twice, clearly they don't want to do the recall work as I didn't want to pay them a car hire fee. I've contacted Fiat to see if they can recommend a reliable garage that doesn't use a recall to make money from customers.
14 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and apologise for the lack of communication regarding your recall appointment. This is certainly not the level of service we aim to provide. We would appreciate the opportunity to investigate what happened and help resolve this for you. Please contact the Branch Manager directly at your earliest convenience so we can look into your case and assist further.
Natalie was superb as per usual.
Natalie was superb as per usual.
My hire care was beautiful brand new do I was very happy.
These guys all round are wonderful.
The only thing I will say that disappointed me was they didn't do a complimentary car wash...
I've had this done by other companies which is great, but SG Petch didn't which is a let down.
14 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for taking the time to leave us a review. We're delighted to hear Natalie looked after you so well and that you were pleased with your hire car. We also appreciate your feedback regarding the complimentary car wash. We're always looking for ways to improve our service, and your comments have been noted. We hope to welcome you back again soon.
Dave Harker helped me choose the…
Dave Harker helped me choose the perfect car and I love love love my new omodo 5 I would highly recommend this company
10 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your wonderful review! We're so pleased to hear Dave helped you find the perfect car and that you're loving your new OMODA 5. Your recommendation means a lot to us, and we wish you many happy miles ahead!
First Class Service
We have been using SG Petch of York now for 5 years having our Kia e-Nero serviced and Mot’d and the service they have provided has always been first class. Everyone we have ever dealt with has been friendly, polite, helpful, accommodating and professional.
Recently we were badly let down by the lease car company we were using.
So, we had to look for a new deal and instead of trying a third party lease company, because we wanted to stick with Kia, we chose to go directly to SG Petch.
The sales guys Nick initially and then Paul were great. No sales pressure, no bull just good honest advice, and they were more than competitive compared to ‘other’ leasing companies. We had a budget we needed to keep to and managed to get the car we wanted (EV3 GT Line) within that budget.
No pressure, no stress a real pleasure to deal with. I cannot recommend SG Petch and their staff highly enough.
17 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your fantastic review and for your continued loyalty over the past five years. We're delighted to hear you've consistently received first-class service from our York team. It's great that Nick and Paul were able to make the switch to your new EV3 GT Line such a smooth, pressure-free experience while helping you stay within budget. We truly appreciate your recommendation and look forward to supporting you for many more years of happy motoring!
Car collected as arranged
Car collected as arranged. Don’t mind the £10 charge as it’s convenient for me. Returned clean and valeted. I also notice that the stop start thing when you are in neutral with handbrake on, is working for the first time, yeah!
9 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your feedback. We're pleased to hear your vehicle collection was convenient and that your car was returned clean and valeted.
We're also glad to hear the issue with the stop-start system has been resolved and that everything is now working as it should. Thank you for choosing us, and we look forward to welcoming you back in the future.
SG PETCH, Darlington
Part exchanged my 6 Yr old Peugeot 308 GT line for a Mazda 2 hybrid in July this year. I'm extremely happy with the 25 reg car and SG Petch, Darlington. It was detailed well upon collection and had a full tank of petrol. My praise is for Anthony, who dealt with us. He was extremely friendly, knowledgeable, didn't keep us waiting around and didn't try the sterotypical car salesman act on me, (unlike the salesman at another Mazda dealership a few days prior, who actually told us they didn't really want any Peugeot and they'd only take it to auction!) Anthony offered a fair price for my car, (£2000 more than the apparant top price the other guy said he could offer against another, more expensive Mazda 2!) acknowledged its very low mileage, very well kept condition and said he would sell it easily on the forecourt.
In my opinion, if you're thinking of buying a car from SG PETCH, go to the Darlington dealership and ask for Anthony!
2 July 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your fantastic review. We're delighted to hear how pleased you are with your new Mazda 2 Hybrid and your experience with SG Petch Darlington.
It's great to know Anthony provided a friendly, knowledgeable and straightforward service, helping make the part-exchange and purchase process a smooth one. We'll be sure to pass on your kind words to him.
Thank you for your recommendation, and we hope you enjoy your new Mazda for many years to come.
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