ETA: Customer service reached out, offered to replace my order with something else. When I couldn’t find anything else I wanted, they refunded my full purchase amount. The design wasn’t what I... See more
Company replied
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Pouches underwear featuring high quality, performance intensive fabrics, super sexy styles and groundbreaking dual pouch design,Keeps Intimate Areas Comfortable
United States
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Finally underwear designed for men. After years of cramming all the ‘goods’ in briefs, or ‘free-balling’ in boxers, manufacturers have discovered males have interest in trying underwear that create a comfortable pouch for the family jewels, separate from the friction and sweat of the thighs. Jewels no longer migrate to the crotch to be crushed, a feature a traditional ‘jock’ worked well for. But even the trusty jock crammed all the male anatomy into one spot. Separatec features a nifty front opening for the male member to enter its own compartment and to suspend in free-fall. The sensation of freedom from the bind of underwear is gone, allowing the tool to let gravity take its course. This sensation is liberating, similar to exiting the shower and before briefing-up. And the member is quickly accessed with a ‘fly’ at the bottom of the ‘tool-only’ pouch and there’s no scrambling to find the member when nature calls. The waistband is wide and comfortable, the legs don’t roll or ride-up when putting on your pants and the elastic fabric breathes. Best underwear I’ve owned to date!

Reply from Separatec
Product is exactly as described. Good quality materials and perfect fit. Would highly recommend for those who live an active lifestyle.

Reply from Separatec

Reply from Separatec
UPDATE:
My opinions on the underwear are still unchanged but after this review I was able to get my customer guarantee and get a refund on my order 😄
despite the claims made on the website about the underwear, these underwear ride up like crazy and are ever worse than the underwear i thought i was originally upgrading from so i went back. also, i find the dual pouch advertisement to be misleading considering that there is no second pouch just extra fabric for your balls and the one separated pouch for your hose. they’re definitely wearable but i wish i could get rid of them. i contacted customer support after making a purchase of 6 underwear on my first order with a guaranteed no questions ask return on my first order (Which it was) and had gotten no response after weeks. this is also after providing two different emails for me to be reached at. I’m never buying separatec again.

Reply from Separatec
The response after the order and the fast delivery and the best men’s underwear on the market. I’ll never go back

Reply from Separatec
The best underwear on the market. Don't get sheeth. Sheeth squeezed my balls

Reply from Separatec
I love the quickness of your orders coming to my porch. I like to do a pouch due to I’m trans and have to wear a packer. The only thing that I would like to see is the ring to hold everything and place was a little bit smaller, but probably for the regular male they probably don’t have this problem. But I love the underwear and will always be a customer even when I get my bottom surgery thank you

Reply from Separatec
I’ve been trying to return these but get no response. I’ll never do business with your company again.

Reply from Separatec
I have sent two e-mails to Separatec about the horrible quality of the rayon bamboo underwear they sell. I am a senior on a fixed income and paid $50.00 for these underwear that are literally disentegrating with two washings. They have refused to contact me in any way.
They are a company out of Hong Kong I found out and they just have the worst customer service. No phone numbers to speak to a person. They are a rip off company!! Do not buy from them because their underwear are trash!!! How they get all of the 5 star ratings is something I don't understand except that the ratings are fake and so is the pledge that they will bend over backwards to address your issue until the customers is satisfied. Baloney!!! They don't care!!! I will never purchase anything again from them nor will I recommend their underwear!!!

Reply from Separatec
Easy to do business with Separatec. They stand behind their product. Are in communication with customer. Shipments are easily tracked

Reply from Separatec

Reply from Separatec
I had ordered a set previously and they were pretty good, just expensive. I tried less expensive brands after multiple times and nothing worked in a manner where I was comfortable. Had to come back for round 2.

Reply from Separatec
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