ETA: Customer service reached out, offered to replace my order with something else. When I couldn’t find anything else I wanted, they refunded my full purchase amount. The design wasn’t what I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like their products, honestly the best underwear I've ever had. They also did a great job with contacting me promptly to notify me that the item of my chose was out of stock, offered alternat... See more
Company replied
I accidently put the wrong size on my order. I let the service department know and they sent me a new order and only charged me for the shipping. Thank you. The cotton boxer briefs are very comfort... See more
Company replied
The fabric and waistband is very soft and comfortable, and the seams do not create any irritation. The front pockets could use a bit of extra space and looseness to avoid shifting with squatting and... See more
Company replied
Company details
Written by the company
Pouches underwear featuring high quality, performance intensive fabrics, super sexy styles and groundbreaking dual pouch design,Keeps Intimate Areas Comfortable
Contact info
United States
- service@separatec.com
- www.separatec.com
4.3
Excellent
420 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
my favorite underwear!!!
22 October 2024
Reply from Separatec
Thank you for your praise and support. We will repay your trust and support with more attentive service.🤝🤝
The quality and price is a value.
22 October 2024
Reply from Separatec
Thank you for your praise and support. We will repay your trust and support with more attentive service.🤝🤝👍
These are great underwear
These are great underwear. Soft and silky but not silk. Cool and dry.
22 October 2024
Reply from Separatec
Thank you for your praise and support. We will repay your trust and support with more attentive service.💪💪
Reply from Separatec
Thank you very much for your praise. We will provide you with quality products and services with a more attentive attitude.
Satisfied And content
The quality and comfort is unsurpassed in this product. You gain a repeat customer!!!
23 October 2024
Reply from Separatec
Thank you for your praise and recognition of us. We will continue to be customer-centric and better meet your needs. We hope to serve you again.
Awesome product
23 October 2024
Reply from Separatec
Thank you very much for your praise and affirmation. We will continue to work hard to provide you with services and products that exceed your expectations.
Prints and moisture wicking fabrics.
My recent ordered was processed and shipped quickly. I like the print fabrics and the moisture wicking fabrics. I wish more of the new prints were available in the briefs style ( and I don’t mean the bikini briefs - I tried those and didn’t like them -ended up getting rid of them.)
21 October 2024
Reply from Separatec
Thank you for taking the time to share with us your thoughts on your recent underwear purchase. We really appreciate your candid feedback as it helps us improve our products and ensure a better experience for all of our customers.
Thank you again for your continued support. We hope to bring you the comfort and satisfaction you desire!
I only wear separatec underwear now
I only wear separatec underwear now. They are the most comfortable, and I never have problems with chafing or the legs riding up anymore.
22 October 2024
Reply from Separatec
Thank you for your praise and recognition of us. We will continue to be customer-centric and better meet your needs. We hope to serve you again.
Great products but not USA based it…
Great products but not USA based it takes a very long time
22 October 2024
Reply from Separatec
We are very grateful for your praise and recognition. We will continue to provide you with high-quality products and services. We hope you will always be in a good mood and get better and better!
Website and order entry
23 September 2024
Reply from Separatec
Thank you for your support. 🤝If you think our products are good, please share them with your friends. 👍We look forward to meeting you again! I wish you a happy shopping and a happy life!🌹
Super easy exchange process
Super easy exchange process! I had zero problems with my exchange, which made me very happy.
21 September 2024
Reply from Separatec
Thank you for your support. 🤝If you think our products are good, please share them with your friends. 👍We look forward to meeting you again! I wish you a happy shopping and a happy life!🌹
Reply from Separatec
Thank you for your support. 🤝If you think our products are good, please share them with your friends. 👍We look forward to meeting you again! I wish you a happy shopping and a happy life!🌹
Comfortable fit boxers
23 September 2024
Reply from Separatec
Thank you for your support. 🤝If you think our products are good, please share them with your friends. 👍We look forward to meeting you again! I wish you a happy shopping and a happy life!🌹
So far a very good product
So far a very good product, very happy with my purchase. Just waiting to see how they hold up.
23 September 2024
Reply from Separatec
Thank you for your support. 🤝If you think our products are good, please share them with your friends. 👍We look forward to meeting you again! I wish you a happy shopping and a happy life!🌹
Reply from Separatec
Thank you for your support. 🤝If you think our products are good, please share them with your friends. 👍We look forward to meeting you again! I wish you a happy shopping and a happy life!🌹
These are the most comfortable boxers I…
These are the most comfortable boxers I ever worn.
And my junk fits comfy in the hole. They are nice and cool and keep the sweat down.
22 September 2024
Reply from Separatec
Thank you for your support. 🤝If you think our products are good, please share them with your friends. 👍We look forward to meeting you again! I wish you a happy shopping and a happy life!🌹
Tried them all, and Separatec reigns supreme
I have tried all the old brands, all the new brands, all the brands that advertise on social media, all the expensive brands, and Separatec is the only underwear I wear every day. The bamboo viscose is soft, comfortable and moisture-wicking in all weather. The dual pouch system is supportive, comfortable, flattering and helps prevent dermatitis.
26 August 2024
Reply from Separatec
Thank you for your support. 🤝If you think our products are good, please share them with your friends. 👍We look forward to meeting you again! I wish you a happy shopping and a happy life!🌹
Needs a little more room
Having a separate area for your penis is a great idea, but these are still a little snug. A larger pouch would make these perfect!
26 August 2024
Reply from Separatec
Thanks for sharing your idea with us. Your thoughts were well-heard and noted by our design team. We value customers' feedback, which motivates us for the better.
Please be assured that I have submitted your issue suggestion to our design and production department for investigation and survey. Many thanks for your kindly suggestion on our products and we will try our best to improve our underwear for a better wearing experience.
Hopefully, we can see some changes in the future.
Reply from Separatec
Thank you for your support. 🤝If you think our products are good, please share them with your friends. 👍We look forward to meeting you again! I wish you a happy shopping and a happy life!🌹
The most comfortable undies ever.
The most comfortable undies ever.
You have to at least try these out.
I'm a definite return customer.
Luvs!
27 August 2024
Reply from Separatec
Thank you for your support. 🤝If you think our products are good, please share them with your friends. 👍We look forward to meeting you again! I wish you a happy shopping and a happy life!🌹
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