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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the comfort, softness, and durability of the materials. Many consumers appreciate the unique design features, such as the separate pouch, which provides support and keeps them dry. People often mention that these are the most comfortable underwear they have ever owned and plan to continue purchasing them. However, some customers were dissatisfied with their order experience, citing issues with incorrect sizing or products not meeting their expectations. A few people also felt that the customer service was not always effective in resolving their concerns, particularly regarding exchanges or refunds, and some experienced delays or non-receipt of their orders.

What people talk about most

Product

Clients share positive opinions on product, with many praising the comfort, fit, and unique dual-pouch... See more

Quality

Customers consistently note positive experiences with quality, highlighting the super soft, comfortable, and... See more

Order

People report ambiguous experiences with order. Many customers praise the quick and easy ordering process,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the excellent and helpful... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers praise the comfort and design, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

ETA: Customer service reached out, offered to replace my order with something else. When I couldn’t find anything else I wanted, they refunded my full purchase amount. The design wasn’t what I... See more

Company replied

Rated 4 out of 5 stars

I really like their products, honestly the best underwear I've ever had. They also did a great job with contacting me promptly to notify me that the item of my chose was out of stock, offered alternat... See more

Company replied

Rated 4 out of 5 stars

I accidently put the wrong size on my order. I let the service department know and they sent me a new order and only charged me for the shipping. Thank you. The cotton boxer briefs are very comfort... See more

Company replied

Rated 4 out of 5 stars

The fabric and waistband is very soft and comfortable, and the seams do not create any irritation. The front pockets could use a bit of extra space and looseness to avoid shifting with squatting and... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Pouches underwear featuring high quality, performance intensive fabrics, super sexy styles and groundbreaking dual pouch design,Keeps Intimate Areas Comfortable


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

420 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Best and comfortable!

Best and comfortable!

28 May 2024
Separatec logo

Reply from Separatec

Thank you for your valuable feedback.
It’s lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else we could do to upgrade our service, please don’t hesitate to reach out to us.
Have a wonderful day!

Rated 5 out of 5 stars

This is the best underwear I have ever…

This is the best underwear I have ever bought. Love the fit and feel. 100%recommend these.

12 June 2024
Separatec logo

Reply from Separatec

Thank you for your valuable feedback.
It’s lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else we could do to upgrade our service, please don’t hesitate to reach out to us.
Have a wonderful day!

Rated 3 out of 5 stars

The guys at Separatec must have the balls of a 10-year-old boy Part 2

Well, the current design allows a tiny bit of extra material where your scrotum sits, but to describe this as a “pouch” is extremely misleading.
The common understanding of a “pouch” is something you’re able to put something into, right ?? Well not in this case. Ok if you have the scrotum and ball size of a prepubescent 10-year-old boy, you might be able to fit it “into” this area, but once puberty hits forget it.

Some people actually describe this “pouch” as more of a “hammock” which is bizarre at best. Men don’t need “hammocks” for their balls, they have a scrotum for that which has evolved to do an exceptionally good job of healthily maintaining your balls temperature for optimum fertility and its muscles are more than enough to provide you with “support” unless you have an underlying medical condition such as a hydrocele or other scrotal swelling.

What the design concept of these underwear is all about is keeping everything “separated” hence I assume the brand name “Separatec”.

What the current design does is actually the opposite, in that due to the lack of a proper anatomically sized and formed “pouch”, the underwear squeezes and squashes your ball up against your perineum and the inside of your thighs, increasing their temperature, causes excessive sweating and promoting jock itch and potentially a reduction in fertility.
Now this isn’t due to a size fitting issue, I am just an average sized guy down there, I know this for a fact as previously mentioned, and I have ordered and am using the correct size of underwear, this is simply a very easily remedied design floor.

If you turn your Separatec underwear inside out and examine the construction of the second “pouch” you’ll find it constructed from two small panels sown together down the middle and to the main part of the underwear around its edge. Its capacity is completely impractical for anyone post puberty.
The very simple fix would be to change to size of each panel so that when it is sown together it has the capacity to accommodate the scrotum without undue squashing in the same way the pouch for the penis does.
I would say the average adult male's scrotum has the potential volume and size when warm of that of a tennis ball,
Any “pouch” should be able to easily fit without compression that volume, otherwise it becomes, at best, an uncomfortable gimmick.

The biggest failure of all the “pouch” brands of underwear I’ve trialled is that they just simply do not do the job they claim in their advertising.
All the other brands I have tried would require a major redesign to achieve their claims, but Separatec only really needs to do a minor change the cloth pattern size and shape for the scrotal pouch without actually having to change its design or construction.

Come on Separatec be the first on the market to "give the sack a sack" and make an effective and truly dual pouch pair of underwear designed for the average male anatomy.

I sent my review to Separatec several weeks ago for their comments first before publishing which they completely ignored which seems par for the course of experiences here of their customer services.

You choose if you'd buy a product from a company which fundamentally doesn't do what it claims then ignores it's customers.

26 August 2023
Unprompted review
Separatec logo

Reply from Separatec

Thank you for sharing your insights with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. Unfortunately, there was some miscommunication on our part. We are working to fix it so that an incident like this never happens again.
We apologize for any inconvenience this has caused you and sincerely appreciate you taking the time to offer helpful suggestions.

Rated 1 out of 5 stars

TERRIBLE CUSTOMER SERVICE!

I ordered a new style of this underwear to try. I ordered my size from their size chart and the underwear are too large. Now they do not want to exchange or refund because I tried one pair on out of three....
TERRIBLE CUSTOMER SERVICE!

SEPRATEC rather loose a client then make this right!

25 August 2023
Unprompted review
Separatec logo

Reply from Separatec

Thank you for sharing your insights with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. Unfortunately, there was some miscommunication on our part. We are working to fix it so that an incident like this never happens again.
We apologize for any inconvenience this has caused you and sincerely appreciate you taking the time to offer helpful suggestions. Please reach out if you have any further questions or concerns.

Rated 3 out of 5 stars

My first pair I received were briefs

My first pair I received were briefs, I’m not a huge fan of briefs but tried them and found them to be pretty comfortable and everything fits where it’s supposed to. So later I ordered 3 pairs of the boxers, they are really soft but the pouch hole for penis sits to high making it difficult for your penis to stay in. And also trying to gain access for urinating is not easy because the flap wraps up to high. It’s a good idea but they need to pay attention to a males anatomy

8 July 2022
Unprompted review
Separatec logo

Reply from Separatec

Thank you very much for your feedback.
I have submitted your feedback to the relevant department. I hope that our progress will be felt afterwards. Thank you very much for your willingness to leave your valuable feedback.

Rated 1 out of 5 stars

DELIVERY IS TAKING FORVER

TERRIBLE CUSTOMER SERVICE AND NOT 4 TO 7 BUSINESS DAYS SHIPPING. LIARS. RATHER BUY ON EBAY OR AMAZON THAN HERE!

7 December 2022
Unprompted review
Separatec logo

Reply from Separatec

We are sorry that I didn't bring you a good service experience. We are working to fix it so that an incident like this never happens again.

Rated 1 out of 5 stars

No delivery of $73.00 order

No delivery of $73.00 order. No customer service response after two emails. Don't buy this product! I just wish I had read the reviews on this company before I purchased. Obviously scam artists.

Finally got tracking information. Site said it was delivered! Notified company that no delivery was made on the date stated because USPS doesn't deliver on a a federal holiday (11-11-22). Company apologized for the screwed up tracking information when contacted again. Package finally showed up at the end of the following week. Overall, disappointed. Sizing off. Large is really XL size. Too much fabric in groin area.

15 November 2022
Unprompted review
Separatec logo

Reply from Separatec

Thank you very much for your feedback.
I have submitted your feedback to the relevant department. I hope that our progress will be felt afterwards. Thank you very much for your willingness to leave your valuable feedback.

Rated 1 out of 5 stars

no response in an attempt to exchange for a smaller size

I received a pair of shorts and wanted to return for a smaller size. I sent several emails over a period of two weeks. I also sent a message through the company website. I've heard nothing from them. Not sure how long it takes for them to respond but two weeks seems excessive to me. I'll write another review if and when I ever hear back from them.

20 July 2022
Unprompted review
Separatec logo

Reply from Separatec

Thank you for feedback.We apologize for any inconvenience this has caused you. Please reach out if you have any further questions or concerns.

Rated 1 out of 5 stars

My order was never delivered to me and…

My order was never delivered to me and their customer service offered to reship the order or give me a gift card rather than a refund which is what I requested. They stopped responding to my emails after I asked for a refund to my original payment method and have pretty much taken my $75 from me. They are crooks and clearly lack respect for the customers that keep their business running.

12 March 2022
Unprompted review
Separatec logo

Reply from Separatec

We are sorry that we did not bring you a great shopping experience. You can check to see if the shipment has been rescheduled for you. If you have any questions, please contact us again.

Rated 5 out of 5 stars

Best boxer briefs I've ever had bar none !!!!!!!!

The boxer briefs are the best men's underwear I have ever worn Period !!!! So I got these after years of my testes sweating and just to dam hot as well as my penis being always smashed together. Before after sex with the wife and putting briefs back on I would always sweat and itch, now testes are separated and held up like my wife is holding them, I love it. Okay I may not be well endowed but without an erection I may have 4 to 6 inches hanging there to insert in the separate penis hole. it's awesome it lets my penis hang instead of being squished with my testes. You look down and think hey that's not bad. My wife actually gets excited seeing the outline of my penis. The wife loves the fact she can pull the erect penis through the hole in front. I think it's got to be healthier for the penis to be in that position. I bought 1 box of 3 boxer briefs to try and 2 days later bought 3 more boxes and threw out every old pair I had . I'm sold, these things are the best !!!!!

19 February 2022
Unprompted review
Rated 1 out of 5 stars

Zero customer service - avoid

I was really looking forward to trying these boxers, but unfortunately they're just not for me. The separation is initially comfortable, but as you move around, sit down etc things just don't stay put and it ends up being less comfortable that standard boxers with a pouch. I've emailed Separatec numerous times over the last couple of weeks to return the unopened packs and have been completely ignored.

17 January 2022
Unprompted review
Separatec logo

Reply from Separatec

We are sorry that we did not bring you a great shopping experience. It may be that your email went into the spam mailbox and we did not receive your email. Please contact us again (service@separatec.com or marketing@separatec.com)

Rated 1 out of 5 stars

gangsters

bought almost $200 worth of underwear and it still has not came. emailed and facebook messenger to them multiple times but no response... i then find this review page online to realise i have most likely been duped. go with another company.

-------------------------UPDATE--------------------------

This comment was posted on 05/01/2022, and now 2 years and 4 months later. they tell me my responses may have went to spam. no no, you are just useless at responding. i look forward to your response in 2028

5 January 2022
Unprompted review
Separatec logo

Reply from Separatec

We are sorry that we did not bring you a great shopping experience. It may be that your email went into the spam mailbox and we did not receive your email. Please contact us again (service@separatec.com or marketing@separatec.com)

Rated 5 out of 5 stars

Best underwear I've worn period

Best underwear I've worn period. Its like wearing nothing at all. My balls have a pouch and my cock has one too. Definitely make you look nice and big in front, love that.

15 December 2021
Unprompted review
Rated 1 out of 5 stars

Poor product and no response after…

Poor product and no response after multiple emails to them.

12 December 2021
Unprompted review
Separatec logo

Reply from Separatec

We are sorry that we did not bring you a great shopping experience. It may be that your email went into the spam mailbox and we did not receive your email. Please contact us again (service@separatec.com or marketing@separatec.com)

Rated 5 out of 5 stars

Excellent product

Excellent product. Been wearing this brand for 1yr and half . Very comfortable . Great for separating the penis from the balls . Would highly recommend to any guy to try .

10 November 2021
Unprompted review
Rated 1 out of 5 stars

Shady Company

Requested to cancel order 20min after order was placed. Got an aknowledgement of cancellation and order was still shipped. Very unprofessional and unethical.

12 August 2021
Unprompted review
Separatec logo

Reply from Separatec

We apologize for any inconvenience this has caused you. We are working to fix it so that an incident like this never happens again.

Rated 1 out of 5 stars

Ordered them and never got them

Ordered them and never got them. Repeatedly wrote mails, never got a reply!

28 July 2021
Unprompted review
Separatec logo

Reply from Separatec

We are sorry that we did not bring you a great shopping experience. It may be that your email went into the spam mailbox and we did not receive your email. Please contact us again (service@separatec.com or marketing@separatec.com)

Rated 5 out of 5 stars

Comfy and Attractive

I've been wearing the Separatec Sport for about a month and I gotta tell ya, they are some comfy drawers. Separatec takes "silky" to the next level. I was a bit concerned at first because of my 7.2x6.1 package, but the whole was neither too large or too small and my boys slid in without a fuss. As others have mentioned, they do somehwhat enhance your package... So after showing them to my partner a feeding fest was sure to follow!!!

6 July 2021
Unprompted review

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