sensoryeducation.co.uk 

Ordered from the company on the 21.07.26; spent almost £200 including delivery.
The items were mostly received on the 27.07, there was an item missing that was supposedly going to be refunded (as they had wrote it on a piece of label tape, and stuck it in the box) but when I’ve messaged them I’ve had no response whatsoever.
There was also meant to be a beanbag chair that I paid almost £60 for that still hasn’t arrived (supposedly separate delivery) but there has been no update on that since the 23.07; again I have contacted them on several occasions to no avail.

I usually ALWAYS look for reviews for websites and I STUPIDLY don’t for this one and I’m so angry with myself.

I’m £82 down, and I am having ZERO response from the company which is an absolute joke.

I’ve started a chargeback through my bank today, because I’m CLEARLY getting nowhere with their poor customer service.

AVOID THESE LIKE THE PLAGUE, after spending so much money I would expect their customer service to be much better than it has been.

Easy to order. This is my second purchase of the same item. My 11 year old step -grandson who is diagnosed with autism really liked mine, so I bought this one for him. I would recommend this company

I was a little disappointed that it didn’t arrive on time but actual item excellent

Unfortunately the doll had a hole in the seam of her dress at the front of the waistband, but I managed to get a friend to repair it

Prompt dispatch and delivery, arrived well packaged and good quality product

It made it easy for me as my grandson loved the sensory details.

My order hadn't arrived for weeks but when I notified the right folk it got sorted

Haven't received my order from April, it's now nearly August. I've tried to call, emailed multiple times and had no response. Really Really poor customer service.

After receiving the response to my review I'd like to clarity again, I've contacted you through the help centre multiple times, no one responds. I've called, no one answers. I have multiple automatic email responses saying someone will respond within 3-5 working days- nothing!

If I could give zero stars then I would. Ordered a sensory lamp which arrived within a few days of placing order. When I opened I thought they had sent the wrong one as it was not the same as the picture on the website, it was very tiny and looked really cheap & nasty. I requested a return and I had to complete a form. I sent it back via Royal Mail Tracked parcel. 4 weeks went by and I had still not received a refund to I tried to contact them by phone but no reply. I emailed them to explain and sent photos of the delivered package their end but their response was 'it had not been scanned as a delivered item' I emailed again with the tracking details and they replied saying I would have to claim off Royal Mail. Absolutely disgusting customer service, there email was short, abrupt and rude. I definitely would recommend that you don't buy from this company !

I wouldn’t even give this company a one star!!! I ordered an item for my grandson on the 21st May 2026 costing £51.98 including post and packaging. To date I still have not received my fully paid for goods and numerous emails have been ignored or your told they are dealing with your request and will take 2-3 days!! I have repeatedly asked now for a refund which has again been ignored. The chat bot they have is stupid and continuously gives you same answer over and over again. Awful do not use.

I ordered a toy on the 4th of July for my son's birthday on the 24th. Sadly it has still not arrived (30th July). I have emailed and phoned however no response as of yet. Really hoping it will turn up even if late.

SCAM? That was certainly how it felt to me.

We placed an order over two weeks ago. Since then, I have emailed the company, attempted to call them three times, and submitted an enquiry through their online contact form. Despite all of these attempts, I received no meaningful response, no assistance, and no parcel.

I would strongly advise others to think carefully before purchasing from this company.

Overall, my experience with the ordering process, delivery, and customer service has been extremely poor.

After receiving no response or assistance, I raised a debit card dispute with my bank. Rather than engaging with my attempts to resolve the matter, the company then threatened me with legal action. The emails were sent from accounts @ sensoryeducation . co . uk and customercare @ sensoryeducation . co . uk. In my opinion, the wording appeared highly automated, although they were sent from genuine company email addresses. They have since requested that I remove certain wording from this review, stating that it contains personal information. I believe the information I have included is accurate and appropriate to share.

Based on my experience, I would urge others to avoid the stress and hassle I have encountered.

This review has since been flagged. I cannot comment on the reason for that, but I stand by this review as an honest account of my personal experience.

Believe it or not, the company is now pursuing legal action against me. I have appointed solicitors, and I intend to continue defending my position through the appropriate legal process. I also intend to speak publicly about my experience once I am able to do so.

I have seen previous reviews from other customers describing experiences that I consider similar to my own. In my opinion, the company’s approach has been aggressive, including in my dealings as an autistic customer. I believe my rights under the Consumer Rights Act 2015 form part of the legal dispute, and I will continue to pursue that through the appropriate legal process.

If you experience a consumer dispute, you may wish to seek independent advice from organisations such as Citizens Advice or, where appropriate, discuss complaint routes with relevant consumer bodies.

This review reflects my genuine personal experience.

Extremely poor service.
Ordered on 14th of July,. No goods have been received.
Every time I contact them, im told I will get a response in 2/3 days but im still waiting in a response.
Everything is automated to avoid personal contact.
For an educational, sensory company, they really do know how to awaken the senses and educate on poor service. Its bizarre.
If the goods do not arrive I will be raising this issue with my bank soon!

You asked above that people make contact before leaving a review.
I have tried on many many occasions, with not one response , which is why you have a poor review. If I had a satisfactory response, this review may have been quite different.

Edit...you have responded by aaking me to contact you through your website with full details of my order.
I have done this on many many occasions. Not once have toy responded. I have spent iver £120 and still received no goods on 20th August. I ordered this on 14th July!!
You have all my information already. I will be claiming through my bank!

Great product. Delivery was slower than expected, though that may be the courier's fault!

Very good as parcel got delivered on time and am happy with Sensory Diamond product.

First time ordering from this company. Great items, well packaged and fast delivery.
I was kept informed throughout the delivery process by email.
Arrived on time but lost points because the delivery driver didn’t knock on the door and just left the items hanging out of the letterbox in full view of the whole street! I only knew it was there because they sent a photograph via email.

Excellent experience all round, plenty of updates given and tracking was With my favourite courier. Only negative was finding out three of my items were out of stock when I opened the parcel and saw a little note.

Absolutely terrible! Waited weeks after my order “shipped”, no responses to emails/phone calls or from the online “help” chat.
Placed an order before I read the reviews, will know better next time!

Perfect travel toys for my grandchildren. Clear 8nformation and easy and secure to order