sensoryeducation.co.uk 

Ordered two items. Only received one. No delivery note in package. The item I received I only ordered because I was already paying a delivery fee and wouldn't have ordered on it's own. Tried to contact customer care and just received automated responses. Filled in missing item claim form and they sent me "store credit" for the amount of the missing item. I couldn't use the credit without paying another delivery fee leaving me out of pocket! I wanted a refund or the item. Avoid this company. This could have been handled so much better and then I would have used them again.

Edited to add I've seen the company post that customers should escalate issues to their customer care email address. That doesn't actually work. I've had no response and they've neither sent my product nor refunded me.

Edited to add. I have received no reply to the correspondence I had already sent prior to this review. I even included evidence of the weight label on the packaging sent which showed it couldn't possibly contain the missing item. I already submitted a case with all of the details required prior to writing a public review. The company has not responded to me privately other than to auto issue store credit I don't want. Yet responds publicly.

I've made an order before I read the reviews online , then made me nervous when I read the negative reviews worried I may experience the same things. However it was completely opposite they replied to my messages and my orders where shipped and I recieved a refund for another item with no issue. Feel confident to shop with them

Items were missing from my order.
No explanation no notification. I had to contact them and was then told I’d have to wait 7-10 days just to see if im refunded, as the item may not have been in stock to start with.
If I’m not refunded in that time then I can make a claim after the 7-10 days.
So the onus is on me as the customer to chase them after waiting an allotted period of time.
I won’t be ordering again.

Also one of the items received was not as pictured on the website and really wasn’t as expected. This part of my email contact was basically ignored with no reply at all.

All round poor.

Brought lots of items and 6 was missing, after waiting a week as suggested for a refund, I contacted them and they gave me a gift card even when I requested my money back on the original payment method. After emailing numerous times I get the same automated response and not getting anywhere with a refund. Very disappointing

I ordered an item on 6th June, it never arrived but the company says it has. In order to claim a refund I need to send an image of an item I never received. Dreadful service!

I placed an order with Sensory Education in May, but when it arrived one item was missing, for which I was advised I would receive a refund.

When, more than two weeks later, neither the promised refund nor the missing item had materialised, I contacted the company for an update. What followed was several weeks of unanswered emails, a chargeback that my card issuer later acknowledged had been processed incorrectly, threatened legal action, debt recovery correspondence, repeated requests for information I had already supplied, an email system that rejected replies, and, after the account had been settled, a promise to investigate the whereabouts of the original package.

The products I received were fine, but the administration was unlike anything I've experienced before.

Ironically, the issue that has taken the longest to resolve wasn't the missing item, the chargeback or even the threatened legal action. It has simply been getting the company to confirm that they have received my payment - a confirmation that, despite repeated requests, I am still waiting for.

Great selection of toys for brilliant prices

Fast dispatch and delivery, genuine products my daughters are really happy

Everything came in lovely condition. It was the fast food squishy which caught me off guard.. it was really really small. The children in my class will love all these items regardless! X

Issues with items received, good communication via email and return arranged and refund has been arranged

I brought two items for my son and both broke in under 24 hours. I contacted them and was told to do a return on the portal but my order for some reason did not show so cannot initiate a return.

Excellent range of products. Easy to work through categories. The only improvement would be to add an age filter to narrow down results as there is so much to go through.

Great choice of sensory toys for my son to choose from. Delivery was fast too.

A good range of products and cheaper than the online retailer with the brown smiley face packages!
Shipping was very fast

Great selection of sensory toys and reasonable prices. Order arrived within a couple of days. I had a problem with one of the items I had ordered which I contacted them about. This was sorted out very quickly. Great customer service.

Updated review. Instead of actually giving me an answer or a way of solving the problem you reply with a review from years ago to another company? Really helpful

Basically ordered from them 3 items did not come. my autistic ADHD daughter picked everything and when it arrived 3 items weren't there she had the worse meltdown contacted the company and told me to put on a missing item so did this and I looked at it it has been updated for issues "resolved" and apparently they gave me a gift card where is the gift card costumer services? No one gave me anything. Anyway that's not what I asked for I said I would like the full refund for the items you did not send.

Basically be aware when you buy and it will show in stock and then they will send the ones they have taken the money and food luck trying to solve the issue.
It's not much money but the whole costumer service is shocking. I don't expect to get any money back it's clear that's not what they want. I wish I had bought it on my credit card. Avoid at all costs.

Ps:I will not be changing my review because I said It was the first time I left a negative review. The cake company was years ago with the amount of online shocking I do it just shows how much I complain.

WORSE COMPANY AVOID. THEY RIP YOU OFF AND DO NOT SOLVE ANYTHING

Answering your REPLY: I already did email and got no answer so my opinion remains. AVOID!

Placed my order came on time no messing what else can you ask for

Good quality, fast delivery

Items arrived very quickly and were well packaged. Really easy and stress-free from start to finish

Great experience and my son loves his sensory toy!