After experiencing Wi-Fi issues in my building , I contacted See The Light about upgrading my router. When I struggled to set it up myself, I called customer service and was connected to Kerry fro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have been with see the light since we moved to a new build area with OFNL. Given the lack of competitors, see the light is competitive on price and always had super friendly customer service. Recently... See more
Company replied
My Internet went down Thursday night/ Friday morning. As one can imagine somethings I take for granted. I phoned the technical support at Seethelight, spoke to Jake who was approachable, friendl... See more
Company replied
I called this evening as although our internet looked as though it was working, we couldn’t connect on any of our home devices or tv. I spoke to a lovely lady called Becky who went above and beyond to... See more
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4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Seethelight a thoroughly professional Company
Everything was explained very carefully and in a polite and professional manner! The Seethelight responder Kerry was charming and most helpful.
2 April 2025
Reply from seethelight
Good morning,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with Kerry.
Please contact us if there is anything further we can do for you.
Kind regards,
Scott
Reply from seethelight
Good morning,
We're very grateful for your feedback, thank you!
Kind regards
Scott
Just had the WiFi installed so far so…
Just had the WiFi installed so far so good and customer services very helpful.
2 April 2025
Reply from seethelight
Good morning,
We're very grateful for your feedback, thank you!
Kind regards
Scott
Awful internet always drops
Awful internet always drops. Paying for speeds of 340 MPs and getting 15-45 so not good. Can't wait to come out of this awful service.
(Now sorted out with adviser and re arranged the internet via router and looks like it's working better, day 1)
22 March 2025
Unprompted review
Reply from seethelight
Good afternoon,
Thank you for your feedback.
We appreciate all feedback, good or bad, as it helps us review our processes and products to make improvements in the future.
I am sorry to hear you are disappointed with your experience if you would like to talk this through with us further please give us a call on our free number 0800 331 7638.
Kind regards,
Scott
EASY to get internet
Molly was clear ,patient, cheerful, and absolute joy to do business with.
Wish everything was as easy to arrange as joining see the light.
5 March 2025
Reply from seethelight
Good morning,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us.
Please contact us if there is anything further we can do for you.
Kind regards,
Scott
Nicholas was brilliant with my…
Nicholas was brilliant with my broadband order! Very informative and professional and went the extra mile to make sure I had the correct sockets in my new build for an easy self set up! A credit to see the light!
4 March 2025
Reply from seethelight
Good evening,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us.
Please contact us if there is anything further we can do for you.
Kind regards,
Scott
Seethelight Customer Service
I dealt with Molly from seethelight and she was so lovely and helpful. She was really friendly and set my broadband deal up in 10 minutes. This was my first time setting broadband up and she didn’t mind me asking useless questions and didn’t get impatient. Would recommend her again
4 March 2025
Reply from seethelight
Good evening,
Thank you for your kind words! We truly appreciate your feedback and are thrilled to hear about your positive experience with Molly.
Please contact us if there is anything further we can do for you.
Kind regards
Scott
The broadband speed I'm receiving is absolutely slow
The broadband speed I'm receiving is pathetic. It's far below what I'm paying for, and it's been this way for an unacceptable amount of time. I've reported the issue multiple times, but the company has failed to resolve it. Their repair process is slow and ineffective, and their customer service is lacking. I would strongly advise against using this provider. The WIFI connection are constantly inconsistent.
24 February 2025
Unprompted review
Reply from seethelight
Good evening,
Thank you for your feedback.
We appreciate all feedback, good or bad, as it helps us review our process and products to make improvements in the future.
I am sorry to hear you are disappointed with your experience if you would like to talk this through with us further please give us a call on our free number 0800 331 7638.
Kind regards,
Scott
Reply from seethelight
Good evening,
We're very grateful for your feedback, thank you!
Kind regards
Scott
The representative called us back was…
The representative called us back was polite patient and supportive
3 March 2025
Reply from seethelight
Good evening,
We're very grateful for your feedback, thank you!
Kind regards
Scott
Reply from seethelight
Good evening,
Thank you for taking the time to feed this back. I am sorry your experience wasn't everything you'd hoped for.
Please get in touch if there is anything we can do for you.
Kind regards
Scott
With being stressed about moving homes
With being stressed about moving homes, see the light was so helpful to make sure my services are up and running again!
3 March 2025
Reply from seethelight
Good evening,
Your kind words mean the world to us! Thank you for taking the time to share your experience.
Please contact us if there is anything further we can do for you.
Kind regards
Scott
Quick and easy setup
It was quick to set up and the representative was very informative and polite.
3 March 2025
Reply from seethelight
Good evening,
We're very grateful for your feedback, thank you!
Please contact us if there is anything further we can do for you.
Kind regards
Scott
Customer service representative who I…
Customer service representative who I spoke to was very friendly and reliable
1 March 2025
Reply from seethelight
Good evening,
We're very grateful for your feedback, thank you!
Please contact us if there is anything further we can do for you.
Kind regards
Scott
This company is readily available on…
This company is readily available on the phone with little esit time. Customer services were fab and gave great detailed advice about what package was right for me with no pressure. Service was connected with no wait time and no issues!
7 February 2025
Reply from seethelight
Good morning,
Thank you for your positive feedback. We are happy to hear you found the service quick and easy.
Please contact us if you have any further questions.
Kind Regards
Kyle
left with no help
i am vulnerable and struggling for a long time with slow internet and now not working upstairs. this is a new problem as been here 11 years but just standard pelies from seethe light which does not help at all. i would pay if someone was to come out to sort it but they wont do that. Hence left in distress . paying for a service which doesnt work this end but as it says ok their end tough luck and they wont accept it .
I must add to the post as they did send someone out who was very helpful and whilst we couldnt manage the optimum result of placement He did a very good job of fixing the problem . he was courteous and patient whilst I was very stressed. thank you seethelight
21 February 2025
Unprompted review
Reply from seethelight
Good afternoon,
Thank you for your feedback.
We appreciate all feedback, good or bad, as it helps us review our process and products to make improvements in the future.
I am sorry to hear you are disappointed with your experience if you would like to talk this through with us further please give us a call on our free number 0800 331 7638.
Kind regards,
John.
Good Services - Good Customer Service
A company providing a solid broadband and telephone service, I've been with them for three years and counting - no drama or hyperbole.
Customer service is easily accessible for any queries, I just spoke with Chrissie today who was very helpful.
Would recommend this company.
15 February 2025
Unprompted review
Reply from seethelight
Good afternoon,
Thank you for your positive feedback.
I'm glad to hear Chrissie could help with your query.
Please contact us if you have any further questions.
Kind Regards
Kyle
Really impressed with the customer service
Really impressed with the customer service. After moving into a new build with limited broadband options, I took a chance on an unknown company and have been pleasantly surprised. The broadband service itself has been faultless so far and each time I have called CS for support, I have never had to wait long to speak to a real person and they have always been so polite, friendly and helpful! A special mention for Kerry from CS. Thank you!
6 February 2025
Unprompted review
Reply from seethelight
Good morning,
Thank you so much for your feedback!
We are very proud of our team and we are happy Kerry was able to provide you with great customer service.
If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
John.
Advisor was very helpful and gave clear…
Advisor was helpful and gave clear information. Broadband was set up quickly.
5 February 2025
Reply from seethelight
Good morning,
Thank you so much for your feedback!
We are very proud of our team and happy we were able to provide you with great customer service.
If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
John.
Reply from seethelight
Good morning,
Thank you so much for your wonderful feedback!
It is great to hear that you've had an outstanding customer experience!
If you ever need any further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
John.
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