After experiencing Wi-Fi issues in my building , I contacted See The Light about upgrading my router. When I struggled to set it up myself, I called customer service and was connected to Kerry fro... See more
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Review summary
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Have been with see the light since we moved to a new build area with OFNL. Given the lack of competitors, see the light is competitive on price and always had super friendly customer service. Recently... See more
Company replied
My Internet went down Thursday night/ Friday morning. As one can imagine somethings I take for granted. I phoned the technical support at Seethelight, spoke to Jake who was approachable, friendl... See more
Company replied
I called this evening as although our internet looked as though it was working, we couldn’t connect on any of our home devices or tv. I spoke to a lovely lady called Becky who went above and beyond to... See more
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4.1
Great
1K reviews
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Replied to 100% of negative reviews
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No light at the end of this one AVOID!!!!
For what ever reason iv been with this provider 2 years and is been nothing but misery I pay for the top package they provide and have done since day1 and it's in no way shape or form fit for use with the consistent Internet drop outs that might I add never get better having to reset the router on multiple occasions just to get the Internet back when it comes to trying to stream a film well expected the buffering you would be better going back to the old dial up you would have a more reliable service
25 May 2025
Unprompted review
Reply from seethelight
Good afternoon,
Thank you for taking the time to share your concerns with us. We truly value customer feedback, as it helps us to identify areas where we can improve the service we provide.
I’m really sorry to hear that you’ve experienced technical issues. I completely understand how frustrating that must be. We have a dedicated technical support team in place who are here to help troubleshoot and fully investigate any problems you’re facing. If you haven’t already, please don’t hesitate to reach out on 0800 331 7638 so we can work on resolving this for you as quickly as possible.
Kind regards
Kyle
Terrible internet service
Terrible internet service
Keeps dropping out all the time and not consistent
Currently sat with no TV yet again as forced to use sky stream due to being in a new build, and no internet = no tv. This happens regularly
As in a new build forced again to only use a small selection of never heard of before providers
Chose see the light as was through sky so thought they would be reliable. Really not happy
Been with them for 18 months and will be looking to leave
12 May 2025
Unprompted review
Reply from seethelight
Good Afternoon,
Thank you for your feedback. We appreciate all feedback, good or bad, as it helps us review our process and products to make improvements in the future. I am sorry to hear you are disappointed with your experience, if you would like to talk this through with us further please give us a call on our free number 0800 331 7638.
Kind regards,
Scott
Connectivity is terrible
Connectivity is terrible, my daughter never gets connectivity in her bedroom, I’m a shift worker and you’d think when most people are in bed at around 2300 hrs it may be faster…..absolutely not, cannot wait to leave the contract. Why do new build ms insist on limiting people to certain providers.
11 May 2025
Unprompted review
Reply from seethelight
Good Afternoon,
Thank you for your feedback. We appreciate all feedback, good or bad, as it helps us review our process and products to make improvements in the future. I am sorry to hear you are disappointed with your experience, if you would like to talk this through with us further please give us a call on our free number 0800 331 7638.
Kind regards,
Scott
Rafaela was a great help in setting me…
Rafaela was a great help in setting me up with a package and account. She was clear, professional and friendly! Very satisfied new customer thus far
2 May 2025
Reply from seethelight
Good morning,
Thank you for your positive feedback. I'm happy to hear you had a great experience. I will make sure Rafaela gets the feedback.
Kind Regards
Kyle
Very happy with the quality of service provided
Although unable to correct the issue I’m having with my internet connection via the online chat, Molly was incredibly helpful and has supported me with the next step of the process. Thank you!
6 May 2025
Unprompted review
Reply from seethelight
Good morning,
Thank you for your positive feedback. I'm happy to hear you had a great experience. I will make sure Molly gets the feedback.
Kind Regards
Kyle
After not knowing what I was doing due…
After not knowing what I was doing due to moving house onto a new build estate and not your well known providers in the area. The lovely lady at see the light was very helpful and explained everything to settle my head.
5 May 2025
Reply from seethelight
Good morning,
Thank you for your positive feedback, I'm happy to hear you had a great experience.
Kind Regards
Kyle
The two advisors were extremely…
The two advisors were extremely professional and helpful. They explained the service. Although the broadband was a bit expensive I was assured the price would not increase.
2 May 2025
Reply from seethelight
Good afternoon,
Thank you for your positive feedback, I'm happy to hear you had a great experience.
Kind Regards
Scott
Very Very Helpful
Unfortunately, my current broadband provider could not provide a service at my new property. I had been given different advice during 2 different telephone calls. I found information on OFNL in my new home "Welcome Pack". The lady I spoke with in Cardiff was patient, very helpful and able to offer comprehensive advice.
2 May 2025
Reply from seethelight
Good afternoon,
We're very grateful for your feedback, thank you!
Kind regards
Scott
Absolutely crap!!
Absolutely crap!!! Warning DO NOT JOIN THIS NETWORK. Inconsistent signal, wifi always dropping, have to use 5h to use devices!!! You have been warned
2 May 2025
Unprompted review
Reply from seethelight
Good Afternoon,
Thank you for your feedback. We appreciate all feedback, good or bad, as it helps us review our process and products to make improvements in the future. I am sorry to hear you are disappointed with your experience if you would like to talk this through with us further please give us a call on our free number 0800 331 7638.
Kind regards,
Scott
⭐️⭐️⭐️⭐️
Cerys was incredibly helpful and tried everything to get us connected, picked up the phone straight away.
2 May 2025
Unprompted review
Reply from seethelight
Good evening,
Thank you for your positive feedback. I'm happy to hear you had a great experience. I will make sure Cerys gets the feedback.
Kind Regards
Kyle
I spoke with Helen and Asgar when I…
I spoke with Helen and Asgar when I change my broadband provider.
Helen was extremely helpful explaining everything and Asgar was exactly the same helping me with Sky TV.
They are both a credit to the See The Light Company
1 May 2025
Reply from seethelight
Good evening,
Thank you for your positive feedback, I'm happy to hear you had a great experience. I will make sure this gets sent to the advisor's.
Kind Regards
Kyle
The girl on the phone was so helpful
The girl on the phone was so helpful, a very pleasant phone call!
1 May 2025
Reply from seethelight
Good evening,
Thank you for your positive feedback, I'm happy to hear you had a great experience.
Kind Regards
Kyle
Very helpful customer service
Very helpful customer service. Clearly explained everything and answered all my questions in a friendly, helpful manner.
1 May 2025
Reply from seethelight
Good evening,
Thank you for your positive feedback, I'm happy to hear you had a great experience.
Kind Regards
Kyle
Awful company I’ve always kept to…
Awful company I’ve always kept to payments but every month they cut my internet off and say I owe money when I don’t so I’m forced to pay it I’m now cancelling my account with them £42 a month is shocking rip off company stay away
16 April 2025
Unprompted review
Reply from seethelight
Good morning,
Thank you for sharing your feedback, and we’re genuinely sorry to hear about your experience. We understand how frustrating it must be to face service interruptions, especially when you believe your payments have been made correctly.
We’d like to look into this further to understand what may have caused the issue and see how we can make things right. Please contact our customer support team with your account details so we can investigate and resolve this for you as quickly as possible.
We appreciate your time with us and regret that we didn’t meet your expectations.
Kind regards,
Peta
Good services
I was highly satisfied with the earlier conversation. Despite my limited proficiency in English, Llija demonstrated great patience in explaining the details of the contract, which enabled me to complete the entire process successfully
15 April 2025
Unprompted review
Reply from seethelight
Good Morning Yu Polly,
Thank you for taking the time to leave us this review. I'll ensure this gets passed back to Ilija too!
Have a great day!
Kind regards,
Jess
Reply from seethelight
Good morning,
We're very grateful for your feedback, thank you!
Kind regards
Scott
Excellent
Customer service at seethelight a great experience could not find any fault with arranging broadband.
Everything explained to me and would highly recommend them.
4 April 2025
Reply from seethelight
Good morning,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us.
Please contact us if there is anything further we can do for you.
Kind regards,
Scott
Very helpful
4 April 2025
Reply from seethelight
Good morning,
We're very grateful for your feedback, thank you!
Kind regards
Scott
Good people skills and customer service
Patient, friendly and knowledgeable human centric support
4 April 2025
Reply from seethelight
Good morning,
We're very grateful for your feedback, thank you!
Kind regards
Scott
Information was classified and helpful
3 April 2025
Reply from seethelight
Good morning,
We're very grateful for your feedback, thank you!
Kind regards
Scott
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