Secursus Reviews 431

I sent 20 kg. parcel, which was packed carton in carton and between the device and the carton foam, as well as between the two cartons 5cm. foamy I didn't expect any problems in transit, but I was surprised when the recipient informed me that the item was broken. The courier company refused my payment after a long wait. Secursus examined the case in detail with all necessary documents and photographs. I am satisfied with Secursus' communication and solution.
My insurance claim has been processed successfully.
I highly recommend this company to insure a parcel.

Great experience - everything went super well & fast. Great assitance and personal contact. My insurance claim was treated successful.

I insured a package with these scammers, when I tried to make a claim they listed multiple reasons why they wouldn't pay.

THEY WERE AWARE OF THESE CONDITIONS WHEN I MADE THE CONTRACT YET THEY ACCEPTED IT ANYWAY.

Nowhere on their website do they mention these absolute showstoppers, in fact they make it sound like they do service them.

Do not do business with these lying, thieving, [REDACTED]

Had to send some rare vintage car parts to be refurbished
The courier insurance rates were very high
Secursus were very straight forward to deal with and reasonably priced
Fortunately there were no issues with transportation but it gave piece of mind to know they were insured

I have used Secursus twice to insure fine watches which were shipped to delivery in Mexico and Switzerland. The website was easy to use and I took pictures prior to shipment as requested. The buyers were satisfied with the service. Luckily, no issues arose with delivery. Secursus enabled me to secure twice reasonably priced third party insurance.

A small price to pay for the peace of mind when shipping high value items within the UK courier network.

A high value item disappeared without trace in September and it took all too long to get Percelforce to confirm that it was indeed nowhere to be seen so I could pass that info onto Secursus. To keep this brief ultimately Securuss did indeed pay and my comms with them were straightforward.
Something to watch though.. I entered my claim in £GBP but my payout was some 10% down. Maybe [as it seems the Securus's site defaults to Euros] that perhaps I should have made my claim in Euros.. but then would I get paid out in £GBP or Euros? Either that was the case or their conversion rate is poor. In any case it was a massive relief to be paid out the vast majority of my loss and I will be using Secursus again possibly this week for another high value consignment.
One last thing, don't forget to take and upload images of what you are sending as per the small print.

Scam website - have used for multiple deliveries and each time I had an issue they introduced a new rule that was not mentioned upfront so my claim was deemed invalid each time for a different reason despite documenting as they mentioned when I sent it.

DO NOT USE THIS COMPANY

Had a parcel that got damaged in transit. They paid the claim in full and whilst there is quite a bit of paperwork to submit. Its all understandable and I was shocked they actually honoured their commitment to pay out a claim! Most insurance companies look for any way out they can but I'm happy to say they sorted this out perfectly

Guitar tailpiece on a jazz guitar was damaged in transit.

Submitted claim to courier (Parcel Force) who rejected it because the said they don't insure musical instruments against damage (I was expecting this if anything happened to it, which is why I took out the extra insurance with Secursus.

Glad I did.

Submitted required info (make sure you package it up in line with their T&Cs and take plenty of photos during packing up for shipping - and at the receiving end) if the item gets damaged.

Secursus dealt with the claim for the replacement part & repair very quickly and I was pleasantly surprised that there was none of that nonsense where the insurance company tries every trick in the book to get out of settling a genuine claim.

All in all, I was very satisfied and impressed with this company. I will definitely be using then again for every shipment I make concerning musical instruments.

Based on this sole experience I wholeheartedly recommend them. And their rates are far better than increasing the insured level with the courier, who, if you read their small print will state that musical instruments are claims exempt anyway (they don't make this clear when offering higher levels of cover), so you would be wasting your money increasing the courier's level of cover.

Very good.

Due to the value of the artwork I create and post worldwide. I use Secursus for peace of mind when shipping in case any issues arise. One of my paintings arrived damaged and the process with Secursus couldn't have been any better. An A+ service!!

I have just found out all insurance is invalid without photos of the package. So you have no right to say "your package is insured" at the end of the online process, without requiring photos to be uploaded during the online insurance process. No photos, no insurance, otherwise this is a false statement. The package is 100% NOT INSURED without photos, therefore you must require photos to be uploaded to make this statement.

First of all, Secursus fills an absolute void with regard to the possibility for private individuals to send sensitive objects such as watches or jewelery with insurance.

All society exclude these objects from insurance and even exclude them from objects to be sent simply. So thank you.

Then the service is very responsive, no artificial intelligence or badly put together FAQs, a person answers you, and they know their subject. All this is very professional, diplomatic and alerts you to the procedure to follow so that in the event of a dispute, everything is in order.

I recommend Secursus 200%, thank you again for this service which allows me to reduce my trips for personal delivery and to send to the other side of the world (literally) in complete safety and serenity.

With love

Every insurance company looks good until it comes the time to apply for a claim because you are package has been missing or stolen.
I have purchased multiple insurance policies with secursus until in July a high value package was lost then found re-packed and the item inside stolen.
After providing every possible document required by the company, endless waits, replying to any kind of specific and detailed question about the situation.. The claim was rejected because the package was picked up from a ups point (where i work) instead of a private address or a ups center which does not even exist in the city i shipped from.
This company will try everything in their power to get away without refunding you, avoid at any cost purchasing insurance policy because its a waste of money and time, but most of all you risk losing everything as i did when a real problem shows up with your parcel.

Settled a claim. Did what was required. We use this company frequently now.

i have been using Secursus since a few years for insuring my shippings. The platform works fast and efficient.
I had one claim which they sorted out to my satisfaction. It took a bit of time, but at the end everything was resolved.
I can recommend them.

Ultimately it's a very good service and saves a lot of money compared to insuring direct with the couriers. I've now made my first claim and it was paid.

I would encourage buyers just to be fully aware of the requirements when using the service. You need to take photos of the items being sent (outside of packaging) as well as photos of the package with the shipping label. I originally sent in photos of boxed items being sent for a 14-day return and it was queried but as soon as I explained that the items were rejected 14-day items it was fine.

My claim was paid in a reasonable time frame, it was in fact the courier that dragged their heels. The courier paid me £20 and this was deducted from my Secursus payment.

Part of me wonders why they won't just pay the insured amount once the parcel is declared lost. However, Parcel to Go asked me for the same info so it seems to be the industry norm.

So in short, it's a great service and saves you a lot of money but make sure you do your homework if you want your claims paid......they will pay!

Made my First claim, this was the moment of truth. Had I been wasting my money these past few years? Whilst it was extremely thorough, I followed the guidance, provided everything and it was accepted. Good and speedy communication throughout. Excellent service.

I have used Secursus for a couple of years now and i find their service fast efficient and overall excellent with very competitive price. Unfortunately i had to make a claim as one of my items was damaged in transit. Secursus were quick to resolve my claim and made a very prompt payment they kept my informed of the process and were always very friendly and courteous in their emails. I would certainly recommend Secursus and will continue to use there services. Thank you Secursus keep up the good work.