Secursus Reviews 435

i have been using Secursus since a few years for insuring my shippings. The platform works fast and efficient.
I had one claim which they sorted out to my satisfaction. It took a bit of time, but at the end everything was resolved.
I can recommend them.

Ultimately it's a very good service and saves a lot of money compared to insuring direct with the couriers. I've now made my first claim and it was paid.

I would encourage buyers just to be fully aware of the requirements when using the service. You need to take photos of the items being sent (outside of packaging) as well as photos of the package with the shipping label. I originally sent in photos of boxed items being sent for a 14-day return and it was queried but as soon as I explained that the items were rejected 14-day items it was fine.

My claim was paid in a reasonable time frame, it was in fact the courier that dragged their heels. The courier paid me £20 and this was deducted from my Secursus payment.

Part of me wonders why they won't just pay the insured amount once the parcel is declared lost. However, Parcel to Go asked me for the same info so it seems to be the industry norm.

So in short, it's a great service and saves you a lot of money but make sure you do your homework if you want your claims paid......they will pay!

Made my First claim, this was the moment of truth. Had I been wasting my money these past few years? Whilst it was extremely thorough, I followed the guidance, provided everything and it was accepted. Good and speedy communication throughout. Excellent service.

I have used Secursus for a couple of years now and i find their service fast efficient and overall excellent with very competitive price. Unfortunately i had to make a claim as one of my items was damaged in transit. Secursus were quick to resolve my claim and made a very prompt payment they kept my informed of the process and were always very friendly and courteous in their emails. I would certainly recommend Secursus and will continue to use there services. Thank you Secursus keep up the good work.

I have been using Secursus for about 6 months now but I have just made my first claim off them. They are very easy to deal with and paid out within about 6 days of me starting the claim. Considering it costs you about half of what you would pay for insurance through the courier I think their service is excellent.

I use Secursus regularly and most times I never need use the insurance. On this occasion a guitar arrived damaged with the buyer. After providing various photographs and proof of packaging, damage they requested I get a quote to repair the item, once I done this, Secursus paid me the cost of the repair and shipping was refunded by courier company. I previously had an item damaged beyond repair and they paid out the full value of the guitar. Overall my experience with Secursus has been excellent.

Obviously this is the easy end - I wonder how difficult if it came to claiming?

I send a lot of small parcels overseas and some are quite valuable. I’m not able to insure with the post office as they won’t cover the retail value of my parcels only what the items cost me. So I found Secursus and now I insure with them. Once you’ve registered online, the process to insure your parcel is super easy and quick. And gives me peace of mind. I haven’t had to claim yet so I can’t comment on that aspect, but from what I read Sercursus should be very easy to deal with. Fingers crossed I never have to make a claim :)

**** UPDATE ****

The company has refused to issue me with their terms and conditions after asking 4 times.

The CEO contacted me directly on LinkedIn to ask my why I had posted a bad review. He claimed he would get my claim refunded as he had “connections with Chrono24”. This did not happen and Chrono24 said they had no contracts with them at all.
He also said he would issue me with exactly what I need to provided or the claim to be submitted. However after 2 weeks of leading me on they claimed I was outside their Ts and Cs.

They have stated that they do not cover claims made my individuals with items sold on online market places!!!! On their website is states “who can use secursus? Everyone private individual or registered company” also if this was the case they would have said that at the point of claim or even better on their website. Or is it false advertising?

They said I must supply them with a police report and conformation form the carrier they have not completed the delivery correctly which I have done and still nothing.

This company are literally using any made up loop hole to not pay my claim and it’s sickening. They close the claim and you can no longer communicate with them.

The CEO contacted me personally and I’m not sure what outcome he wanted, the review taken down? Well here’s another one or your dreadful false advertising lying insurance company.

**UPDATE **

They have since contacted trust pilot claiming that the CEO never contacted me and that I am lying…..I have the full conversation on LinkedIn the CEO who has since blocked me, in this conversation he claimed to have a contract with Chrono24 and that he would personally get them to refund me. This was a LIE he does not have contracts with them (according to Chrono24) and he did not get my money refunded. I have no reason to lie and can produce the proof.

Has they not closed all communication with myself then they would know. They have my contact details yet would prefer to not speak to me clearly.

Do not take insurance with this company , they false advertise, they will string you along and they DO lie.

It took 3 months but finally I got paid 2300€ for a packet I had inssured and dissapeared. I recomend taking pics of everything you ship, post label, box packed and bills aswell. If the packet for any reason gets lost youll get paid.
Ive used them 4 times now.

We were looking for a solution to ensure our parcels that would be affordable and reliable. We have found Secursus, and read positive reviews and started to use them, and so far all is going perfectly well

Great service. Really responsive and handled my claim swiftly and professionally.

5*

It's easy to ensure the parcel online.However I stronly recommand all of you to read Terms and Condition before you insure your parcel.

So far, the new version of T&C is no more worldwide insure, only specific countries mention below are insured. But you can still choose the country which is not listed when you fill out the form.

(below is the new version from 13.05.2022)

Article 3 - Territorial scope of the Parcel Insurance
3.1.Countries covered by the Parcel Insurance

The following countries are covered: all European countries and the United Kingdom. Only international shipments will be covered for the following countries: USA, Canada, Japan, South Korea, Switzerland, Singapore, Australia, Hong Kong, Norway, New Zealand, Israel.

Perfect service, as always! Thank you!

Easy to use parcel insurance at a fraction of the cost of the courier companies offer.

Did what it said on the can, no issues, good communication.

Simple to arrange, price acceptable. Job done!

Like most insurance businesses, dead easy to take out insurance online and mountains of forensic detail must be made through a (deliberately?) difficult to navigate online system to make a claim, but cheaper than most.

An item sent to China was lost and so we needed to claim. Securus were so simple.to use and directly message with questions with the money being paid out in a matter of days. I wouldn't use any other insurance company for sending items now.

Never used this type of service before it was concerned about Parcel Force's lack of insurance for a valuable item I was posting to USA.

This company made it hassle free and the item is winging its way to its new owner while I have the pleasure of not having to worry until it's received. I'd recommend this service to anyone sending high end items abroad.a

Some may not agree but adding the two costs up, Parcel Force charge and Securus insurance charge, came to roughly the same amount but with additional peace of mind.