My "misted" window needed a replacement and Sealed Units Direct made the job easy, cost efficient and a task that sees a first-class quality new pane in its place. Vicki Neale at SUD was supportive... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy ordering on their website, unit arrived well within the estimated delivery date. Great quality. You even get a follow up check-in from Maisie to ensure everything was good, which is a really nice... See more
Company replied
I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality. Vicky calle... See more
Company replied
From my initial enquiry, Vicky was prompt to reply with an acceptable quote which I immediately accepted. Once measurements of the shaped units I required had been confirmed, I made a call to Vicky... See more
Company replied
Company details
Written by the company
At Sealed Units Direct, a family-run business, we are dedicated to providing high-quality IGU/DGU glazed sealed units, along with outstanding customer service. Our user-friendly website allows you to order replacement double and triple glazed units directly from the manufacturer, helping you save on costs. With the latest technology in sealed unit production, we ensure precise glass cutting to size, delivering the perfect fit for your needs, every time. Our website uses Trust Payments for a simple and secure payment solution.
Contact info
Thames Development, Charfleets Road, SS8 0PQ, Canvey Island, United Kingdom
- 01268 686528
- sales@sealedunitsdirect.co.uk
- www.sealedunitsdirect.co.uk
4.9
Excellent
174 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super duper
Super Maisie. Super delivery. Super D/G units. Super service …-º
12 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for the fantastic review! We're thrilled to hear everything was super, from Maisie's service to your delivery and D/G units. We really appreciate your support!
Many Thanks
Sealed Units Direct
Fabulous service and product
Fabulous service and product . Vicky was fabulous and very attentive in arranging delivery and follow up ! Would definitely recommend this company for any of your replacement window needs .
16 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind words! We're delighted to hear you had a great experience with Vicky and our team. Your recommendation means a lot to us, and we appreciate your support!
Many Thanks
Sealed Units Direct
Great service from these guys and…
Great service from these guys and girls. I dealt predominantly with Maisie.great service and follow up on delivery. My unit was ordered and delivered within ten days. If you need a sealed unit supplier you can't go wrong here.
2 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your wonderful feedback! We're delighted to hear you received great service and a smooth delivery experience. We'll be sure to pass your kind words on to Maisie. We really appreciate your recommendation!
Many Thanks
Sealed Units Direct
Quick and Efficient
Quick, efficient, and exactly as ordered. Really good customer serive, support and updates from Maisie as well.
16 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind feedback! We're delighted to hear everything was quick, efficient, and exactly as ordered. We'll be sure to pass your compliments on to Maisie. We appreciate your support!
Many Thanks
Sealed Units Direct
Easy purchasing process and great…
Easy purchasing process and great communication. Vicky was great and our units were delivered when they told us with no problems.
30 March 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review! We're delighted to hear that the purchasing process went smoothly and that Vicky was able to assist you. We appreciate your feedback !
Many Thanks
Sealed Units Direct
Excellent
Excellent! Easy to order, nicely priced, and excellent service from Vicky, both before and after delivery. I hope I never need another window replaced, but if I do, I know where I'll go! Thanks.
9 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind words! We're delighted to hear you found the process easy and the service excellent. We'll be sure to pass your compliments on to Vicky. Thanks again for choosing us!
Many Thanks
Sealed Units Direct
Having broke a glass window panel in…
Having broke a glass window panel in our conservatory, I ordered a replacement from Sealed Units Direct. Their website was easy to use and explained various options and how to size up. I have now received and fitted the replacement glass from them, a good price, quick delivery and a quality product. Great follow-up from their staff (many thanks Vicky!), will use them again if I need glass. Thank you.
10 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your wonderful review! We're delighted to hear that you found our website easy to use and were happy with the quality, price, and delivery of your replacement glass. We'll be sure to pass your kind words on to Vicky. We truly appreciate your recommendation and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
Amazing product - Great service
Amazing product, great quick service and friendly follow up check to make sure I was happy, 5 Stars. Thanks very much.
5 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for the fantastic review! We're so pleased to hear you're happy with both the product and service. We really appreciate your 5-star feedback and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
5* Service
Ordering online was quick and simple through the website. Great customer service from Vicky, who contacted me pre delivery and also after delivery to make sure everything was ok. I would recommend Sealed Units Direct - I’ll be using them again.
3 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind feedback! We're delighted to hear that ordering was quick and easy, and that Vicky provided excellent service before and after delivery. We really appreciate your recommendation and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
Reply from Sealed Units Direct
Thank you for your kind words! We're delighted you were happy with the quality and service. We’ll be sure to pass your feedback on to Vicky.
Many Thanks
Sealed Units Direct
Ordered a replacement unit for a bifold…
Ordered a replacement unit for a bifold door. Sealed units direct were competitive and efficient. Great communication and a pleasure to deal with. Will definitely use again.
2 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review! We're delighted you were happy with our pricing, service, and communication. We appreciate your support and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
I ordered multiple windows from Sealed…
I ordered multiple windows from Sealed Units Direct and they were all absolutely perfect.
Unfortunately, I made a mistake with my own measurements on two of them. When I contacted customer service (Vicky) she was incredibly understanding and helped me get the two replacements sorted out without any hassle.
The replacements are arriving quickly, and the customer service has been top-tier. They really save the day when you make a mistake—I will definitely use them again!
23 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your fantastic review! We're delighted to hear you were happy with your windows and that Vicky was able to help get your replacements sorted quickly and smoothly. We really appreciate your kind words and look forward to helping you again in the future! 😊
Many Thanks
Sealed Units Direct
No response
I have emailed this company twice to see if they can do one bathroom window unit, but no reply or acknowledgement, very disappointing.
20 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your feedback. We're sorry you felt our response was delayed. We did reply to your enquiry, but we apologise if this wasn't as quickly as you expected. We always aim to respond promptly and appreciate your comments as they help us improve our service.
Many Thanks
Sealed Units Direct
Poor Customer Service & Supply
Ordered a large glass unit, took payment then after chasing them a week later have been advised they cannot make this and will refund my payment which will take another two working days.
21 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your feedback. We're sorry we were unable to fulfil your order and for the delay in communicating this to you. We apologise for the inconvenience caused and appreciate your patience while your refund is processed.
Many Thanks
Sealed Units Direct
Easy to order,Great product at a good…
Easy to order,Great product at a good price, promptly delivered. All good.
A follow up call from Vicky a week later to check that everything was OK ,was greatly appreciated.
19 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your lovely review! We're delighted to hear you found the ordering process easy and were happy with the product, price, and delivery. We're also pleased that Vicky's follow-up call was appreciated. Thank you for your support! 😊
Many Thanks
Sealed Units Direct
Reply from Sealed Units Direct
Thank you for your review! We're pleased to hear the ordering process was simple and that Vicky was able to help! 😊
Many Thanks
Sealed Units Direct
Excellent service
Excellent service, kept informed of when production would be completed and delivery arranged, also follow up to check all was okay. Will use again.
12 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your great review! We're delighted to hear you were kept informed throughout the process and that everything went smoothly. We really appreciate your support and look forward to helping you again in the future! 😊
Many Thanks
Sealed Units Direct
Easy to order and fast delivery
Easy to order website, good communication and efficient delivery.
Vicky was great with the follow-up making sure the whole process had gone smoothly.
1 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your lovely review! We're so pleased to hear everything went smoothly and that Vicky was able to help. We really appreciate your support! 😊
Many Thanks
Sealed Units Direct
Excellent service and great value
Excellent service and great value. Worthy of mention is Vicky who always goes that bit further to ensure the customer is informed and happy. Thank you
13 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind words! We’re so pleased to hear you were happy with our service and value. We’ll be sure to pass your lovely feedback on to Vicky — she’ll really appreciate it. Thanks again for your support!
Many Thanks
Sealed Units Direct
Great service no problems and delivered…
Great service no problems and delivered in time Vicky was excellent keeping me informed all the time
1 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your great feedback! We’re delighted everything went smoothly and that your order arrived on time. We’ll be sure to pass your kind comments on to Vicky — she’ll be pleased to hear she kept you well informed throughout!
Many Thanks
Sealed Units Direct
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