My "misted" window needed a replacement and Sealed Units Direct made the job easy, cost efficient and a task that sees a first-class quality new pane in its place. Vicki Neale at SUD was supportive... See more
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Review summary
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Reviews shaping this summary
Easy ordering on their website, unit arrived well within the estimated delivery date. Great quality. You even get a follow up check-in from Maisie to ensure everything was good, which is a really nice... See more
Company replied
I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality. Vicky calle... See more
Company replied
From my initial enquiry, Vicky was prompt to reply with an acceptable quote which I immediately accepted. Once measurements of the shaped units I required had been confirmed, I made a call to Vicky... See more
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Company details
Written by the company
At Sealed Units Direct, a family-run business, we are dedicated to providing high-quality IGU/DGU glazed sealed units, along with outstanding customer service. Our user-friendly website allows you to order replacement double and triple glazed units directly from the manufacturer, helping you save on costs. With the latest technology in sealed unit production, we ensure precise glass cutting to size, delivering the perfect fit for your needs, every time. Our website uses Trust Payments for a simple and secure payment solution.
Contact info
Thames Development, Charfleets Road, SS8 0PQ, Canvey Island, United Kingdom
- 01268 686528
- sales@sealedunitsdirect.co.uk
- www.sealedunitsdirect.co.uk
4.9
Excellent
173 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Good communication and well built…
Good communication and well built units, fast delivery
16 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your wonderful feedback! We’re delighted to hear that you were happy with our communication, the quality of the units, and our fast delivery. We truly appreciate your support and look forward to serving you again!
Many Thanks
Sealed Units Direct
This was an easy pleasant experience…
This was an easy pleasant experience from start to finish.
I gave window size and was made to my exact specification.
Many thanks to Vicky Neale and the team.
16 July 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your wonderful review! We're delighted to hear everything was made to your exact specification and that you had such a smooth experience. We'll be sure to pass your thanks on to Vicky and the team. We really appreciate your support!
Many Thanks
Sealed Units Direct
Excellent Customer Service
Simple ordering process, fast turnaround and excellent customer service from Maisie and Vicky
13 July 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review! We're delighted to hear you found the ordering process simple and our service fast. We'll be sure to pass your lovely feedback on to Maisie and Vicky. We really appreciate your support!
Many Thanks
Sealed Units Direct
Good service from Sealed Units Direct
The ordering was very easy, the quoted delivery date was adhered to - delivered early morning on the day and the customer service follow up by Vicky Neale was a welcome bonus. Really satisfied with our dealings with Sealed Units Direct.
9 July 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your fantastic feedback! We're so pleased you found the ordering process easy and that everything arrived as promised. We'll be sure to pass your kind words on to Vicky. We really appreciate your support!
Many Thanks
Sealed Units Direct
Excellent service throughout with…
Excellent service throughout with contact and delivery. Units were very well made and now my windows look like new again.
I will be ordering more very soon.
9 July 2026
Unprompted review
Reply from Sealed Units Direct
Thank you so much for your wonderful review! We're delighted you're happy with the quality and service, and we look forward to helping with your next order !
Many Thanks
Sealed Units Direct
Fantastic Service
Fantastic Service, quality products delivered on time. A big thank you to Vicky Neale who also kept me informed of delivery by phone call which was great to see and then contact me afterwards to make sure everything was ok
26 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your wonderful review! We're delighted to hear you were happy with the quality of our products and the service you received. We'll be sure to pass your kind words on to Vicky Neale—she'll be pleased to know her updates and follow-up made a difference. We really appreciate your support and hope to help you again in the future!
Many Thanks
Sealed Units Direct
Three replacement units for home
I ordered three medium sized units to replace my blown units at home. The web site was easy to navigate and order from. A day before the units were to be delivered I was phoned by Maisie who took me through how and when the units would be delivered and on the day was phoned by the delivery team to tell me they were about to deliver them.
The whole experience was just great, windows are now installed, they look great and I'm sure that it saved me a whole lot of money.
I will definitely used them again!! Thanks!!
3 July 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your fantastic review! We're delighted to hear the ordering process was straightforward and that Maisie and our delivery team kept you informed every step of the way. It's great to know your new units are installed, look fantastic, and helped you save money. We really appreciate your support and look forward to helping you again in the future!
Many Thanks
Sealed Units Direct
Great experience
Great experience. Maisie was great in keeping me updated with delivery.
Windows in and looking great.
Wouldn't hesitate to use again
1 July 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind words! We're so pleased you had a great experience and that Maisie kept you well informed throughout. It's wonderful to hear your windows are in and looking great. We really appreciate your support and look forward to helping you again in the future!
Many Thanks
Sealed Units Direct
After a little accident with the lawn…
After a little accident with the lawn mower & a stone, I needed some new glaze. I was stressing about how much it would cost. After a Google search I chanced upon Sealed Units Direct. The website was great & easy to use. I entered the dimensions & type of instant quote.
I ordered on the 13th June & received it on the 2nd July. I think that reasonable allowing for manufacturer & dispatch. Which was free for my area. When I had a delivery query I corresponding with Maisie, who had allow the info I needed.
If i need glaze in the future I will definitely come back to sealed units direct & will definitely recommend them
13 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you so much for your wonderful review! We're delighted to hear you found our website easy to use and that Maisie was able to help with your delivery query. We really appreciate your recommendation and look forward to helping you again whenever you need us.
Many Thanks
Sealed Units Direct
No issues
Significantly cheaper than any other quote I received. Order delivered within 2 weeks, as promised. Fast responses from customer service.
29 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you so much for your kind review! We're delighted to hear you were happy with the price, delivery, and customer service. We really appreciate your support and hope to help you again in the future!
Many Thanks
Sealed Units Direct
Absolutely Fantastic company to work…
Absolutely Fantastic company to work with. Maisie and Vicky both went above and beyond to help me when ordering a large double glazed unit and the price was fare cheaper than anyone near to me.
The unit arrived and 2 helpful lads helpful lads were happy to help lift the heavy unit off and put it somewhere safe.
All said and done this company has excellent staff and the product and delivery is also excellent. I am on the borders of Lancashire,North yorkshire and Cumbria and can't believe it was fare cheaper and easier ro get a unit made and delivered up here than locally. 5 stars isn't enough 👍🏻
25 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you so much for your amazing review! We're thrilled to hear you had such a positive experience from start to finish. Your kind words about Maisie, Vicky, our delivery team, and the quality of the unit mean a great deal to us. We really appreciate your support and look forward to helping you again in the future!
Many Thanks
Sealed Units Direct
Over zealous cleaning of the patio…
Over zealous cleaning of the patio resulted in me requiring a new double glazed panel for the conservatory. Bye house insurance no claims discount and increased excess I thought until I actually did some research. I searched google and opened sealedunitsdirect.co.uk web site entered the size required having removed the trim to get an accurate measurement and the site gave me a price that was pleasantly less than I was ever expecting and negated making any claim. Approx two week turn over. I contacted the office just after the two weeks and spoke to Vicky who couldn’t have been more helpful, took my details, rang me back and confirmed it was on the following days delivery. Excellent friendly service and great quality product. Even got a follow up email confirming everything was satisfactory. Definitely my go to for any replacement glazing
23 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you so much for your wonderful review! We're delighted we could help turn an unexpected mishap into an easy and affordable solution. I'll be sure to pass your kind words on to Vicky. We really appreciate your recommendation and look forward to helping you again whenever you need us!
Many Thanks
Sealed Units Direct
Great service!
Great service from Vicky and all at Sealed Units Direct.
This was my first time of ordering a replacement double glazed window unit and it couldn't have been simpler. From the ease of pricing on the website through to great pre-delivery communication , to the over-delivery on the expected timescale.
A perfect experience!
23 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you so much for your fantastic review! We're so pleased your first experience with us was such a positive one. I'll be sure to pass your kind words on to Vicky and the team. We really appreciate your support and hope to help you again in the future!
Many Thanks
Sealed Units Direct
Very easy to order online and lots of…
Very easy to order online and lots of options. The price for the sealed unit was good, and the delivery was excellent.
Would recommend.
18 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review! We're delighted to hear that you found the ordering process easy, the pricing competitive, and the delivery service excellent. We really appreciate your recommendation and look forward to helping you again in the future.
Many Thanks
Sealed Units Direct
Fantastic service.
Fantastic service.
I can’t thank Direct enough for a fast professional service and a prompt delivery
with my D/G unit.
I will be ordering a couple more.
9 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind feedback! We're delighted to hear you were pleased with our fast, professional service and prompt delivery. We truly appreciate your support and look forward to helping with your next order.
Many Thanks
Sealed Units Direct
Very thorough and Maisie made sure…
Very thorough and Maisie made sure everything was perfect before production.
10 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review. We're delighted to hear that you found the process thorough and that Maisie was able to ensure everything was perfect before production. We really appreciate your feedback and your support.
Many Thanks
Sealed Units Direct
Excellent attentive service
Excellent attentive service, matched my obscured units to Pilkington in Ireland. Vicky is a very good communicator at all stages of the process.
7 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your kind review! We’re delighted to hear you received excellent service and that Vicky was able to support you throughout the process. We’ll be sure to pass on your lovely feedback!
Many Thanks
Sealed Units Direct
Fantastic service and really quick
Fantastic service and really quick. Jake
15 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your great feedback! We’re really pleased to hear you had a fantastic experience and that everything was quick and smooth. We really appreciate your support!
Many Thanks
Sealed Units Direct
Great service! Staff friendly and helpful
Having never changed a window panel before, I found the website easy to use and order from. The customer support was great - Maisie answered all my (sometime basic!) questions and was very helpful. Ive now replaced 30 units in my house with all panels delivered without issue.
16 May 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for your wonderful feedback! We're delighted to hear you found our website easy to use and that Maisie was able to help throughout the process. It's great to know all 30 units arrived safely and met your expectations. We truly appreciate your support!
Many Thanks
Sealed Units Direct
Super duper
Super Maisie. Super delivery. Super D/G units. Super service …-º
12 June 2026
Unprompted review
Reply from Sealed Units Direct
Thank you for the fantastic review! We're thrilled to hear everything was super, from Maisie's service to your delivery and D/G units. We really appreciate your support!
Many Thanks
Sealed Units Direct
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