When we went to buy our new furniture from your wigan branch we was met to michelle she was so friendly and helpful she assisted us in choosing our new sofas we can't thank michelle enough and would recommend your shop to friends and family 😊

Having ordered from the Chesterfield store back in 2018 I received very poor customer service, however the quality of the product is overall good.
Returned in 2026 hoping for better service and looking to replace previous sofa ready for a house move. We were told that we had to take delivery of the sofa within a certain timeframe to get the price we wanted because it was from the shop floor. We made arrangements for a third party to take delivery as we had nowhere to store it and were told we would receive a notification of a delivery time a week before that day.
Having not heard anything on the night before supposed delivery we tried to contact the store whilst making our way there. I made 4 consecutive phone calls, none of which were answered. We entered the store and two members of staff were stood right next to the phone but said to have not answered because they were busy serving store customers. Besides ourselves the store was empty. We were then to be told that the delivery had been delayed a week. No contact had been made to inform us of this.
Luckily all arrangements were made with the third party and they did take the rearranged delivery fine.

We have taken out an insurance with the store & are hoping if needed the customer service will improve.

The staff were very informative and attentive. I loved the amazing aircon and chilled water on a very hot day. The abundant sofa choices and the quality of style and fabrics left us spoilt for choice
Martin the sale person on the day answered all of our questions and was very knowledgeable about the products in store and allowed us to browse at our leisure.
He gave us all the information we needed to go back home & measure up then once we were happy we continued the transaction over the phone with Martin.
The only slight hiccup we had was that we chose a different chair to the sofa but wanted both items in the same fabric, but because this was a new fabric connected to the new range we had to wait a week for it to be added to your system before the order could be amended. During this time we had regular feedback from Martin, where he assured us that they were checking it daily and as soon as the new fabric became available to input into their system they would inform us, and forward the amended invoice, which they did. Both Martin and Paul from the Grimsby branch are a credit to your store for their perseverance and customer service skills in rectifying this problem.

Dealt with by Joe who gave us all the information as far as we were aware until we read our email upon returning home.
Unfortunately he omitted to tell us the price of delivery for One chair. Which was we felt extortionate
£128.00 when you think we live in Cardiff.
Had we known this we wouldn’t have placed the order.

Delivery was good but missing lead for recliner and damage to sofas
Then a very unhelpful call with customer service so don’t know if it issues are getting sorted
Went to shop and was told to call them and someone would arrange to come and sort out
No that didn’t happen was told to fill in the customer card which I couldn’t so all in all a right proper shit show
Thanks
Paul Waterhouse

They were all very friendly and helpful at Solihull shop

Pleasant sales experience, delivery a little sooner than quoted and very helpful delivery guys. Avery nice product which goes really well in my newly decorated lounge

I asked for what l wanted and the man who served us showed us exactly that

Helpful assistant in store. Delivery of sofa was good.

Great range of products. Staff were very attentive but also allowed space to browse. Helpful and informative advice

2 very helpful gentlemen delivered and assembled our sofas.

The whole experience from going in the shop, meeting the staff, finding exactly what we want and need to information on delivery and the delivery service .
We cannot fault our experience . We must give a shout out to Billy in the hull st andrews quay shop he was fantastic in alk aspects . Well done Billy .

Salesman in the shop polite and cordial. Delivery date was as we arranged, and delivery itself, went without a hitch.

Went to the Fosse Park store. Found a new corner sofa and chair. Were told it would take a while for delivery, which was fine as items were shipped from Italy.

We received a text asking whether we were ok to receive part of the order, and if we were, to ring a number on the text. As we only wanted the items delivering together, we didn't reply to the text.

We had delivery of our sofa today. The corner sofa was lovely, the quality can't be faulted. However, the chair was missing from the order. The delivery drivers were rude, barely speaking to us. They said one part of the sofa might need to be delivered via the French doors, so we cleared the area. They then said it'd be fine through the front door.

We asked where the chair was, and they said they didn't know anything about a chair. After they left, we realised they'd damaged our front door, and we couldn't close or lock it! There was no issue with the door before, so they'd obviously forced the furniture through the door despite there being no need to.

Rang the Fosse Park store to chase the missing chair and report the damaged door. Said they didn't understand why the sofa had been delivered without the chair, but said it might be the end of August before the chair is delivered! Then told that there was 'nothing they could do'about the damaged door, apart from phoning it through to their customer line.

Rang their customer line, none of the options got you through to exactly the right option for what the problems were.

This company and their delivery drivers, are an absolute shambles! They were the rudest delivery drivers I've ever known, and the damage to our property was absolutely unwarranted.

They don't care about your experience once they've got your money. Avoid like the plague, the usual sofa companies are a dream compared to these jokers. Keeping your old sofa is a much better option than using this lot.

From visiting store choice excellent and member of staff very helpful and knowledgeable, exlplaining allocations available.
Delivery process very good, team were polite and professional. All packaging taken was removed
As for both our sofas we are reasonably satisfied apart from the flaps at the rear where the battery and cables are stored. The flaps don't attach as it does not reach the velcro which makes it look untidy especially as one of the sofas is in the middle of the room and is very noticible.

Polite profesional cutious excellence prrsonified

Don’t even go into the shop. The sales person would not leave us alone and we did buy a sofa he told us the good thing is they come and replenish you sofa after 2.5 yeas and service it thought that was great wasn’t until we looked at the invoice we had been charged for it and all the cleaning stuff also then realised I had been charged a stupid amount for delivery when we spent nearly 3 grand . Then there is the delivery it self was told when we bought it we would get a txt or email about a week before delivery and this could be changed if not convenient no I checked about 6 days after the estimated date given and it was the next day. I was totally unaware tried to call the store who told me it was a 7am to 7am delivery and could not be changed so I called the distributor to try and obtain a time slot as I work 8am till 6pm they kept telling me to call back after a certain time as they didn’t receive the time slots until after a certain time which changed each time I rang on the 3 time of calling I was told I had to wait for a txt but been told earlier I could ring eventually given a time. Hope to god the sofa is ok when it comes but I would never order from there again

Overall It was nice.

staff very helful and good information on products

The 2 delivery males were very polite and respectful. He left extra gliders that I requested. They were very tidy and took their rubbish.