poltronesofà - Milton Keynes Reviews 

2,379
TrustScore 4.5 out of 5

4.7

Winterhill Retail Park, Cairngorm Gate, MK6 1AZ Milton Keynes, Buckinghamshire,, GB


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Rated 4 out of 5 stars

Salesman was very knowledgeable and explained everything to us. He was friendly and cooperative. Showed us many alternatives to our requirements. Made us feel very welcome. Did serve another customer... See more

Rated 5 out of 5 stars

The overall experience was very good. Staff were courteous and gave us time to decide. DElivery was good. We gave two telephone numbers to ring, mine and my daughters. A week before we informed th... See more

Rated 5 out of 5 stars

Giulia was professional, friendly and polite. She took the time to understand our needs and what we wanted from a sofa. Clearly explained sofa benefits, warranty and after care health check. Sofa deli... See more

Rated 4 out of 5 stars

Buying was a convoluted process. I think three months is too long to wait for a single recliner with footstool - it effectively means, having paid in full, having that money tied up without the benefi... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Milton Keynes

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Winterhill Retail Park, Cairngorm Gate, MK6 1AZ, Milton Keynes, Buckinghamshire,, United Kingdom

  • 01908 540010

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,379)

17,754 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Delivery and installation was fine

Delivery and installation was fine , but 16 week delivery not so good.

19 June 2026
poltronesofà - Milton Keynes logo

Reply from poltronesofà - Milton Keynes

Ciao Daryl,

I hope you are well and thank you for your review.

We appreciate you sharing your feedback regarding your order with us and are pleased to see that your delivery did go well on the day.
All of our furniture is made to order so I am sorry if the lead time was longer than you may have hoped for and will certainly pass on your comments to the relevant team.

Thank you for your order with us.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

I received a very nice welcome on…

I received a very nice welcome on arrival at the store. I really appreciated the beautiful scent that greeted me too. I ended up buying a sofa I would normally never have given a thought to. Guilia was patient and helpful and nothing was too much trouble. I took my time. Then wandered off for a walk outside and came back to discuss and reinforce my decision. I couldn’t have asked for more. Just a very long wait now until delivery day.

23 June 2026
Rated 1 out of 5 stars

Happy

Happy. All fine

13 June 2026
poltronesofà - Milton Keynes logo

Reply from poltronesofà - Milton Keynes

Good Morning,

I hope you are well and thank you for your review.

I am pleased to see that you were happy with your experience.

As you have rated us as 1* this would be deemed as negative feedback so it would be great if you could update your review to reflect your experience.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Furniture delivery

The delivery arrived early and the staff were very helpful and friendly. Both items were installed and tested quickly.

19 June 2026
Rated 5 out of 5 stars

I was able to track my delivery and…

I was able to track my delivery and even had a phone call just before they arrived.
They were very good at taking the sofa upstairs. It seemed a few seconds when we were told it was ready!!
Very professional and polite.

19 June 2026
Rated 5 out of 5 stars

A clear explanation of how the store…

A clear explanation of how the store works, how it's laid out and then offered to look around the store. We were then engaged with when we had questions about a suite that interested us. Shown the options and given an explanation of price current offers and interest free period, which helped in our decision. Once we had decided everything was done promptly and efficiently. The store manager Nathan was very engaging and helpful. Our suite will be delivered in mid September which fits in with our plans.

19 June 2026
Rated 5 out of 5 stars

Jamielee

Jamielee, was great with us in the shop, she went through all the material options and cushion sizes.

10 June 2026
Rated 5 out of 5 stars

Very Happy Customer

My new sofa was delivered a month earlier than expected which was a bonus, although maybe I was given a later date so not expecting it yet? Either way I was delighted to get it earlier.
The delivery guys, Ash and Dave were polite, friendly, helpful and efficient.
It all went smoothly, didn’t take long to install at all and they didn’t leave till I was satisfied with everything.
Thank you and sincere gratitude to them.
When I ordered the sofa months ago the lady in the store was very helpful too, I would like to give her a mention.

9 June 2026
Rated 5 out of 5 stars

The delivery was fine

The delivery was fine . The notifications of delivery were non existent. I only found out by calling the store on the Tuesday that my suite was being
Delivered on Monday . I also asked for an afternoon delivery and was advised I had
No choice in the matter . They would deliver twice and then they would charge me if I was not in .poor poor customer service

9 June 2026
Rated 5 out of 5 stars

Good range of furniture

Good range of furniture. Lots of colour/ material choices. Very helpful shop manager , no pressure selling.
We have ordered and now are awaiting our new sofa.

9 June 2026

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