poltronesofà - Milton Keynes Reviews 

2,353
TrustScore 4.5 out of 5

4.7

Winterhill Retail Park, Cairngorm Gate, MK6 1AZ Milton Keynes, Buckinghamshire,, GB


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Rated 5 out of 5 stars

Good selection of sofas, fabrics & colours, kept us updated throughout buying process. Useful to have van tracker. Delivery guys were efficient, all packaging taken sway. Suggest automatic 2 year re... See more

Rated 5 out of 5 stars

Greeted at the door, asked requirements, I went looking for something I had seen on line but they don’t have in store, wanted to test how cosy it was, luckily, Jamielee showed me equivalent thank goo... See more

Rated 5 out of 5 stars

Martin Wales our sales person was very knowledgeable with any questions I had and also space to look around (no pressure as I don’t like that) he did a perfect job

Rated 4 out of 5 stars

They weren't pushy. But we're helpful when i needed it. My only criticism is that iv had no confirmation email of my purchase but was sent a quote before my purchase. I feel you should send out conf... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - Milton Keynes

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Winterhill Retail Park, Cairngorm Gate, MK6 1AZ, Milton Keynes, Buckinghamshire,, United Kingdom

  • 01908 540010

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(2,353)

16,376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent! Giulia was very helpful, she explained about the furniture and options available. Felt looked after and she was very patient.

1 August 2026
Rated 5 out of 5 stars

Good selection of sofas

Good selection of sofas, fabrics & colours, kept us updated throughout buying process. Useful to have van tracker. Delivery guys were efficient, all packaging taken sway. Suggest automatic 2 year reminders are sent for sofa health check, lots of people will forget!!!

31 July 2026
Rated 5 out of 5 stars

After visiting various shops for a sofa…

After visiting various shops for a sofa we decided to go back to see Martin who was excellent he was very friendly, and told us all about the suite we were interested in and decided to buy, very efficient from start to finish, thank you Martin

30 July 2026
Rated 4 out of 5 stars

I am still waiting to hear about the delivery from Milton Keynes

I am still waiting to hear about the repair

Also it has been nearly two weeks for our order from Milton Keynes to be delivered

25 July 2026
poltronesofà - Milton Keynes logo

Reply from poltronesofà - Milton Keynes

Good Afternoon

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to read that there are concerns with your furniture.

If you have not already done so you can report this with our aftercare team, by using our online contact form on the link below.
This will enable us to obtain all of the relevant information that we need to review your concerns, and advise on the next steps.

The link that you need is https://enquiries.scs.co.uk/

If you would like to send us an email with your order number you are still awaiting delivery on to socialmedia@poltronesofa.co.uk we can look into this for you

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Rated 2 out of 5 stars

The delivery guys were polite and did a…

The delivery guys were polite and did a good job of putting the furniture in place where I wanted it and when I pointed out that there was a mark on the sofa they assured me that it would come out using the cleaner they gave me after they left my husband returned and proceeded to remove all the tags that were left on and noticed a tear in the leather we rang and was told ( automated response) that we had to fill in a form online as I do not have a pc I tried to do this on my phone but the web is not secure and it could expose all my passwords and credit card details so obviously I cannot use it I now have to make a very long journey to my nearest store and hope that they will help me not impressed that I cannot talk to anyone on the phone

24 July 2026
poltronesofà - Milton Keynes logo

Reply from poltronesofà - Milton Keynes

Ciao Jayne,

Thank you for taking your time to leave us a review.

I am sorry to see that you have had issues with your furniture upon delivery and that there are issues with uploading your pictures to our online form for our aftercare team to investigate.

Please contact our aftercare team on 0191 731 3300 in order to report these issues. If you advise that there are issues uploading the photos due to security etc they should be able to assist with an alternative method of receiving these.

In the mean time I will forward your account to them and ask for them to contact you with assistance on this.

Kind Regards

Lauren - Poltronesofà at ScS
Social Media Team

Rated 5 out of 5 stars

Fantastic service

Greeted at the door, asked requirements, I went looking for something I had seen on line but they don’t have in store, wanted to test how cosy it was, luckily, Jamielee showed me equivalent thank goodness she did. She then showed me every possible scenario in the store to match my measurements . Jamielee was so helpful and very patient, not a pushy sales person at all.
Went beyond to get me the right sofa in the right fabric and a footstool and chair. Just now waiting delivery

24 July 2026
Rated 4 out of 5 stars

They weren't pushy

They weren't pushy. But we're helpful when i needed it.
My only criticism is that iv had no confirmation email of my purchase but was sent a quote before my purchase. I feel you should send out confirmation emails.

22 July 2026
poltronesofà - Milton Keynes logo

Reply from poltronesofà - Milton Keynes

Good Afternoon Mrs White,

I hope you are well and thank you for your email.

I am pleased to see that overall you had a positive experience with us.
Please accept my apologies that you did not receive a copy of your order documents, this is normally sent automatically once the order is completed in store.
I have tried to call today however there was no answer so I have sent a copy over to your email.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Excellent experience all round

Excellent experience all round. Fabulous smelling store and extremely helpful staff without being pushy.
I think I have a lovely sofa and chair which was heavily discounted - looking forward to receiving my new furniture,

20 July 2026
Rated 5 out of 5 stars

Excellent Sofa Bed

Excellent well made Sofa Bed with a wide range of colour fabrics to choose from and the mattress is of great size and quality. Delivery was on time with very good communication and the team carefully unpacked and positioned the Sofa Bed in the room of our choice. We are very pleased with our purchase.

17 July 2026
Rated 5 out of 5 stars

Exceptional quality with a modern aesthetic

We purchased the complete set of electronic recliners, including a three-seater, a two-seater, and a single sofa, as the quality is exceptional and they possess a modern aesthetic. They fit perfectly in our home with my three young children. I thoroughly enjoy relaxing in them at all times. Thank you very much!

9 July 2026

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