Spoke to Customer Service as advised by SP over £30 good-will credit. I'm sure the advisor was doing their best BUT the process they had to go through was onerous and long winded. Over 1 hour on chat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The advisors I talked to were helpful and knowledgeable. The second one offered to raise my concerns to the status of a complaint. As a result I received credit against my next bill. However, not 5-st... See more
Company replied
The lead person's tenacity and professionalism is to be commended and thanked. The issue from our side was complicated as it involved other UK agencies PLUS Scottish Power. We now have a conclusion th... See more
Company replied
Everything happened automatically without any involvement from myself other than the first sign up call. I was happy with the honesty of the agent on the phone and the prices were less than I am payin... See more
Company replied
Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
196K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The advisor I spoke with
The advisor I spoke with, was very understanding and helpful
But this issue should have been dealt with before, I had to ring you to get my SEG reading and allowance inputted into my account
Not a happy person to actually chase my own account for payment
Regards Kevan
18 July 2026
Website easy to use
17 July 2026
We are very happy with your electricity…
We are very happy with your electricity service. Thank you for your excellent support and the easy service you provide.
17 July 2026
Very difficult to change direct debit…
Very difficult to change direct debit payments when in credit
16 July 2026
Information was on point
18 July 2026
Very good service
18 July 2026
You showed me a new tariff with a cost…
You showed me a new tariff with a cost per month based on an anticipated consumption. The only real items that would be fixed were the standing charge and the kW/h rates, this required a lot of digging before I could find them. This was far too difficult
15 July 2026
Easy to use site and helpful when it…
Easy to use site and helpful when it needed to get in touch
18 July 2026
Such an easy app to use & payments are…
Such an easy app to use & payments are always thorough
18 July 2026
I appreciate the half price electricity…
I appreciate the half price electricity which I have at a time which suits me.
18 July 2026
Quick and easy enough to swap tariffs
It was relatively quick and easy to change tariffs. However, it would be better if the new fixed tariff actually altered at the end of the previous one rather than straight away as it is a shock to see how much the cost is going up, particularly in summer when consumption is normally low. Also it would be nice to be given a lower loyalty tariff for existing customers
16 July 2026
The operative was professional
The operative was professional, polite, helpful and friendly. She was patient and had a good sense of humour.
18 July 2026
Good customer service
Good customer service ,the engineer was friendly ,helpful and efficient.
18 July 2026
Excellent service and helpful staff
18 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.