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ScottishPower Reviews 

195,959
•
TrustScore 4.5 out of 5

4.4

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 59,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and polite demeanor, making interactions pleasant. Many highlight exceptional customer service, appreciating the considerate and understanding approach. The overall service is often described as excellent, with consumers noting efficiency, ease, and good communication. Some also found the pricing competitive and affordable. However, some people mentioned issues with customer service, citing long wait times, conflicting information, or unresponsiveness. A few customers were also dissatisfied with pricing, experiencing higher unit rates or unexpected increases. Some found online account management confusing or difficult.

What people talk about most

Staff

People report positive experiences with staff, highlighting many advisors as helpful, patient, and... See more

Customer service

Customers had positive experiences with customer service, often describing advisors as helpful, patient, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with their overall... See more

User experience

Clients share positive opinions on user experience, with many finding the app and online services easy to... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers praising affordable fixed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Spoke to Customer Service as advised by SP over £30 good-will credit. I'm sure the advisor was doing their best BUT the process they had to go through was onerous and long winded. Over 1 hour on chat... See more

Company replied

Rated 4 out of 5 stars

The advisors I talked to were helpful and knowledgeable. The second one offered to raise my concerns to the status of a complaint. As a result I received credit against my next bill. However, not 5-st... See more

Company replied

Rated 4 out of 5 stars

The lead person's tenacity and professionalism is to be commended and thanked. The issue from our side was complicated as it involved other UK agencies PLUS Scottish Power. We now have a conclusion th... See more

Company replied

Rated 4 out of 5 stars

Everything happened automatically without any involvement from myself other than the first sign up call. I was happy with the honesty of the agent on the phone and the prices were less than I am payin... See more

Company replied

Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company
  4. Green Energy Supplier

Written by the company

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone

ScottishPower

Written by the company

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

196K reviews

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4.4

All reviews

(195,959)

59,314 reviews in the last 12 months

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Rated 4 out of 5 stars

I suffer awful anxiety and do not enjoy…

I suffer awful anxiety and do not enjoy being on the phone Ben was considerate and it was not a long winded process i have had to end calls prematurely before which leaves me feeling more anxiety so i am glad i lasted whole call and am sorting my bill out

17 July 2026
Rated 5 out of 5 stars

Helpful Hannah

Hannah was extremely helpful and answered my questions clearly and promptly. Thank You For excellent service 👏

18 July 2026

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