Spoke to Customer Service as advised by SP over £30 good-will credit. I'm sure the advisor was doing their best BUT the process they had to go through was onerous and long winded. Over 1 hour on chat... See more
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Review summary
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The advisors I talked to were helpful and knowledgeable. The second one offered to raise my concerns to the status of a complaint. As a result I received credit against my next bill. However, not 5-st... See more
Company replied
The lead person's tenacity and professionalism is to be commended and thanked. The issue from our side was complicated as it involved other UK agencies PLUS Scottish Power. We now have a conclusion th... See more
Company replied
Everything happened automatically without any involvement from myself other than the first sign up call. I was happy with the honesty of the agent on the phone and the prices were less than I am payin... See more
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Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
196K reviews
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Richard did a thorough job but couldn’t…
Richard did a thorough job but couldn’t fix the problem this time but he explained everything that he had done and what was now required back at Scottish Power to sort out the issues. He explained when this was done he, or another engineer, would be back to get everything working. He was a friendly, helpful and courteous man who provided us with excellent customer service on this occasion.
19 July 2026
Quick and efficient
17 July 2026
Agent very attentive to the resolution…
Agent very attentive to the resolution of the query. Initially, when I mentioned to the agent's that his accent and his high spreed of discussion was hindering my understanding of what he was saying, he fully took that on board and spoke very much slower which was entirerly satisfactory.
19 July 2026
This review is based on my experience…
This review is based on my experience with Scottish power they have always kept me in the link of everything and it’s easy to know what my account balance and usage is for my gas and electricity, very helpful and easy to follow when a new tariff is needed.
17 July 2026
Contract renewal
I was aware that our current contract was expiring and appreciated Scottish Power reminding me. The national price increase is approximately £10 per month and as this was the difference in a new contract quoted, I was happy to proceed. I have been with Scottish Power for many years and have never once had any issues with them. Very happy with their services.
17 July 2026
Very Easy to Choose a new Fixed Tariff
14 July 2026
Good customer service
17 July 2026
Very good service
17 July 2026
NEW FIXED RATE DEAL OFFERED ........
16 July 2026
Helpful and easy to deal with.
19 July 2026
Ease of use and speed
17 July 2026
Renewing the contract
The process of renewing the contract went smoothly and was easy to understand.
17 July 2026
Scotish power are a great company i…
Scotish power are a great company i have been with them 9 and haf years they are always there to help me i have had strokes and they are very patient when i was trying to speak very understanding i left for a couple month went with octopus but they wasn't as understanding so i came back to scotish power thankyou scotish power for pasience and understanding your customers means the world thanks again team your greatfully I am a happy customer
17 July 2026
Call with Bereavement Team
The representative was polite, clear, friendly and efficient. She quickly understood what our request was and actioned this.
17 July 2026
Great assistance from Kanyisile who…
Great assistance from Kanyisile who kept me informed about the progress of my query at all times and brought it to a successful resolution.
18 July 2026
Unfortunately Recently I switched my…
Unfortunately Recently I switched my gas and electricity from British Gas to Scottish power which was the worse decision of my life to switch also poor customer service with zero knowledge of customer service and product and service they provide and since I switched always I am getting trouble with topping up my electricity meter unfortunately every time I have to connect them through chat only which sucks because of busy schedules I will never recommend to anyone please stay away from scammers
16 July 2026
Unprompted review
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