Spoke to Customer Service as advised by SP over £30 good-will credit. I'm sure the advisor was doing their best BUT the process they had to go through was onerous and long winded. Over 1 hour on chat... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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The advisors I talked to were helpful and knowledgeable. The second one offered to raise my concerns to the status of a complaint. As a result I received credit against my next bill. However, not 5-st... See more
Company replied
The lead person's tenacity and professionalism is to be commended and thanked. The issue from our side was complicated as it involved other UK agencies PLUS Scottish Power. We now have a conclusion th... See more
Company replied
Everything happened automatically without any involvement from myself other than the first sign up call. I was happy with the honesty of the agent on the phone and the prices were less than I am payin... See more
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Company details
Written by the company
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone
ScottishPower
Written by the company
Contact info
320 St Vincent St, G2 5AD, Glasgow, United Kingdom
- www.scottishpower.co.uk
4.4
Excellent
196K reviews
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Smart meter advice.
I telephoned the Customer Service to check if both my Gas and Electric meters were smart. The advisor confirmed it was smart and I don't need to anything else.
19 July 2026
It's so nice to speak to a human not…
It's so nice to speak to a human not this AI RUBBISH you are always helpful and easy to talk to many thanks
19 July 2026
Switched companies in May
Switched companies in May, so its early days, but so far all is good
19 July 2026
Helpful advisors
19 July 2026
New customer …
Just moved to you with my gas and electricity. Customer service was kind and friendly. Cant really give to much detail as only been with Scottish power sp I hope tje great service I've received continues.
19 July 2026
The lovely gentleman gave me the…
The lovely gentleman gave me the answers I needed he was very polite customer service if I need any help in the future I will not hesitate to contact them again
19 July 2026
Customer service is excellent everytime…
Customer service is excellent everytime i rang they was very patient and helped in anyway they could,from toping up my meter to explaining my account they couldn't have done it any better,thank you for all the support you have given me as a team,I can't remember the names so WellDone to you all....
19 July 2026
Great online site keeping customers up…
Great online site keeping customers up to date with tariff information and new ideas
17 July 2026
Good company
I've been with Scottish Power for 18 years.
Not had a problem. Like the app with all the information on.
19 July 2026
Richard did a thorough job but couldn’t…
Richard did a thorough job but couldn’t fix the problem this time but he explained everything that he had done and what was now required back at Scottish Power to sort out the issues. He explained when this was done he, or another engineer, would be back to get everything working. He was a friendly, helpful and courteous man who provided us with excellent customer service on this occasion.
19 July 2026
Quick and efficient
17 July 2026
Agent very attentive to the resolution…
Agent very attentive to the resolution of the query. Initially, when I mentioned to the agent's that his accent and his high spreed of discussion was hindering my understanding of what he was saying, he fully took that on board and spoke very much slower which was entirerly satisfactory.
19 July 2026
This review is based on my experience…
This review is based on my experience with Scottish power they have always kept me in the link of everything and it’s easy to know what my account balance and usage is for my gas and electricity, very helpful and easy to follow when a new tariff is needed.
17 July 2026
Contract renewal
I was aware that our current contract was expiring and appreciated Scottish Power reminding me. The national price increase is approximately £10 per month and as this was the difference in a new contract quoted, I was happy to proceed. I have been with Scottish Power for many years and have never once had any issues with them. Very happy with their services.
17 July 2026
Very Easy to Choose a new Fixed Tariff
14 July 2026
Good customer service
17 July 2026
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